Customer reviews from tempurpedic.com
Tempur-Pedic - TEMPUR-Adapt 3" Memory Foam Mattress Topper, Caifornia King - White
Average customer rating
4.3
(6,794 Reviews)
Rating breakdown 6,794 reviews
5 Stars
4,724
4 Stars
779
3 Stars
432
2 Stars
322
1 Star
537
83%of customers recommend this product.
(
5,573 out of
6,720)
Customer Reviews for Tempur-Pedic - TEMPUR-Adapt 3" Memory Foam Mattress Topper, Caifornia King - White
Customer Rating
1
Hard, damaged, no returns
on April 5, 2019
Posted by: Sad sleeper :(
from Columbia MD
I never leave bad reviews, but this whole process has been a nightmare. Their customer service team has been very kind, though. The first topper came torn up and hard as a rock! I don't know how it ever left the factory... I called and was issued an exchange. It arrived quickly, which was great. Upon getting the exchange they said someone would call to pick up the damaged one. Two months later and it's sitting in my bedroom taking up all of the floor space. The new one has yet to soften up so my shoulders and hips are in pain every morning. I have to pay an additional $150 to have it picked up when the first topper is still sitting in my room! Beware THEY DO NOT HAVE FREE RETURNS! you must pay $150 and go through hoops to have one picked up. Please make sure you want a very very firm topper before purchasing.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Customer Rating
5
Save yourself now and buy this
on April 1, 2019
Posted by: Happiest of Sleepers
from Port St Lucie, FL
If you're reading this you likely suffer from back/neck/hip/overall body pain like I do. Unfortunately I am not in a position financially to buy a bed so the topper was seriously the next best thing. I bought a new spring mattress recently and actually developed new knots as a result, I convinced myself to continue sleeping on it and "break it in" for 2 months before finally giving in and buying this topper. I SHOULD HAVE BOUGHT IT SOONER. The first night was pure heaven. It did make me a big warmer at night so we turned the air down a little, but it is seriously like sleeping on a complete Tempur-Pedic mattress and I dread the thought of having to sleep on any other mattress now or get out of bed! My back and hip pain are gone in the morning and it has significantly helped with my neck pain (clencher/grinder and just overall anxiety tense sleeper).
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Customer Rating
3
Comfort
on March 26, 2019
Posted by: Confused Sleeper
from Lyles TN
My wife loves the mattress topper. However, I am not fond of it. I have back problems and should have gotten the split king topper instead of the full size one piece king topper.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Customer Rating
1
Very Disappointed
on March 21, 2019
Posted by: Unhappy Sleeper
from Dallas, TX
I purchased this topper to replace a 4" tempurpedic mattress topper I had for 15 years. I wanted to upgrade as I needed softer relief for aching back & hip joints. I ordered the 3" tempur topper & at first I liked it because it had a softer feel for hip problem. Then I began to notice how difficult it was for me to get out of bed. The topper foam softens after sleeping on it, it's like getting out of a bowl of jello. I also noticed when I use a heating pad, the foam collapses even more. This newer foam can't compare to the 15 year 4" tempur topper which is denser foam. Unfortunately after two months, my hip & back problems got worse. I contacted Retailer where I purchased & explained situation. They wouldn't help me, said 30 day return policy. I am now using my old tempur topper which provides support. It might be suitable for someone who does not have back or hip problems. I'm disappointed for losing the money & because I really tried to like it.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Customer Rating
2
so disappointed
on March 15, 2019
Posted by: not a happy sleeper
from Iowa
I read the reviews and was eagerly awaiting delivery not only of the topper but the pillow too. I set it up as instructed. First night I tossed and turned and awoke with a headache and neck hurting but hey first night in a new bed right. Second night I was up at 2:30 in the morning pushing the thing off my bed and throwing the pillow off after it. I had such a headache from the pillow and could not get comfortable on the mattress. I have had buyer's remorse before but this purchase was really disappointing. I also received the slippers in this deal and even they are not comfortable. So sad since everything seems very well made and the delivery was fast. Totally regret the purchase.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Customer Rating
1
Not at all happy!
on March 14, 2019
Posted by: Unhappy Sleeper
from South Carolina
We have a California King and we ordered the Cal King topper. It is entirely too long and not wide enough. The edges curl up in our face when we lay on it. It now resides UNDER our mattress. I have emailed Tempur-Pedic twice with no response. Your information states that only mattresses can be returned, which is absurd, however, since we are stuck with this worthless, heavy monster and I suppose we learned a valuable lesson...
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Customer Rating
5
No more lower back pain!
on March 8, 2019
Posted by: 100% satisfied
from greater Minnesota
I wanted a new mattress, but couldn't fit that in my budget right now. This topper fit my needs perfectly! It is incredibly comfortable and has provided just enough hip / lower back support to eliminate the pain I used to wake up with in the morning. Thank-you for making such a wonderful product!
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Customer Rating
2
Smell is Not Acceptable After Airing It Out For Over 60 days
on March 7, 2019
Posted by: Formerly A Happy Customer
from New York, NY
I had purchased 2 tempur-pedic twin sized toppers in 2013. Both of these have been great. Bought a full-sized mattress, and it hasn't as comfortable as the model in the store. I tried one of my twin sized toppers on it and it was terrific. So there was no need to return the mattress- just use a topper. So, based on my happiness with the 2013 purchase, I purchased a full-sized topper from tempur-pedic in late December, 2018. Well, since 2013, it appears that tempur-pedic has changed the formula and this new topper has a smell that will not go away. Also, it is not quite as comfortable as the 2013 topper, but still would be fine if not for the smell. I don't recall any smell on the twin sized toppers from 2013. The full sized mattress is also some kind of foam or gel and that had a smell, but that disappeared after being aired out for 2 days. Now I can put my nose right up to the mattress, and no smell. In contrast, I have been airing out the new topper ever since late December, and there is still a lingering smell that I can detect once my nose gets close to it. And after sleeping on the new topper for 2 days, when I took off the top sheet and the mattress cover, I could smell that the odor had built up under the bedding. I am afraid the smell is indicative of cancer causing chemicals in the topper and I very highly doubt I will use this topper again. If tempur-pedic will take it back, I will do that. If they won't take it back, I will air it out for another month, but if it still smells after that, I will just put it in the trash. For now, it is back to the twin-sized topper from 2013 on a full-sized bed. Comfortable sleep, even if I don't use the entire bed.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com