Customer reviews from tempurpedic.com
Tempur-Pedic - TEMPUR-Cloud 2" Memory Foam Mattress Topper, Queen - White
Average customer rating
4.1
(184 Reviews)
Rating breakdown 184 reviews
5 Stars
115
4 Stars
28
3 Stars
8
2 Stars
8
1 Star
25
79%of customers recommend this product.
(
146 out of
184)
Customer Reviews for Tempur-Pedic - TEMPUR-Cloud 2" Memory Foam Mattress Topper, Queen - White
Customer Rating
1
Not comfortable
on October 11, 2024
Posted by: Sally
from Philadelphia
Not comfortable and the company will do nothing to address your concerns. They will not accept returns or give any refund or credit. Keep this in mind before you buy!
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Customer Rating
1
Terrible customer service
on October 10, 2024
Posted by: Unhappy consumer
from Delaware, USA
I tried returning an item I hadn't opened, and they refused. The reason? They told me, "We're a zero-waste company." I couldn't believe it-one of the most absurd excuses I've ever heard. Here's the kicker: I got two items and am keeping one (which I am thrilled with). I am trying to return one that I never opened. The product came in a massive cardboard box, stuffed with plastic packing, and then topped off with multiple layers of plastic wrap. So, they're telling me they're "zero-waste" while shipping a mountain of waste to my doorstep? How is that supposed to make sense? Now I'm stuck with all this packaging; what should I do with it? They won't take back the product, so now I have to deal with another box full of plastic and their waste. There's no such thing as a "zero-waste company." It feels like they're just throwing around buzzwords to make themselves feel good or to look eco-friendly without actually walking the talk. It's frustrating because this isn't about the environment; it's about shirking responsibility and pushing the burden onto the customer. They can ship out all this waste but hide behind their feel-good policies. It's all just lip service. They say these things because it sounds nice, but at the end of the day, I'm left holding the bag of waste. And that bag is full of waste that they created, not me. I It's hard not to feel like they're being dishonest, and in the end, the whole "zero-waste" thing seems like a hollow claim designed to shift blame and not make a real difference.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: Htown
from Rhode Island
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great product. Very soft and comfortable. A must have for any mattress!
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Posted by: Feel great sleepers
from Virginia Beach
Verified Purchase:Yes
[This review was collected as part of a promotion.] Added comfort to our box spring mattresses. Added a well- balance to support spin and hips. Molded technology memory foam is a cloud experience like no others. Relieved soreness and psin within the first week of tranquil sleep. We have recommended this memory foam cover pad to friends and family and going to purchase 5 more for our other bedrooms. Highly recommend this for your soft sleep experience and relaxation plus relieve to those back snd hip soreness. Easy to sleep a solid nights sleep.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Posted by: Need more sleep
from Milwaukee, WI
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought for daughter's dorm. It looked shrunken upon first opening but gradually expanded. It adds a layer of comfort. We got it at a good price and I trust the Tempurpedic brand as we have their bed.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Customer Rating
1
Wast of money
on October 6, 2024
Posted by: SCAM!
from Maple Shade
It's been 2 months since I bought this topper. Not only it doesn't offer the support that is supposed to, as well it has such bad quality. The foam it's breaking up already like if it's years old. Totally scam. Unfortunately I won't be able to return and get my money back but here is my honest review: I DO NOT RECOMMEND THIS OVERPRICED ITEM AT ALL!
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: Eepy
from New Mexico
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased this topper because I had a great experience with a different tempur-pedic topper. Right out of the box I could tell the difference in quality. The cover on these is a thin sheet-like one, with a mesh backing. Gave at least 24 hours for it to expand before using. First night it was noticeably more comfortable than before. Now we've been using it for a little over a month. While it does add comfort, I notice areas seem to be flattening already.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Posted by: Satisfied Customer
from Carmel, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] It kept me from having to purchase a new mattress!!
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com