[This review was collected as part of a promotion.] We had a pillow top mattress and of course the pillow was not holding up well. We flipped our mattress over to the bottom side and added this pad and WOW what a difference it made! My husband and I sleep so good. My neck pain is gone as well as some back pain. It's firm but gives in all the right places. You won't regret it, so worth the money!
[This review was collected as part of a promotion.] I'm not pleased with the product. I purchased it fully confident in the company's 90 day satisfaction guarantee. Surprise - this is not covered by their guarantee!! DECEPTIVE ADVERTISING!!!!
[This review was collected as part of a promotion.] Zipper on original one was broken and unable to take the cover off without destroying the cooling cover, so they sent me a new one. Thats good customer service.
For the price of the product, I expected more. It was supposed to be an upgrade from a cheap egg crate topper that I used for more than 10 years, and I regret this purchase. First, the topper is very dense. It does a job, but the density may not be for everyone. Second, it's really hard to get into its cover. We don't wash the topper cover as often as the sheets, but still an extra struggle. Third, we stored the topper for a short time by loosely folding it over in a spare room. It ended up breaking completely apart in three places from (what I guess) is the composition of the product. The topper was shipped rolled up, so I didn't even think about it. Customer service did send me a link that shows that folding the topper is not recommended, but BE WARNED it is fatal to the product. There is no warning, but only a recommendation. It will be rendered totally useless if you even loosely fold it. Store it flat! Just a very disappointed customer all around. Price does not equal value, and I feel a little silly thinking I was getting something of good value.
[This review was collected as part of a promotion.] We are very pleased with our matress topper. It makes our firm bed a little softer without sacrificing support. It moderates temperatures well.
[This review was collected as part of a promotion.] My husband and I both have joint pain issues and this helps so much with pain issues when sleeping!