Customer reviews from command.com
Command - Large Utility Hook, 5 lb - White
Average customer rating
4.6
(545 Reviews)
Rating breakdown 545 reviews
5 Stars
456
4 Stars
42
3 Stars
9
2 Stars
5
1 Star
33
91%of customers recommend this product.
(
143 out of
158)
Customer Reviews for Command - Large Utility Hook, 5 lb - White
Customer Rating
1
I keep trying with the same result
on November 30, 2013
Posted by: jrhdrafting
from Long Beach, CA
Gender:Male
This is about the third time I have been sucked into buying the Command Brand hangers, this time the idea was to use the "large hook" to hang a large but relatively light weight Christmas decoration. However, just as it has happened every other time, the hook fell off the wall minutes after my lovely wife hung the decoration. Assuming that, in the past, I had rushed the installation or otherwise did something wrong, this time I specifically made sure that I followed the instructions exactly and read all of the fine print before starting. No luck once again, and this is the LAST TIME I will ever purchase these hooks again. I advise anyone considering them to forget it. It isn't worth the frustration. It's a worthless product and a waste of money, in my experience.
Response from command.comBy Command™ Team, December 5, 2013
Thank you for taking the time to contact us with your Rating and Review of the Command™ Large Hook. We are sorry to hear about all of the trouble that you have been having. We would like to try and help you with why this is happening by asking you a few product questions. In addition, can you tell us more about the surface you are applying the hooks and strips to? Please watch for a direct email to you, so that we discuss some questions about the product and send out possible replacement products for you. Thank you.
Written by a customer while visiting command.com
Customer Rating
2
Broke
on November 17, 2013
Posted by: Nanner
[This review was collected as part of a promotion.] I had two of these that I used for hanging up my towel and sweatshirts. Today I tried to hang up my towel and the hook just broke! this isn't a five pound towel it's just a normal one I then went to hang up to dry on my other hook and that one broke too! withing 1 minute both of my command hooks broke. Not very happy with the breaking. They did last about 3 months though. I was hoping they would last a lot longer than that though.
Response from command.comBy Command™ Team, November 21, 2013
Thank you for taking the time to provided your comments! We are sorry to hear about the trouble that you are having with our product! We want to ensure the quality of our hooks and strips, and we strive that you will have the enjoyment of using our products. Please watch for a direct email to provide a possible resolution of replacement product. Thank you again.
Written by a customer while visiting command.com
Customer Rating
5
Wonderful
on November 7, 2013
Posted by: Mom62
from CT
Gender:Female
[This review was collected as part of a promotion.] Used these in my daughters room. Holds everything she can find to hang on them.
Written by a customer while visiting command.com
Customer Rating
1
5 pound command hook does not stick on dorm walls
on November 4, 2013
Posted by: mcncn
[This review was collected as part of a promotion.] My daughter has followed the Command Product instructions to the letter and still the 5 pound command hooks she places on her dorm room wall will not stick.
Written by a customer while visiting command.com
Customer Rating
1
Terrible product
on November 1, 2013
Posted by: Unknown
Gender:Female
I purchased several command hooks to hang curtains in my apartment because I didn't want to drill holes. I followed the directions in the package and hung up 3 large hooks. I even let them sit over night before hanging up the curtains. All seemed to be going well until a few hours later my curtains fell to the ground. I tried to reapply several new command strips to the hook and reapply to the wall but the same thing kept happening. After purchasing several packages of the hooks and a even more adhesive strips, I gave up. These hooks are a joke. I should have just drilled holes in the first place. Do not buy!
Written by a customer while visiting command.com
Customer Rating
5
Great Garage Organization!
on October 7, 2013
Posted by: michfoselleter
from San Jose, CA
Gender:Female
[This review was collected as part of a promotion.] These hooks are great for hanging my kitchen floor tools on the wall out in the garage. No ugly nail holes, either! My kitchen and garage are attached, so I just hung my Swiffer Wet Jet, Swiffer Sweeper, Broom, and Stick Vac on the wall within arm's reach of the garage/kitchen door. Now, they are no longer taking up space in my pantry-less kitchen and also not taking any room in the garage. The added bonus is that the Swiffer Wet Jet has a full tank and is on the heavy side, but that hook is holding on tight!
Written by a customer while visiting command.com
Customer Rating
1
Disappointed - didn't hold up
on October 2, 2013
Posted by: Electriques
My daughter's high school locker was missing all the hooks to hold up jackets, etc. This was not working well organization wise, so my husband went to the store to purchase some adhesive hooks - "make sure you buy 3M brand" I told him, "they always have good quality items". Well I was wrong about this one - my daughter even took rubbing alcohol to school with her to clean the sides of the locker and she followed directions. All the hooks (we bought a package of 3) fell off within a day - they could not even hold up an empty backpack. Very disappointed.
Response from command.comBy Command™ Team, October 7, 2013
Thank you for taking the time to write a Rating & Review on our Command™ Large Hooks. We are sorry to hear about the trouble your daughter experienced with our product. We appreciate that you've enjoyed our products and we would like the opportunity to better understand how she used the product and to determine what could have happened. Please look for an email from us. Thank you.
Written by a customer while visiting command.com
Customer Rating
1
DISAPPOINTED!
on August 26, 2013
Posted by: Tabi
Gender:Female
[This review was collected as part of a promotion.] Honestly, I've never been so frustrated and disappointed with any product in my entire life. I put up a command hook to hang a less than 1 pound wall scroll. It fell after a day. I cleaned the wall, and put up a new one. It fell within a few hours. Put up another one, waited for it to set over night, hung the scroll. It fell within two hours. Heated the wall with a blow dryer (since my room is cold), put a new hook on, hung the scroll, FELL YET AGAIN. I followed every direction to the letter and nothing has worked. When I barely followed the directions (my first attempt) it actually stayed the longest. I kept giving the hooks the benefit of the doubt, but I'm just out of options. They simply don't work. Waste of money!!!
Response from command.comBy Command™ Team, August 29, 2013
Thank you for taking the time to post your comments on our Command™Large Hooks. We are sorry to hear about the trouble that you experienced. When following the application instructions properly, we would expect our product to remain on the surface until you decide to remove them. We would like the opportunity to offer further assistance to you and discuss a possible replacement product. Please look for an email from us so that we can stay in touch with you. Thank you again.
Written by a customer while visiting command.com