The mattress cover is terrific quality. In a pinch we recently purchased a competitor's mattress cover for a vacation home and we feel as though we threw our money away.
The mattress topper without the cooling cover is the exact size of the mattress, once you put the cover on, it is squished in and you lose about 6 inches off the end of the mattress. I called and complained about it and they could not help me. This is an expensive mattress topper for it not to fit a king size mattress. It constantly moves now and will move down so your pillows get sucked in the top of your bed. I would not recommend. I feel it would feel better with the right size cover but since it is squished in the cover its not providing the comfort it would if it fit the cover.
We bought this hoping it would help with our bed. It's comfortable but way too soft. You sink so far in. I feel like I'm slopped towards the opposite side of the bed. Not happy to spend so much money and it not help our sleep.
The online description stated firm but the actual topper was labelled medium. I would not have purchased if the description stated medium. When I spoke with representative I was told you don't even have a firm topper.
My goodness I love this mattress topper!! I listened to people who said you sink in and can't move. Yes you do sink a bit but you can still move. This is so comfortable!!!! I wish I got one sooner! I was having issues with my new mattress not supporting my knees enough and would wake with knee pain that would go away as the day went on but this topper fixed that with pressure point control. I'm mostly a stomach sleeper. With this topper all positions are comfy. It is worth the price. Get this before you try the knock offs and have to get this one when the others don't work.
unfortunately we do not find the product comfortable. It's very soft and you sink in as some people like but it seems like you sink and it's difficult to move around and change positions. Worse is the heat - it is very hot. There is no give to the topper and I would not recommend if you prefer a firmer support when sleeping. I also would not recommend if you prefer coolness when sleeping. I tried to return but the company will not accept returns of their products.