Customer reviews from Nespresso USA
Nespresso - Vertuo Pop+ Deluxe Coffee and Espresso Maker by Breville BNV125TTN1BUC1 - Titan Grey
Average customer rating
4.6
(1,867 Reviews)
Rating breakdown 1,867 reviews
5 Stars
1,508
4 Stars
214
3 Stars
49
2 Stars
30
1 Star
66
93%of customers recommend this product.
(
1,550 out of
1,674)
Customer Reviews for Nespresso - Vertuo Pop+ Deluxe Coffee and Espresso Maker by Breville BNV125TTN1BUC1 - Titan Grey
Customer Rating
4
Delicious coffee!
on June 20, 2026
Posted by: LJF1979
from New Braunfels, Texas
[This review was collected as part of a promotion.] I purchased the Vertuo Pop+ a few weeks ago. The coffee options are delicious! The brewing process with a froth on top makes it even better. The machine is a little loud which is why I didn’t give it 5 stars.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Such a let down
on October 2, 2025
Posted by: sabrina20151
from Virginia
I have owned this for a few months and the mechanism that picks up the pod and deposits it into the bin rarely works. It’s also the messiest machine. I always find spills underneath the machine. It can also be very loud and rattles at times. I completely regret buying this crappy machine!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., October 3, 2025
Thank you for your review. We hope you know that we're always here to help. Please call us to arrange an escalated phone call at 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
great machine
on September 24, 2025
Posted by: Carol
from Florida
[This review was collected as part of a promotion.] I got this machine as a wedding anniversary gift and it is amazing!!! Works very easy, it is also very compact, design and color are lovely
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great Coffee Quality but Troublesome Troubleshoot
on November 12, 2024
Posted by: aim92
from Pottstown PA
I purchased this machine a while ago because I wanted something compact and simple, and I'm not a heavy coffee drinker—I only use it about four times a month. For me, that’s perfect; I enjoy knowing I can make a good cup of coffee whenever I feel like it. The quality of coffee is great, no question about that. However, I’ve run into some issues with the machine, despite my limited use.
Since it only has one button, it can be hard to diagnose problems when something goes wrong. For example, when a red light appears, I usually have to try several different solutions before I can figure out what’s wrong and fix it. This can be frustrating because it’s not always clear what the issue is. Even though there’s an app, it doesn’t give specific troubleshooting guidance, which I think would be very helpful, especially for a one-button machine like this.
I have seen reviews mentioning that the machine is loud, and it definitely is, but for me, the quality of the coffee makes up for that. Overall, I’d still recommend it, especially if you’re looking for something small and stylish that consistenly delivers great coffee. But for anyone considering it, just know that if it stops working, you may have to go through a bit of trial and error to get it running again. I really hope Nespresso considers enhancing the app to provide clearer guidance on what each error light means in the future.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
on February 20, 2025
Posted by: Jo
from Texas
👎🏻 be prepared to replace it every year because they make you work for a replacement. Such a waste of money and time.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Awesome!
on October 27, 2025
Posted by: Baggins
from Middle-Earth, SoCal
Received this as a gift from my boss. (Thank you!)
Great size for a small apartment counter. Looks sleek. SO easy to use.
Wish the water container was larger. (Or larger ones available.) I love that it came with a sample pack so that I can start using it right away.
After the initial 7 min cleaning, it was so easy and quick. Placed a pod, and started brewing. Made a great looking coffee and of course, it tasted great! I immediately wanted another one. Loved that it was frothy and the experience was awesome.
Pod was easy to remove. Water was easy to replace.
I wish I had a choice in color selection, but I love how sleek the black looks. =)
Great size for a small apartment counter. Looks sleek. SO easy to use.
Wish the water container was larger. (Or larger ones available.) I love that it came with a sample pack so that I can start using it right away.
After the initial 7 min cleaning, it was so easy and quick. Placed a pod, and started brewing. Made a great looking coffee and of course, it tasted great! I immediately wanted another one. Loved that it was frothy and the experience was awesome.
Pod was easy to remove. Water was easy to replace.
I wish I had a choice in color selection, but I love how sleek the black looks. =)
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Love The Small Size
on April 3, 2023
Posted by: AR
from Illinois
[This review was collected as part of a promotion.] This machine is perfect for those who have limited counter space, compared to the other vertuo models I’ve owned. The machine comes with easy set up instructions and i was able to brew a capsule within minutes of setting it up. I did notice the body gets a bit warm while in use, something I haven’t noticed from my other machines. I’d say over all it works just as well which is pretty impressive given the size of it. I love that it brews both coffee and espresso pods with ease. The ONLY thing I do not like it is the open and close mechanism. It’s very hard to open and close and when doing so, the machine will move as you do so. If you have hand pain wether it’s arthritis or carpal tunnel I say stay away. Other than that tiny detail I’d say its a solid machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
In spite of exceptional care, machine lasted 13 mo
on February 27, 2025
Posted by: Cyn77
from Phoenix,AZ
Purchased 13 months ago used only once daily machine broke down today
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA