Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(26,992 Reviews)
Rating breakdown 26,992 reviews
5 Stars
23,185
4 Stars
2,988
3 Stars
514
2 Stars
145
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,190)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
Best Screen, More Powerful, Most Useful & S-Pen
on December 3, 2025
Posted by: SamsungSteve
[This review was collected as part of a promotion.] Samsung S-Series always has the best looking screen over any other phone and it doesn't stop there. The ultra is more than just a smartphone, it's truly the only pocket computer, no other phone can do what the S25 Ultra is capable of.
#1- The S-Pen allows me to fill out documents, take notes, edit with precision & more, anywhere I am.
#2- The A.I. features are more useful and not just a gimmick. Editing pictures, emails or summarizing web pages or documents. It's like having an assistant with me and truly saves me time throughout the day.
#3- Samsung One U.I. has improved so much over the years and imo, is the best operating system over every other phone.
It's so versatile & robust in features, that I'm sure if you try it, you'll be amazed at all it has to offer.
It's so versatile & robust in features, that I'm sure if you try it, you'll be amazed at all it has to offer.
#4- Overall, the S25 Ultra, is so customizable, that you can tailor it to be unique and work for you, the way you want it to work. It's great out of the box, but if you want to take the time, you can elevate what a smart phone is. No matter what business your in, try it and I'm 100% positive it will save you time and help you in more ways than any other phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25
on December 2, 2025
Posted by: LoveHard
[This review was collected as part of a promotion.] The Galaxy AI is useful in photo generation and photo generation only. Otherwise it is pretty much useless and I would appreciate the ability to completely turn it off.
The new OS is great though. I love how customizable the widgets and lock screen are. The camera is clear and the resolution quality is great.
Value
5
Response from Samsung USBy R&R Team, February 20, 2026
Hi LoveHard, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are pleased with the usage of your device. We have provided a link to the complete manual for your device to help you best align the settings to your preferences, and disable any features you are not wishing to use every day. We have also provided a link to the Samsung Support Team for your convenience if you have questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Frantz
Verified Purchase:Yes
It's a good phone so far. I wish the 🔋 stay last longer than it la right now
I would recommend this to a friend!
Value
4
Response from Samsung USBy R&R Team, February 20, 2026
Hi there Frantz, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you have been initally pleased with your device. The intelligent battery should maximize after a short period of usage as it adjusts to your consumption habits. This is sped along by allowing the battery to drain down during your normal usage. We have provided links to articles to help you maximize the battery life manually if this is not your experience. We have also provided a link to the complete manual for your device to help you fully explore the enhanced features, and align the settings to your preferences. Lastly, we have provided a link to the Samsung Support Team to assist you if you have any questions about your device. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
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https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
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Written by a customer while visiting Samsung US
Customer Rating
5
Best samsung device owned yet
on December 2, 2025
Posted by: Bigmark743
[This review was collected as part of a promotion.] Purchased this S 25 ultra last year at this time during the resale. Upgraded from my S21 ultra. Live this phone, super fast, excellent photos. AI is phenomenal. After seeing what AI can do. I question everything that I see.
Value
5
Response from Samsung USBy R&R Team, February 20, 2026
Hey Bigmark743, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled tohear that you are loving your new device, that you are finding it fast, and that Galaxy AI is such an amazing enhancement for your usage. We have provided a link to the Samsung Support Team for your convenience if you have questions during your usage. We appreciate you being a Samsung cusotmer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1
S Pen Bluetooth
on December 2, 2025
Posted by: Lb123
Expertise:Intermediate
Why would you take away the s pen Bluetooth? I know there are other options for taking photos from a distance. I've tried it and it's not the same. I can't snap multiple photos like I could with the s pen. I was told this phone had all the same features as the s22 ultra, but then I found out the s pen doesn't have Bluetooth. I only got a new phone because mine started crashing. I'm considering replacing this piece of trash with an older model for the Bluetooth s pen.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, December 3, 2025
Hey there Lb123, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra. We know how important specific features on a device are to you during usage. We have provided a link to the Samsung Support Team if you would like to discuss any options that may be available to you for the functionality you are seeking. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
Best Samsung phone I've had
on December 2, 2025
Posted by: Ruckus
[This review was collected as part of a promotion.] I enjoy the phone's familiar interface as ive used Samsung phone's for the last 15 years. This model is faster and "feels" bigger than my previous phone, but in a good way. I had always bought the Note series of phone's, however, switched to the S25 since the Notes are discontinued. Im excited I tried it out as they are the same size but the S25 has a screen the feels larger and easier to reach accross. I even enjoy learning about AI with the Galxay AI app, reinstalled.
Value
4
Response from Samsung USBy R&R Team, February 20, 2026
Hey Ruckus, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with the large size and features of your device. We have provided a link to the complete manual for your device to help you fully explore the capabilities of your device, and integrate the amazing features in to your usage. We have also shared a link to the Samsung Support Team to assist you if you have any questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Matthew B
from Duluth, MN
Expertise:Expert
Verified Purchase:Yes
I have been using the Galaxy since it's inception. This line keeps getting better as time goes on. This phone has a great battery, but my favorite is the camera. I take long exposure night photos, and people are always amazed. That's what I've come to expect from Samsung; Amazing things!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, February 20, 2026
Hi Matthew B, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We love hearing how much you are enjoying your new device, and that the camera is a special highlight for you. We have provided a link to the complete manual for your device to help you with additional features like Galaxy AI that can enhance your experience with your camera further. We have also provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1
Hotspot issue
on December 2, 2025
Posted by: Zaid
5 GHz band disabled while using Hotspot and no response from Samsung support
Response from Samsung USBy R&R Team, December 2, 2025
Hi there Zaid, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We know how important specific features of your device are to you every day. Often times access to hotspotting and other connection options are set and controlled by the carrier you are using with your device. We recommend reaching out to them directly to ensure your account and carrier have access to this option. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US