Customer reviews from tempurpedic.com
Tempur-Pedic - TEMPUR-Adapt + Cooling 3" Memory Foam Mattress Topper, Caifornia King - White
Average customer rating
4
(3,348 Reviews)
Rating breakdown 3,348 reviews
5 Stars
1,846
4 Stars
537
3 Stars
353
2 Stars
221
1 Star
391
75%of customers recommend this product.
(
2,505 out of
3,348)
Customer Reviews for Tempur-Pedic - TEMPUR-Adapt + Cooling 3" Memory Foam Mattress Topper, Caifornia King - White
Posted by: Back Doctor
from USA
Verified Purchase:Yes
[This review was collected as part of a promotion.] As a spine surgeon who gives advice to my patients on types of bedding to use to minimize low back pain, I purchased this product to add some softness to our stiff mattress. Further, as someone who doesn't sift through all of the fine print (I don't have time), I was led astray by the 90 day guarantee (with no disclaimer) showcased on the main landing page of the Tempurpedic website. Ultimately, the cooling topper is too soft, and caused my back to ache. Furthermore, as someone who sleeps hot, it did not do anything to mitigate (lessen) the heat. After 3-4 weeks I decided. that enough was enough and decided to ask for a return. Unfortunately, the phonelines were down for a week. Both my wife and I left messages. Finally we got a message a week and a half later stating that no return would be honored because the product was too "personal", and I was directed to the fine print on their returns policy page. I then decided to call to plead my case (again indicating that I was led astray by the advertisement on the first page that has no specifiers). After initial resistance I was directed to the escalation department and after about 2-3 hours of commitment to this effort at this point, I was told a manager named John would call me back. It's been about 2 weeks and despite a follow-up call to the escalation department I have heard from nobody. Terrible product, terrible customer service, misleading website. As a spine care provider, I highly recommend that you avoid this product and company. They used to be the standard of quality in bedding but clearly that priority has changed.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: Stardust Dreamer
from Vero Beach, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] I was really hating my mattress and feeling so much more comfortable in hotels or airb&bs so after researching, I ordered my TempurPedic topper. What a dreamy improvement!
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Posted by: Mauricio
from Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] It made us suede all night and we bought the cooling topper. We have to remove it in the first night and very disappointed that we can't return it
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: kat
from Phoenix
Verified Purchase:Yes
[This review was collected as part of a promotion.] We've had many mattress toppers and this one has been the best so far (and the most expensive). The cooling topper definitely cools me down a degree or two and I've had fewer sweaty nights. It feels like I'm floating in bed. Chronic hip pain lessened. My only complaint is that the cover only unzips halfway. After washing, it is a struggle to put it back on the insert.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Posted by: just a hottie
from danbury nh
Verified Purchase:Yes
[This review was collected as part of a promotion.] this is very comfortable but I didn't find it to be cooling
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Posted by: Earl Bolden
from Va
Verified Purchase:Yes
[This review was collected as part of a promotion.] The mattress topper is fine however I am disappointed in the so called cooling aspect of your topper. I should have purchased the normal topper and saved myself some money. The cooling topper does not work.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Customer Rating
3
Good quality, too soft.
on August 21, 2023
Posted by: Dave B.
from Kaysville, UT
We bought a mattress that was too thin/soft so I bought this topper to try and firm things up nicely. I tried it for a few weeks and ended up putting it under the mattress. It is too soft. I feel claustrophobic on it. And the protector is comes with is too silky smooth. The sheets over top of it move too easily and it feels like they are stuck to me when I move. It makes me feel sweaty. Anyways, it's good quality, and putting it under the mattress still seems to help with the original issue. Just wish it was more firm.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: M&M
from Ohio
Verified Purchase:Yes
[This review was collected as part of a promotion.] We cannot believe the comfort this Tempur-Pedic mattress topper has given us. My back thanks me each evening I crawl into bed after a good days work.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com