[This review was collected as part of a promotion.] Not pleased. No improvement. Mattresses can be returned but not toppers. I don't understand the difference.
Misleading loyal customer with the low quality topper
on March 18, 2024
Posted by: Disappointed customer
from Ca
I purchased 2 toppers before which has very good material with pressure relief, but this one is very soft and light, no presssure relief function. It caused back pain. Looks like they used cheap material and advertised for the only topper with customer reviews same price before and misleading customer as the same product. Be careful but online. Their customer service and escalation management have also low quality, the only thing they told me is if you buying online, no exchange no refund. They can not do anything. What a disappointment! I bought one king mattress and 2 toppers in the past, this time the experience was so bad, would like to share.
I was (mistakenly) under the impression that these were good support. Imagine my surprise when I get 3"of squishy foam that I sank so far into it was hard to turn over or move around. I have a tempurpedic pillow that I love. Not squishy at all. I called and was told No , these toppers are only for too firm beds. I don't remember reading that anywhere. At any rate, not returnable, not usable for me, I gave it to someone in my apt complex. A very expensive mistake. I'll be reading ad copy more thoroughly from now on.
[This review was collected as part of a promotion.] I anticipated this would be heavy and difficult to get into the house. I was wrong. I was able to easily get it in and opened it up. I could not wait to get it on my mattress. It helped to ease some of my aches and pains that I have felt for quite some time. This product is worth the money.
I'm trying to figure out why I didn't do this sooner! It is wonderful to wake up without aches and pains, feeling refreshed and ready to start the day. This exceeds my expectations!!
We added the Topper to improve consistency of the current older Tempurpedic mattress. Alas it's too squishy and not returnable. We have been Tempurpedic users for over 40 years. We are both over 80. A new Tempurpedic mattress will likely outlive us.