Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(26,992 Reviews)
Rating breakdown 26,992 reviews
5 Stars
23,185
4 Stars
2,988
3 Stars
514
2 Stars
145
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,190)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
Has a really nice camera
on December 5, 2025
Posted by: Bdubs55z
[This review was collected as part of a promotion.] The galaxy ai is really nice you can mess with your photos and what you are looking at it will tell it what it is the phone runs really fast it runs all my games super fast faster then my old note 9. 10 out of 10 phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phones features and ability to stand !
on December 5, 2025
Posted by: LOVE2SSCROLL
[This review was collected as part of a promotion.] Galaxy ai is amazing, bery helpful and understanding. Shaping the future with every upgrade.
Value
5
Response from Samsung USBy R&R Team, December 5, 2025
Hello there, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We love hearing how much you are loving your device, finding the features and enhancements to be so amazing, and it feels like a nice step forward for technology. Please, reach out to us again in the future if you ever have questions, or wish to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Great upgrade!
on December 5, 2025
Posted by: Zedddd
[This review was collected as part of a promotion.] Going from an old phone to this is a game changer! The camera, Galaxy AI features, and the performance make it all come together.
Value
5
Response from Samsung USBy R&R Team, December 5, 2025
Hey Zedddd, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier toh ear how pleased you are with the game-changing device, and that the features feel fluid and cohesive for your usage. Please, don't hesitate to reach out to us again with questions, or additional feedback about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
One of the best made phones on the planet! Great j
on December 5, 2025
Posted by: Kdoggz1173
from Leesburg Florida
Expertise:Intermediate
Camera is premo.performance is 100 and storage is fantastic so far...thanks for a great product if I can afford 2 more years of payments...
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, December 5, 2025
Hi Kdoggz1173, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing how much you are enjoying the amazing features and capabilities of your device. We have provided a link to the complete manual for your device to assist you with additional features like Galaxy AI. We have also provided a link to the Samsung Support Team to offer assistance if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
1
Unbelievable garbage
on December 4, 2025
Posted by: Justin
Wondering if Samsung's ever going to get away from the bag phones... Literally feel like we're back in the '80s constantly having a battery pack and umbilical cord attached to my phone. Since Samsung thought they were too cool for removable batteries. I thought we moved past this garbage type of technology? And on top of that they just keep destroying features Look what they did to the s pen on the s25 What a joke. We are no longer the consumer We are the product that's being sold. Absolutely disgusting what these phones have become.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, December 5, 2025
Hello Justin, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it can be when your device is not aligning to your expectations, and we would love to assist you in troubleshooting your frustrations at your convenience. We have provided links to troubleshooting guides to help you maximize the battery life of your device, if the intelligent battery has not adjusted the consumption to your usage habits as intended. We have also provided a link to an article to help you integrate the redesigned features of the S Pen in to your usage. Lastly, we have provided a link to the Samsung Support Team to assist you any time you have questions about your Samsung products, or if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
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Written by a customer while visiting Samsung US
Customer Rating
4
Mostly as expected
on December 4, 2025
Posted by: Soprofound
[This review was collected as part of a promotion.] I enjoy my phone and the camera. I hate that Bluetooth capability was removed from the s-pen.
Other than that Im satisfied. It holds up well is easy to handle.
Other than that Im satisfied. It holds up well is easy to handle.
Value
4
Response from Samsung USBy R&R Team, December 5, 2025
Hey Soprofound, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are pleased with the camera quality and overall usage of your device. We have provided a link to an article to help you with the redesigned S Pen features of your device, and integrating them in to your usage. We have also provided a link to the Samsung Support Team to assist you further if you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
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Samsung Community
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
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Written by a customer while visiting Samsung US
Customer Rating
5
Features galore
on December 4, 2025
Posted by: BillsMafia
[This review was collected as part of a promotion.] I've only had the phone for a short time, but every day i'm learning new features. The Galaxy AI feature is excellent. Just tried the S Pen today very cool tool. The phone is so much faster than my previous phone, plenty of RAM. Seems to hold a charge for a very long time. Also love the quick charge feature. All in all this is a very nice phone.
Value
5
Response from Samsung USBy R&R Team, December 5, 2025
Hi BillsMafia, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are so pleased with the usage of your device, and that you are finding a plethora of amazing features to explore and integrate in to your usage. Please, reach out to us again in the future any time you have questions, or share additional thoughts about your Samsung products to us. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
The all powerful Galaxy S25 ULTRA
on December 4, 2025
Posted by: Williamthedoorman
[This review was collected as part of a promotion.] Hello everyone I have to tell you iam so happy about my Galaxy S25 ULTRA, its amazing phone so fast especially after this last update it does everything i need it too plus more, so smooth very easy to navigate around the phone. It does so much, the Galaxy AI is incredible it helps me so much I ask it to do something and the Galaxy AI does it better then what I ask it to do, and I can have a conversation with it and the Galaxy AI teaches me a lot of stuff I did not know about, samsung is such a classy company all there products are top notch quality across the board, so thank you samsung foe your awesome products thanks willam the Doorman.
Value
5
Response from Samsung USBy R&R Team, December 5, 2025
Hey Williamthedoorman, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear how much you love this device, and that you are so happy with your upgrade. Please, reach out to us again any time you would like to share additional feedback, or if any questions come up as you continue using Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US