Customer reviews from jbl.com
JBL - Tune 520C USB-C Wired On-Ear Headphones - White
Average customer rating
4.1
(35 Reviews)
Rating breakdown 35 reviews
5 Stars
17
4 Stars
11
3 Stars
3
2 Stars
2
1 Star
2
89%of customers recommend this product.
(
16 out of
18)
Customer Reviews for JBL - Tune 520C USB-C Wired On-Ear Headphones - White
Customer Rating
1
Lost Quality
on September 18, 2026
Posted by: Music lover 3
from Los Angeles CA
We bought these in June 2026. 3 months later one of the ear cushions fell off and there doesn't seem to be a way to reattach it. The sound quality is good, durability poor.
Response from jbl.comBy Customer Support, September 21, 2026
Thanks for bringing this to our attention. Our support team is already handling your case. If you need any further assistance, feel free to reply directly to one of our emails.
Written by a customer while visiting jbl.com
Customer Rating
3
Purple Headset
on September 7, 2026
Posted by: Ross4444
from New Jersey
Love the color, sound, easy of use but the over ears are very uncomfortable. Tight on ears and not able to adjust as preferred.
Response from jbl.comBy Customer Support, September 7, 2026
We appreciate you taking the time to provide us with your feedback. We’re sorry to hear that the fit of your JBL Tune 520C USB-C headphones didn't meet your expectations. Please feel free to contact our Customer Support team directly so we can explore available options to resolves your concern and assist you further. https://support.jbl.com/
Written by a customer while visiting jbl.com
Customer Rating
5
fabulous headphones
on September 4, 2026
Posted by: Betty55
Bought these headphones for my husband who is ill. They are fabulous. Sound is clear, easy to operate.
Written by a customer while visiting jbl.com
Customer Rating
5
Awesome!
on April 22, 2026
Posted by: Snowmanx
from Las Vegas
Awesome!!! 👍🏼👍🏼👍🏼
Great fit. All in all a great purchase.
Great fit. All in all a great purchase.
Written by a customer while visiting jbl.com
Customer Rating
2
Switches to phone audio during calls
on January 16, 2026
Posted by: Susu81
Hi, I purchased these headphones. They work great while watching media yet while on a phone call or a zoom call it switches back to the phone audio not the headphones- how can I get it to keep the audio on the headphones?
Response from jbl.comBy Customer Support, January 17, 2026
Thanks for your feedback. Here are some troubleshooting steps that might help isolate the issue with your JBL Tune 520C. First, unplug and reconnect the headphone, then during the call or Zoom meeting, manually select JBL Tune 520C USB-C as the audio input and output in the device or app audio settings to keep sound routed to the headphones. Next, try the headphones on a different USB-C device to confirm whether the issue is device-specific. For further assistance, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
3
for kidss...
on January 12, 2026
Posted by: phbalance
love jbl. headphones are quality, but the ear muff is small which makes it hurt the ears for use more than 1 hour. so i think for kids it would be better marketed. not so much for adult- full grown people head phones. love the sound, not the feel.
Response from jbl.comBy Customer Support, January 12, 2026
We'd like to work with you directly to address the issues you're experiencing with your unit. Please contact our customer support team via this link: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
4
Nice USB-C headphones
on December 23, 2025
Posted by: MRF95
Nice USB-C headphones. I like that they work well with my iPhone and iPads. Plus they fold easily and fit in my bag or pocket.
Written by a customer while visiting jbl.com
Customer Rating
1
Not durable
on December 13, 2025
Posted by: Doncolo
I have bought two for my daughter and they have both not held up at all. First one, the covering of the wires near the jack came off, exposing the copper wires. The second one, the ear pad on one side came off and needed to be refastened with a hair tie.
Response from jbl.comBy Customer Support, December 14, 2025
We appreciate your feedback. We’re always working to improve our products and services, and we'll make sure your feedback gets to the right team. Our products come with a 1-year warranty. If you need further assistance, please contact our Customer Support.
Written by a customer while visiting jbl.com