Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(26,992 Reviews)
Open Ratings Snapshot
Rating breakdown 26,992 reviews
5 Stars
23,185
4 Stars
2,988
3 Stars
514
2 Stars
145
1 Star
160
86%of customers recommend this product. 
(
1,028 out of 1,190
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5 out of 5
5
Feels pretty sturdy.
on December 4, 2025
Posted by: Eddie21
[This review was collected as part of a promotion.] I'm just a simple dude that like new things. This one feels pretty hefty and that won't break so easy if I drop it...
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 5, 2025
Hey Eddie21, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are loving the feel and usage of your device. WE have provided a link to the Samsung Support Team for your convenience. These can offer assistance any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best phone yet!!!!
on December 4, 2025
Posted by: DWguitar
[This review was collected as part of a promotion.] This so far has been the best phone yet. From the ai to the basic function this has so far been my favorite. I have watched movies, played games and streamed and the screen is beautiful. People using other phones are definitely missing out on the Galaxy AI system it has been amazing in every way.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 5, 2025
Hey DWguitar, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are having such an amazing experience with your device, that you are loving your gaming and your streaming, and that Galaxy AI has been so helpful for your usage. Please, reach out to us again in the future any time you have questions, or additional feedback you would like to share about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Turned off wouldn't turn on.
on December 4, 2025
Posted by: Eric
Verified Purchase:Yes
First month it turned off when battery was 12%. It wouldn't show it was charging or turn on. About 6hrs later it finally turned on. My s23 was Great this one is not off to a good start.
Response from Samsung USBy R&R Team, December 5, 2025
Hi there Eric, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how valuable your phone is to you, and needing the reliable usage of it every day. We have provided a link to an article to help you with the battery not charging. We have also shared links to the Samsung Support Team and your warranty information to assist you further in a resolution if this matter continues with your phone. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Exceptional
on December 4, 2025
Posted by: H151289
[This review was collected as part of a promotion.] I always love Galaxy flagship phone. S25 ultra came out with AI features, that makes cherry 🍒 on cake. Very easy to use such complex AI techniques.
I loved it, love samsung 😍
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The S25 is the best Samsung phone so far
on December 4, 2025
Posted by: Quackson
[This review was collected as part of a promotion.] The galaxy ai is a lifesaver, I use it almost everyday from removing people from photos to having Gemini from just pressing the action button is very convenient for me when I just need to add a task to my calendar or ask it a question.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Absolute Powerhouse
on December 4, 2025
Posted by: Mitesh
from Dallas, TX
Expertise:Intermediate
Verified Purchase:Yes
The Galaxy S25 Ultra is an absolute powerhouse. The camera improvements are noticeable, especially in low light, and the zoom is sharper than ever. The display is stunning, battery life easily lasts all day, and performance is super smooth with the new Snapdragon chip. It’s expensive, but if you want the best Android phone of 2025, this is it.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product it good
on December 4, 2025
Posted by: Norbit
[This review was collected as part of a promotion.] I had my other phone for quiet a long time and I just got this phone and I love it I would recommend it to anyone I love the running software and the bigger screen
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great upgrade
on December 4, 2025
Posted by: SuperRedNova
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is a great upgrade from my previous phone. The Galaxy AI really streamlines the experience besides just the normal upgrades. I am very satisfied.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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