Customer reviews from Nespresso USA
Nespresso - Vertuo Pop+ Deluxe Coffee and Espresso Maker by Breville BNV125TTN1BUC1 - Titan Grey
Average customer rating
4.6
(1,867 Reviews)
Rating breakdown 1,867 reviews
5 Stars
1,508
4 Stars
214
3 Stars
49
2 Stars
30
1 Star
66
93%of customers recommend this product.
(
1,550 out of
1,674)
Customer Reviews for Nespresso - Vertuo Pop+ Deluxe Coffee and Espresso Maker by Breville BNV125TTN1BUC1 - Titan Grey
Customer Rating
5
Perfection
on April 7, 2024
Posted by: bgm1959
from Gig Harbor, Washington
[This review was collected as part of a promotion.] After much research I chose this model because of how to size and excellent reviews. After a week of daily use I’m quite impressed.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing Espresso
on April 8, 2024
Posted by: Ja
from Semmes Alabama
[This review was collected as part of a promotion.] I bought this a couple weeks ago and I’ve already used it over 30 times, makes the best espresso and I’m overall satisfied with my purchase.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not a good first experience.
on April 21, 2024
Posted by: Defective Pop
from Nj
Sounds like a Harley Davidson when it brews and coffee leaks out of the bottom. Returning.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, April 22, 2024
Thank you for your review. We are sorry to learn that your Vertuo Pop+ machine is not functioning to your satisfaction. We can only imagine how disappointing it is when you’re not able to brew your favorite Nespresso blends, and we apologize for any inconvenience.
It is normal for all Nespresso machines to make some noise during operation. Please keep in mind the following factors that may be contributing to the noise:
• New machines with brand new pumps will produce less noise over time.
• If operating without water in the tank, the pump will be louder.
• A capsule in the capsule chamber will dampen the noise of the pump.
• The machine should be stable, with four rubber feet on the bottom. If any rubber feet are missing, it may cause an abnormal vibration.
• The ideal surface for the machine should be solid and flat such as hard wood or a granite countertop.
Should you require additional assistance, we are pleased to offer a lifetime of troubleshooting 24 hours a day, 7 days a week, via the toll-free number 800-562-1465. Your machine comes with a one-year warranty. We offer repair & replacement options via our Assistance Service Program.
It is normal for all Nespresso machines to make some noise during operation. Please keep in mind the following factors that may be contributing to the noise:
• New machines with brand new pumps will produce less noise over time.
• If operating without water in the tank, the pump will be louder.
• A capsule in the capsule chamber will dampen the noise of the pump.
• The machine should be stable, with four rubber feet on the bottom. If any rubber feet are missing, it may cause an abnormal vibration.
• The ideal surface for the machine should be solid and flat such as hard wood or a granite countertop.
Should you require additional assistance, we are pleased to offer a lifetime of troubleshooting 24 hours a day, 7 days a week, via the toll-free number 800-562-1465. Your machine comes with a one-year warranty. We offer repair & replacement options via our Assistance Service Program.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Coffee Machine
on April 26, 2024
Posted by: W1nn12
from Hawaii, HI
[This review was collected as part of a promotion.] I just got it today. I tried it right after I installed it, and I liked it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine!
on June 14, 2024
Posted by: KimmieS
from Seattle, WA
[This review was collected as part of a promotion.] We have 2 Nespresso Vertuo machines. Absolutely love them. We decided to buy Vertuo Pop Plus for our motorhome. It works great and makes delicious cups of coffee! We liked that this machine took up less counter space.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Nice purchase
on July 10, 2024
Posted by: tsmith7499
from Wilmington, Delaware
[This review was collected as part of a promotion.] Replaced our old machine with this model. Takes up very little space on the counter.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this little guy!
on August 4, 2024
Posted by: mochi24
from Phoenix AZ
I bought this machine back in February of 2024 (7 months now) and I absolutely love this one! I was tired of brewing half quality coffee beans and getting stale, bitter, and sad results. I switched to Nespresso because, 1.) Buying lattes outside is already expensive enough. 2.) I can switch between coffee and espresso pods. 3.) I get to play around with the pods and choose which flavor/strength I want each day. 4.) This little guy takes up so little space! 5.) The pacific blue is too cute. 6.) Fast shipping from the website.
Overall, I am glad I switched and will never go back to drip coffee machines again. :)
Overall, I am glad I switched and will never go back to drip coffee machines again. :)
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Would NOT Recommend
on August 5, 2024
Posted by: Extremely unhappy
I've had this machine for a year now and can say that I absolutely do not recommend it or and quite frankly hate it. We got the Vertuo Pop to replace our older machine because it ws suppose to be slimer and quiet and I regret that decision. The main issue is that the machine will quit when making more than 5 oz of coffee and has been tripped the circuit twice. We did not have the same issue with our old machine. It is also very sensitive with the capsules. We have wasted so many capsules because we have gotten an error and the machine is unable to make coffee. Our older Nespresso Machine was more efficient and just easier to use, I regret getting rid of it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa, Customer Service, August 6, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Pop+ machine is having issues brewing capsules after receiving error messages. Most Nespresso machines have at least a one-year warranty, with a lifetime a lifetime of free troubleshooting, via our toll-free number 800-562-1465. We recommend calling Nespresso for assistance to speak with a machine expert who can assist you with your machine. If troubleshooting is unsuccessful, we have repair and replacement options via our Assistance Service Program. We’re confident we’ll get you back to enjoying your favorite blends again soon.
Written by a customer while visiting Nespresso USA