Despite my hopes this product has not helped my back issue. I had had tempur pedic mattress for 13 mattress years and to be expected the foam and mattress aged with time. I bought this to provide back support to alleviate pain, but it is no comparison to another topper I bought. It does not conform to support my issue. It says medium firmness and I would say it is firm. I thought I had just grown used to my old mattress but after 60 days I am stopping use. Hope this product works for others.
Comfortable pad w/ removable cover-handy for cleaning. Had a small issue-& customer service was excellent. This is our 3rd topper, but I would definitely buy again, or consider other products based on my most recent experience.