It's really great. We can sleep without having to be constantly shifting positions because of aches or numbness. Soft in just the right places, but firm enough too. It's really comfy. It has a bit of a chemical smell at first, but it goes away. Washed the topper cover, didn't dry it. An effort to get back on, but doable. Very satisfied.
The topper seems to help me control my erratic temps at night.I upgraded my 12 year old Tempur-Pedic into almost a new mattress.I have purchased two of these wonderful toppers and if I had three beds, I would have purchased 3.
The topper isn't as soft as I would like. I have fibromyalgia and I have 3 Tempurpedic mattresses. I put the topper on one of them hoping to make it softer but it did not work as planned.
The cheaper one I threw out for this one made more of a difference. And there's not a point to having the cooling topper because you need to cover it with so many other things you don't feel it anyways. Also the biggest pain in the you know what. Every time I get out of bed every layer of sheet slides off the cooling topper. Everything.
I give it a 3 because I find it isn't cooling as described. I find I'm uncomfortably sweating more days than not and have considered putting it on my spare bed. It is comfortable other than that issue.