Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(26,992 Reviews)
Rating breakdown 26,992 reviews
5 Stars
23,185
4 Stars
2,988
3 Stars
514
2 Stars
145
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,190)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
The best phone at the moment in all aspects
on December 3, 2025
Posted by: DimaShevchuk
[This review was collected as part of a promotion.] I am a long-time fan of Samsung technology! TVs, Phones. Watches, Tablets, Headphones, Refrigerator, Oven! I have it all and it works great!!! I bought a Samsung S25 ultra 1tb and I am super satisfied! With all this, I still have a Samsung S20 Ultra, which my daughter stole and it still works perfectly!!! I recommend it to everyone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S25 Ultra
on December 3, 2025
Posted by: Jeffrey
[This review was collected as part of a promotion.] I like the changes and updates that have been made to the new Galaxy S25 Ultra such as the rounded bezel and the rear design of the phone including the cameras. I haven't found anything about the phone that I haven't liked.
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from portland, oregon
Expertise:Expert
Verified Purchase:Yes
Not bad, but not better than others. The unlock experience with fignerprint and face is worse than my 2-year old pixel 8 pro. The face unlock never works when I'm in bed. finger print fails frequently as well. The camera is just comparable with my 2-year old pixel 8 pro, not outstanding at all.....Considering it is samsuning's current flagship phone, I definitely won't recommend to others.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
4
Value
2
Response from Samsung USBy R&R Team, December 4, 2025
Hey Nick Xie, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it can be when your device is not aligning to your expectations in functionality. We have provided links to articles to help you troubleshoot the biometric functionality, and capture the best possible photos and videos with your device. We have also shared a link to the Samsung Support Team to assist you further if these frustrations continue with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Use Facial recognition security on a Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00062630/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Use Facial recognition security on a Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00062630/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love the S25 Ultra
on December 3, 2025
Posted by: Fransthings
[This review was collected as part of a promotion.] I was looking for a sleek looking rugged phone since I am an Equestrian and have drops regularly. This has held up through a few with no scratches.
Value
5
Written by a customer while visiting Samsung US
Posted by: Tema
Expertise:Expert
Verified Purchase:Yes
I updated my phone two days later it's asking for another update so I'm trying to not update and leave it for later and it constantly asks for update even in the middle of the day. iPhones don't do that they'll have notification but it wouldn't pop up in whole screen like in the middle of the game or in the middle of the video I'm watching.
Response from Samsung USBy R&R Team, December 4, 2025
Hi there Tema, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We know how important the uninterrupted usage of your device is to you, and we would love to assist you. We have provided a link to the complete manual for your device to help you adjust the settings around software updates, and another to the Samsung Support Team if you continue to experience interruptions to your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Digital Notebook with Audiophile Features
on December 3, 2025
Posted by: Notetaker
[This review was collected as part of a promotion.] I bought my black Galaxy S25 Ultra primariliy for note-taking, pdf markup, and as an e-reader, and it looks elegant in doing so. The metal and glass softly shimmers in what appears like champagne copper and frosted espresso.
My favorte feature is the S-Pen which I use often every day, and the silicone rubber tip is still like new even after three months with a matte screen protector.
The Galaxy AI grammar and style functions have helped me multiple times to set the perfect casual tone in my correspondences. It's as though there's a smart English professor living inside my device.
Hi-res 24/192k PCM audio sounds very clean, punchy, and detailed. The device also handles up to DSD 256. To achieve that smooth, slightly warm, and naturally detailed DSD audiophile sound quality similar to the sound of high-grade metal tape, I had to use a certain movie studio & record label's free Music Center app. DSD through apps which I've tested other than Music Center just sound like regular converted digital PCM. To my ears it seems as though Music Center may be outputting DSD natively through the SnapDragon chip, but I really can not say definitively. If you're an audiophile or just like great sounding music, I highly recommend the S25 Ultra.
It would have been great if the screen was a centimeter or two wider; big enough to take more extensive lecture and work notes and read papers on.
The S25 Ultra is almost perfect and I love it. Yes, I would buy it all over again.
Value
5
Written by a customer while visiting Samsung US
Posted by: KimP
from California
Expertise:Intermediate
Verified Purchase:Yes
Beautiful phone. Missed my Note. This is very comparable.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Magnificent
on December 3, 2025
Posted by: Fitness11
[This review was collected as part of a promotion.] This phone is lightning fast in processing. I'm able to stream and game, search the web effortlessly! I love the design and it feels good in my hands!
I love using the stylus for not taking and scrolling!!
The camera is the best around that I've witnessed!! Samsung has always been the top dog in the industry as far as phones are concerned!
Value
5
Written by a customer while visiting Samsung US