Customer reviews from tempurpedic.com
Tempur-Pedic - TEMPUR-Adapt + Cooling 3" Memory Foam Mattress Topper, Caifornia King - White
Average customer rating
4
(3,348 Reviews)
Rating breakdown 3,348 reviews
5 Stars
1,846
4 Stars
537
3 Stars
353
2 Stars
221
1 Star
391
75%of customers recommend this product.
(
2,505 out of
3,348)
Customer Reviews for Tempur-Pedic - TEMPUR-Adapt + Cooling 3" Memory Foam Mattress Topper, Caifornia King - White
Customer Rating
1
Caused Terrible Back Pain
on July 13, 2023
Posted by: Never again a customer
from Fort Worth TX
I ordered a mattress topper, and I woke up with terrible back pain the very first night. I only used for two days. I also ordered two pillows, but never tried them after the terrible experience with the topper. I tried to process a return, but apparently, they won't return toppers or pillows because they are a zero-waste company, but they return mattress so not sure how fits into zero waste. I should have researched their return policy before I ordered. I would not recommend ordering unless you have tried one in the past and it worked for you. Also, found it interesting at the bottom of the review that you don't display the reviews, your company must know you have bad product reviews. This is the response I received from customer service: We are very sorry to hear this! Tempur-Pedic is a zero-waste company and therefore, unfortunately, we are unable to allow for returns or exchanges on comfort items like toppers, pillows, sheet sets, covers, etc. You can view our return policy here: https://www.tempurpedic.com/customer-service/return-policy/.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: Unhappy sleeper
from Tampa FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] This cooling topper was extremely too soft unlike the regular topper. It didnt keep me any cooler than the regular topper either. I had a unpleasant interaction with customer service as well regarding this product. It seems like everyone working for a company thinks they can say anything to a customer and be rude. Well in this case its part of this review. Would have rated higher but their customer service needs improvements.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: Slumber Kitty
from Greenfield,MA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Purchased to put atop of our OLD thin pull out couch bed mattress and it has transformed my restless sleepless painful nights into cozy painless restful nights. Very Happy!
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Posted by: Light sleeper
from Alexandria Virginia
Verified Purchase:Yes
[This review was collected as part of a promotion.] The product fits a kind size bed and indeed provides cooling, however, the only reason it doesn't get five stars is that your sheets will keep getting undone, and the topper itself isn't firm enough. If it was only a little firmer, and if there were sheets provided that would stay tucked in then this will get the five stars.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Posted by: Sliding
from New York, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] This product doesn't stay in one place. It keeps sliding and causes the fitted sheets to come off. When I get out of the bed the mattress pad slides with me. So I have to re make the bed almost every day. This product is too expensive to have this problem. I didn't particularly find it cooking either. It's so heavy to try to return. What a pain. I don't recommend this product. I should have brought a regular mattress propped for 3 times less.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: Georgeknowz
from San Jose Ca.
Verified Purchase:Yes
[This review was collected as part of a promotion.] Before the Tempur-Pedic memory foam topper, we slept on a featherbed topper, not the best for comfort. However, the Tempur-Pedic topper with cooling was like night and day regarding comfort and sleep quality. With even support to the contours of your body and cooling technology helps deliver consistent sleep comfort. My only regret is I didn't do this sooner.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Posted by: CC
from San Diego, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I thought it was much too soft for me & since I wasn't able to return it I gave it to my granddaughter because her bed was too hard. She loves it & was very happy to receive it!!
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: Sue
from St. Paul, mn
Verified Purchase:Yes
[This review was collected as part of a promotion.] Purchased a tempur mattress topper spent extra for the cooling effect!!! NOT HAPPENING
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com