Customer reviews from roku.com
Roku - Streamer Stick HD 2025 - HD Streaming Device with Voice Remote, Free & Live TV - Black
Average customer rating
4.9
(853 Reviews)
Rating breakdown 853 reviews
5 Stars
784
4 Stars
53
3 Stars
6
2 Stars
2
1 Star
8
91%of customers recommend this product.
(
116 out of
127)
Customer Reviews for Roku - Streamer Stick HD 2025 - HD Streaming Device with Voice Remote, Free & Live TV - Black
Customer Rating
5
Highly Recommend
on May 24, 2026
Posted by: Valerie M
If you’re having trouble trying to decide which streaming device is best don’t look any further Roku is! This streaming stick has been our number 1 for years easy to navigate, colorful and clear, Roku channel has the best selection of movies, tv shows, talk shows etc…
Written by a customer while visiting roku.com
Customer Rating
5
on June 3, 2026
Posted by: Rafael M
Love it and i will recommend for anyone
Pls subscribe and you will not regret it
Pls subscribe and you will not regret it
Written by a customer while visiting roku.com
Customer Rating
1
The worst thing to happen to television!
on November 28, 2025
Posted by: Donamick
from Pa
Roku is the worst thing that could ever have happened to television! The people that run this are the most unprofessional people in business! They cut to commercials in the middle of sentences while you're watching a show! They cut to commercials in the middle of scenes! A 2-year-old knows better with no television experience! They've been showing the same three commercials since January. It's now December! I requested that they changed the commercials but they show them more because they're imbeciles! I'm dumping this platform and these people and going to figure out something else like going back to dish or different platform! But these people are not getting another penny off of me!
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Roku products are junk!
on December 30, 2025
Posted by: Allio
from NY
Roku products are junk! I just purchased a streaming stick and it broke after one month - the HDMI does not work after testing on multiple devices. Even worse is their customer service they transfer you through multiple people over two hour periods via chat (you cannot email them accordingly to their chat bots) and they are no help. I recently threw out a Roku TV that lasted two years. The streaming stick breaking this past month is the last straw. I will no longer be a customer. Beware, stay away, disposable electronics with even worse customer service! Is anyone else sick of the world of customer service via chat bots that are useless?
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Better of buying a Fire Stick
on June 12, 2025
Posted by: Anonymous
from Virginia, VA
If I could give this a negative review I would. Just made the switch from Fire Stick to Roku and regretting it severely. First off, there’s no power button or voice control on the remote which you honestly don’t realize is an inconvenience until you don’t have it. Second, if you want to access the internet/use Google on a Roku you need to pay for it which is beyond stupid since that’s something you don’t need to pay for on, you guessed it, a Fire Stick. Honestly just to be petty too the noise that it makes when searching is more annoying as well. Overall, I would have NEVER gotten this if I knew how terrible it was going to be. Don’t waste your money!!!
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, June 19, 2025
Hello Ramona, this is a bit unusual. Kindly note that the Roku 3960R Express is supplied with a standard remote control, whereas the new 3840R streaming stick is expected to be accompanied by a voice remote. I would appreciate it if you could verify the model number of your device by navigating to Home > Settings > System > About. If it does not match, we highly recommend that you reach out to us at support.roku.com/contactus so that we may undertake a thorough assessment of this matter.
We're here to ensure you enjoy a seamless streaming experience!
Roku Customer Advocate
We're here to ensure you enjoy a seamless streaming experience!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
3
Good unit but requires additional power supply.
on September 16, 2025
Posted by: me101
from california
Plusses:
1. Small
2. Can be plugged in directly into TV, no HDMI cable required
3. Not IR: no need to aim the remote. (not explained in product description btw!).
Minuses:
1. Requires more power than previous unit. Many TVs do not provide enough power via their built-in USB port. To be fair, a longish USB cable is provided with the unit, but a separate power supply is not. Apparently it is included with the 4K stick model.
2. The remote sound volume control does not support sound bars: stull need separate remote
1. Small
2. Can be plugged in directly into TV, no HDMI cable required
3. Not IR: no need to aim the remote. (not explained in product description btw!).
Minuses:
1. Requires more power than previous unit. Many TVs do not provide enough power via their built-in USB port. To be fair, a longish USB cable is provided with the unit, but a separate power supply is not. Apparently it is included with the 4K stick model.
2. The remote sound volume control does not support sound bars: stull need separate remote
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Won't fit the TV
on September 28, 2025
Posted by: WhiteWolf
from Missouri
It won't fit in the Tv. The recessed portion is to small, luckily I had an HDMI coupling, so I was able to plug it in the end of a cable. Although now I have a 10' cable could behind the TV. At least if you buy a FireStick they know that is a possible issue and include a 6" hdmi extension cable in the box.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Useless player on any TV older than a year old
on December 29, 2025
Posted by: Tigerlilly6479
I specifically bought this because it did not require power cord and is able to be powered by your tv. I've tried it on three tvs, and the only one it works on is the TV that I bought in july. My older TVs that are about 3 or 4 years old don't apparently support this and I'm required to plug it in. So it's basically useless. I purchased this to replace a Roku that I had to plug in because I don't have plugs anywhere close to my TVs and don't have the ability to plug in. So can't use it for the purpose described and I don't need it on my new TV since it's a smart tv. Threw it in the drawer with my other Roku and will move on to a different product.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, January 5, 2026
Hi there, and thank you for reaching out. In many cases, a Roku Streaming Stick may not function properly when powered through a TV’s USB port because the port does not supply sufficient power (current/amps). This is especially common with older TVs or USB 2.0 ports.
To ensure stable performance, please use the included Roku power adapter and plug it directly into a wall outlet, which provides the recommended 5V/1A power source.
As a helpful reference, you can learn more about the Roku Streaming Stick here: https://support.roku.com/article/31321716823191.If you have any further questions or need clarification, please feel free to contact us at support.roku.com/contactus.
We're here to ensure you enjoy a seamless streaming experience!
To ensure stable performance, please use the included Roku power adapter and plug it directly into a wall outlet, which provides the recommended 5V/1A power source.
As a helpful reference, you can learn more about the Roku Streaming Stick here: https://support.roku.com/article/31321716823191.If you have any further questions or need clarification, please feel free to contact us at support.roku.com/contactus.
We're here to ensure you enjoy a seamless streaming experience!
Written by a customer while visiting roku.com