The online description stated firm but the actual topper was labelled medium. I would not have purchased if the description stated medium. When I spoke with representative I was told you don't even have a firm topper.
The mattress topper without the cooling cover is the exact size of the mattress, once you put the cover on, it is squished in and you lose about 6 inches off the end of the mattress. I called and complained about it and they could not help me. This is an expensive mattress topper for it not to fit a king size mattress. It constantly moves now and will move down so your pillows get sucked in the top of your bed. I would not recommend. I feel it would feel better with the right size cover but since it is squished in the cover its not providing the comfort it would if it fit the cover.
We bought this hoping it would help with our bed. It's comfortable but way too soft. You sink so far in. I feel like I'm slopped towards the opposite side of the bed. Not happy to spend so much money and it not help our sleep.
It is way too soft and it slide on the bed after sleeping on it all night. My husband wanted me to purchase a my pillow topper. I have a full size Tempur Pedic mattress and love it. I believed the topper would have been great.
I replaced an old memory foam type mattress topper with this one. The difference is astounding! The tempur pedic is at least an inch thicker and supports all the curves in my body. I'm sleeping more soundly and body aches seemed soothed instead of tormented or never relaxed. I wake up feeling much more rested. Wish I'd bought this years ago!
Poor performance. It flattens out into body form and stays flattened.. absolutely no support. Like a marshmallow, mashed flat and never fluffs back up.