Customer reviews from Nespresso USA
Nespresso - Vertuo Pop+ Deluxe Coffee and Espresso Maker by Breville BNV125TTN1BUC1 - Titan Grey
Average customer rating
4.6
(1,867 Reviews)
Rating breakdown 1,867 reviews
5 Stars
1,508
4 Stars
214
3 Stars
49
2 Stars
30
1 Star
66
93%of customers recommend this product.
(
1,550 out of
1,674)
Customer Reviews for Nespresso - Vertuo Pop+ Deluxe Coffee and Espresso Maker by Breville BNV125TTN1BUC1 - Titan Grey
Customer Rating
3
Be careful after the 1 year mark.
on June 19, 2026
Posted by: Sad User
I bought this machine a little over a year ago, was working perfectly fine, kept it clean. The other day, an entire coffee pod was poured through the bottom of the machine. Tried cleaning it and the solution went through the bottom as well. Created an mess. This was my second time getting this machine, as last one died at the 2 year mark. I don't know what do, have a lot of pods but the machines break down. Big let down with these machines. Have now went through 3 machines in about a 5 year time frame.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, June 20, 2026
Thank you for your review, however we're sorry to hear of your machine issues. Please give us a call and escalate these concerns. We are available 24 hours a day and 7 days a week for your convenience. We trust a satisfactory resolution will be made.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not recommend
on October 9, 2024
Posted by: CoffeeK
from New Jersey
I recently ordered the Vertuo Pop machine to replace my previous machine which I had for many years and loved.
I’m really very unhappy with the pop machine. Advertised as “compact” and while it is shorter it’s much wider than my last machine. The coffee tray is too small and my mugs have fallen off multiple times spilling coffee everywhere. While it makes coffee fine I’m very unhappy with it.
I’m really very unhappy with the pop machine. Advertised as “compact” and while it is shorter it’s much wider than my last machine. The coffee tray is too small and my mugs have fallen off multiple times spilling coffee everywhere. While it makes coffee fine I’m very unhappy with it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, October 10, 2024
Thanks for your review. We understand your disappointed with your Vertuo Pop Plus, and hope you know were here to help! Please give us a call via our toll-free number, 800-562-1465 for further assistance. We look forward to speaking with you soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
on July 18, 2023
Posted by: Stepha
from Wny
I bought this machine a few months ago and it suddenly stopped working and will not turn on.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, July 19, 2023
Hello, and thank you for your review. We are disappointed to hear that there was an issue with your Vertuo Pop. We do see that you were in contact with one of our machine experts, and that a replacement is on its way. Should you ever need assistance in the future, don't hesitate to give us a call at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible
on September 23, 2024
Posted by: Seventhsee
from USA
Wow. Constant problems. Making a cup of coffee has never been such a pain. Every morning for two weeks I've looked at this machine and asked "Are you going to make coffee this morning?" Sometimes it does and sometimes it doesn't. New capsules, two cups over the course of an hour and constant error messages. It was a gift, which makes it even worse. The latch on my previous coffeemaker broke, but guess what I've gone back too? Yes, holding the top down for three minutes while it brews. I used to have a Nespresso (older model) that worked fine but I gave a way when I moved. This one is awful.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B., Customer Service, September 24, 2024
Hi. Thank you for your review. We are dismayed to learn your Vertuo Pop Plus machine does not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Pop Plus, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Feels cheap
on August 15, 2025
Posted by: vplus
from Westminster, MD
I bought this as a gift for my sister and it works as needed but upon opening, there is an immediate quality difference. I have the Vertuo Plus from 2023 and it feels significantly more expensive. The Pop just feels like lightweight plastic. Even when adjusting it, I noticed how flimsy the water tank, disposal container and drip tray are. I know this model is more affordable but I didn't expect the extreme difference in physical quality. Other than that, it brews coffee as it should. Also-- I have the Pastel Yellow and for some reason it has registered as Pacific Blue on the app.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Works Great. Love the features
on June 1, 2023
Posted by: Maryp
from Yakima
[This review was collected as part of a promotion.] I bought this for my camper. I like the size and the fun colors. I also like that it brews the larger new pods.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Difficult to operate.
on February 29, 2024
Posted by: Noyb
from Boston MA
The open/close latch is extremely difficult to operate. I now have a sprained thumb. Is this a design flaw or did I purchase a damaged machine?
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, March 1, 2024
Thank you for your review. We understand your Vertuo Pop+ machine is not working to your satisfaction, and we apologize for any inconvenience this has caused. Your Vertuo Pop+ machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number, 800-562-1465. We’re available 24 hours a day and 7 days a week. Please call us at your earliest convenience for further assistance. We are confident we will reach a satisfactory resolution soon, so you may continue enjoying your coffee ritual.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Hard to open capsule holder + too much foam
on July 25, 2024
Posted by: emarquez
from Texas
I bought this about 7 months ago and am very disappointed. First, it is very difficult to open and close the capsule holder. I have to force it, and my 75 year old parents weren't able to do it. Horrible design. Second, the machine produces SO MUCH foam, like 2 inches per cup that I have to scoop out. Do not recommend.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Service, July 26, 2024
Thank you for your review, Erin. We're sorry you and your parents are disappointed with the design of your Vertuo Pop and quality of your coffee. The layer that forms on top of each brewed coffee is a combination of coffee and air called the crema and is naturally created during the extraction process. As each blend brews according to its own unique parameters, there is no way to adjust the amount of crema that forms, however the volume will subside. We recommend folding the crema into your cup to ensure consistency in flavor and temperature. For any machine issues you're experiencing, please call 24/7 for assistance, 800.562.1465.
Written by a customer while visiting Nespresso USA