Customer reviews from Nespresso USA
Nespresso - Vertuo Pop+ Deluxe Coffee and Espresso Maker by Breville BNV125TTN1BUC1 - Titan Grey
Average customer rating
4.6
(1,867 Reviews)
Rating breakdown 1,867 reviews
5 Stars
1,508
4 Stars
214
3 Stars
49
2 Stars
30
1 Star
66
93%of customers recommend this product.
(
1,550 out of
1,674)
Customer Reviews for Nespresso - Vertuo Pop+ Deluxe Coffee and Espresso Maker by Breville BNV125TTN1BUC1 - Titan Grey
Customer Rating
5
They say K Pop, I say Vertuo Pop
on June 2, 2023
Posted by: Amanda
from Colorado Springs, CO
[This review was collected as part of a promotion.] I bought this two weeks ago and so far it’s been fantastic. I bought the Vertuo Pop to take to work but I thought I would try it out before bringing it to work.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best Coffee machine and pink too!
on April 1, 2024
Posted by: Adalu28
from Calif
[This review was collected as part of a promotion.] Love my Nespresso Machine! Matches all the pink in my kitchen!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Very beautiful on my coffee bar
on March 28, 2025
Posted by: SZ
from Indiana
[This review was collected as part of a promotion.] I love Nespresso. I loved the idea of how compact this machine is. The only thing I don’t like is that I can only get two cups of coffee and my tumblers don’t usually fit under the spout. But again, the appeal of the machine was the reduced size so I can’t really complain.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Easy to use
on December 31, 2025
Posted by: Angeecas28
from Los Angeles, CA
[This review was collected as part of a promotion.] I got this a month ago to stop buying coffee at stores and it has been a game changer!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Awful functionality
on March 10, 2026
Posted by: Andrew
from Colorado
I received a machine that was defective and kept spilling over the coffee into the back where the wires were. Got it replaced through the warranty problem and the second brand new machine also did the same thing. Not only is it dangerous and almost caused an electrical
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Mug Tray Too Small
on October 30, 2024
Posted by: Jamie
from Atlanta, GA
The mug tray is too small! For one of the few Vertuo machines that delivers an "XL Size" cup of coffee, why is the platform for the mug so blasted small? The bottom of my mug, a fairly standard size 12 oz coffee mug, hangs half off the tiny little platform. I could remove the platform entirely but then there are two holes in front of the machine that make it look like a part is missing. I have had the same issue with other Nespresso machines. I realize that espresso cups fit espresso machines. However, if you're going to offer machines that serve a regular size cup of coffee, please make the platform at least large enough to hold a coffee mug! Returning the machine without using it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, October 31, 2024
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Leakage after two weeks!
on April 22, 2023
Posted by: CoffeeLove13
from Los Angeles, CA
I wanted to like this machine so bad, but it only worked fine just for the first two weeks. Everytime, I ran the water for cleaning, there would be continuous leakage. I called Nespresso and they are replacing it but I don’t think it’s normal that this happened when the machine is only two weeks old…
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, April 24, 2023
Thank you for your review. We are sorry to learn that you received a faulty Vertuo Pop Plus machine, and thank you for taking the time to reach out and giving us the opportunity to resolve this issue. Please kindly be advised that this machine comes with a one-year warranty and lifetime troubleshooting support available via our phone number. We are available 24 hours a day, seven days a week at 1-800-562-1465, so you may call anytime at your earliest convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
No hot coffee to enjoy.
on April 19, 2024
Posted by: vobill55
from Hartwick, ny
Received as a gift from my daughter so I am forced to use it. I still have my Mocha Master which makes super-hot, enjoyable coffee. The Nespresso only makes slightly hot cup coffee which forces me to drink the coffee quickly before it cools off. No chance to enjoy the coffee. My wife adds milk so she must microwave the coffee to get it hot. I did write a review but never heard back. What is the temperature of the coffee coming out of the Nespresso supposed to be?
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, April 20, 2024
Thank you for your review. We certainly want each in-cup moment to be special and exactly to your liking. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoPop+ machine comes with a one-year warranty, and we provide lifetime troubleshooting support. The machine is designed to brew each blend to the specific programmed temperature that is best-suited to that blend, as defined by Nespresso Coffee Experts. Quality is very important to us, so the coffee brews to its ideal temperature without burning. Please bear in mind that added cold milk can decrease the temperature of the drink. We feel confident we can help resolve the temperature issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA