Customer reviews from Nespresso USA
Nespresso - Vertuo Pop+ Deluxe Coffee and Espresso Maker by Breville BNV125TTN1BUC1 - Titan Grey
Average customer rating
4.6
(1,867 Reviews)
Rating breakdown 1,867 reviews
5 Stars
1,508
4 Stars
214
3 Stars
49
2 Stars
30
1 Star
66
93%of customers recommend this product.
(
1,550 out of
1,674)
Customer Reviews for Nespresso - Vertuo Pop+ Deluxe Coffee and Espresso Maker by Breville BNV125TTN1BUC1 - Titan Grey
Customer Rating
5
Quality coffee
on April 27, 2026
Posted by: Mac
from Chicago, IL
[This review was collected as part of a promotion.] Excellent quality, coffee. I enjoy the variety of coffees available as well as the different intensities.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee maker
on May 8, 2026
Posted by: Mac
from Adelphi, MD
[This review was collected as part of a promotion.] A convent coffee maker in a compact size that brews your coffee in two minutes and is easy to clean up for a very reasonable price!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Luxury in seconds
on May 13, 2026
Posted by: Gabriela
from Sheridan, OR
I was gifted this machine a week ago for my birthday! Let me tell you, this has really improved my morning routine. It brings me so much joy to see my husband bringing me a delicious, frothy, latte-like coffee in bed. We no longer have to wait a full 10 minutes for a pot to brew. So convenient, luxurious, and tasty!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great, creamy coffee. Super easy machine to use.
on June 5, 2026
Posted by: ksm
from Colorado
[This review was collected as part of a promotion.] I have only had this coffee maker for 1 week and only make 2 cups a day but so far I am very impressed. Makes a great cup of coffee thats far superior to coffee made by a Keurig machine (regardless of coffee pods). Easy to setup and super easy to use. It took me several years to finally cut the cord and dump 3 Keurig machines to test this Nespresso machines. 2 others will be ordered shortly. I also loved the fact that if you run out of water part way through brewing the machine will stop and allow you to refill the water reservoir, press the brew button again and it brews the exact amount required for a full cup.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Overall great everything!
on June 17, 2026
Posted by: Aulea359
from Reno, NV
[This review was collected as part of a promotion.] My first Nespresso and I have to say this is the BEST coffee and machine I ever used and had. So many great flavors! I CANNOT go back to Keurig! Keurig is such crap imo now
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Machines Do Not Last
on June 22, 2026
Posted by: RebAdler
from Gurnee Illinois
I am on my third Nespresso machine, the latest being a Pop. Just tossed that one in the trash this morning, after it stopped working and made a huge mess on my counter by leaking coffee all over. These machines do not last. I love the coffee but these machines are not durable. I clean it regularly, despite the cleaning cycle being complicated to engage. I get that with a small compact machine, there is no room for a "cleaning cycle" button. However, the instructions require watching the video each and every time. It's a ridiculous sequence of turning the handle and pressing the button in multiple presses. I am thinking of going back to a manually operated espresso machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, June 22, 2026
We're certainly disappointed to hear this, and we hope you know that we're always here to help. Machine experts are available 24/7 for comprehensive troubleshooting and all machines are covered by at least a one-year warranty. If you still have your machine and would like to arrange next steps, please call us at 800-562-1465. We look forward to assisting you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing machine
on April 6, 2023
Posted by: Mónica
Great compact machine that does all cup sizes!! I just need one machine to do it all.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Disappointed with clumsy features
on August 21, 2023
Posted by: JustJen88
from Saranac Lake, NY
This is my fourth Nespresso machine. Yes, it makes excellent espresso. But:
1. It's not tall enough. The other reviews mention it's not tall enough for the iced coffee, but I can't even hold a small strainer above my mug (which is how I infuse it with lavender or cinnamon or anything else I like).
2. The container that holds the used pods isn't transparent and isn't big enough. So either I forget to check it or I'm constantly checking it.
3. The water container isn't big enough. Apparently, the "deluxe" model holds more water. What the heck?
4. The cup holder is so small that my mug hangs over the sides, meaning it's not super stable. Also, where the expresso comes out, that doesn't stick out enough. The whole design is awkward.
5. I bought this machine to save space. But the water tank doesn't swing, so it actually takes up more room than I thought.
Overall, if I had known this ahead of time, I would have gotten rid of our coffee pot and gotten a different machine. It's good espresso, but it's not a pleasure to make it.
1. It's not tall enough. The other reviews mention it's not tall enough for the iced coffee, but I can't even hold a small strainer above my mug (which is how I infuse it with lavender or cinnamon or anything else I like).
2. The container that holds the used pods isn't transparent and isn't big enough. So either I forget to check it or I'm constantly checking it.
3. The water container isn't big enough. Apparently, the "deluxe" model holds more water. What the heck?
4. The cup holder is so small that my mug hangs over the sides, meaning it's not super stable. Also, where the expresso comes out, that doesn't stick out enough. The whole design is awkward.
5. I bought this machine to save space. But the water tank doesn't swing, so it actually takes up more room than I thought.
Overall, if I had known this ahead of time, I would have gotten rid of our coffee pot and gotten a different machine. It's good espresso, but it's not a pleasure to make it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Tara B, August 22, 2023
Thank you for your review. We are dismayed to learn your Vertuo Pop+ machine didn’t meet your expectation. The Vertuo Pop+ machines are our smallest, that can brew five sizes of coffee – hot or with ice-with the intention of not sacrificing counter space. We recommend purchasing a capsule drawer to place your machine on, which will allow you to fit and brew a bigger cup/mug for your liking. The capsule drawer will also provide you a space to store your remaining capsules. With your machine, you also have the option of purchasing our medium size or large size water tank for your machine, both are compatible. We hope this information will provide you with a little more satisfaction. We look forward to you enjoying the many Vertuo blends, while you continue your coffee journey with Nespresso. Please do not hesitate to contact us should you have any questions via our toll-free number. We’re available 24 hours a day and 7 days a week.
Written by a customer while visiting Nespresso USA