Customer reviews from broilkingbbq.com
Onward Manufacturing - Onward - 68490
Average customer rating
4
(94 Reviews)
Rating breakdown 94 reviews
5 Stars
56
4 Stars
12
3 Stars
8
2 Stars
6
1 Star
12
44%of customers recommend this product.
(
11 out of
25)
Customer Reviews for Onward Manufacturing - Onward - 68490
Customer Rating
4
Fits like a glove.
on November 29, 2019
Posted by: DJ111111
from Brighton, Ontario, Canada
[This review was collected as part of a promotion.] Got this as a gift and am very pleased with it. Fits well.
Written by a customer while visiting broilkingbbq.com
Customer Rating
3
Not sure.
on March 7, 2020
Posted by: TKO898
from St. Catharines, ON
I bought this cover three days ago before reading the reviews. After having read all the reviews, both positive and negative, I am hesitant to open the box. I love my Baron 420 and want to protect it so that it will last a long while. But if the cover is not water proof or the handle break off it doesn't give me a sense of security. Should I return it or would you guarantee it?
Your comments
Response from broilkingbbq.comBy Customer Support, March 11, 2020
Thank you for your question. All Broil King Premium covers come with a triple stitch seam, all weather backing, heavy duty handles on each end, breathable openings on either end, and lock clips to ensure a secure fit. They are water resistant, but not waterproof. Our covers are not designed to sit under heavy rainfall for extended periods of time, or to sit under a snowbank. The Broil King Premium covers come backed with a guarantee of five years, so should customers experience any defects within that time period, they can certainly work with our customer support team! Just ensure to keep a copy of your receipt handy, as a proof of purchase is always necessary for warranty claims. If you have any other questions or concerns, please don’t hesitate to reach out to our customer support team at 1-800-265-2150 or email us at info@omcbbq.com
Written by a customer while visiting broilkingbbq.com
Customer Rating
3
Good Heavy Duty Cover But Inferior Handles
on April 30, 2020
Posted by: rsmendzi
from Ottawa, Ontario CANADA
However I spent quite a bit of money on the cover from my grill retailer to ensure it was protected. When I went out to take the cover off the right handle popped off in my hand. After reading the reviews, I guess there are several others experiencing the same problem Our Canadian winters are harsh but for the money I expected this cover to hold up when used in freezing temperatures. The heavy rubber handles were actually an attractive feature of this cover, especially when there is a bit of light snow on the cover.
Written by a customer while visiting broilkingbbq.com
Customer Rating
1
Poor Quality
on May 20, 2020
Posted by: TRaj
from New Lenox, IL
Like others I am very disappointed in this cover. The handles on mine ripped off very quickly which was disappointing. One year warranty or not, handles should not be ripping off. A design so simple shouldn't be having warranty issues whatsoever.
Written by a customer while visiting broilkingbbq.com
Customer Rating
1
Handle Ripped
on May 28, 2021
Posted by: cdrhb
from Ontario
1 year old BBQ Premium cover handle separated from cover. Judging by reviews on this site its a common issue.
Written by a customer while visiting broilkingbbq.com
Customer Rating
5
Heavy-duty quality! Love the side handles.
on July 9, 2015
Posted by: tw231982
from Chicago, IL, United States
When I opened up the package, even my son who is 12 years old mentioned how nice the cover looks. Made out of heavy duty cloth, and when I opened up the package, even my son who is 12 years old mentioned how nice the cover looks. Made out of heavy duty cloth, I like how it stays on the grill nice and tight even in the Chicago winds!
I would recommend this to a friend!
Written by a customer while visiting broilkingbbq.com
Customer Rating
5
Comments
on April 6, 2016
Posted by: to bill
from Iowa, United States
Just bought, but don't believe that there are any manufacturers guarantee's?
Fits great and looks durable. Like the handle's and the side vent's.
Too early to rate.
Fits great and looks durable. Like the handle's and the side vent's.
Too early to rate.
Written by a customer while visiting broilkingbbq.com
Customer Rating
1
Defective product?
on September 20, 2016
Posted by: Irritated
from Bend, OR
I got talked into this "premium" cover for the better quality. The material seems great, but one of the handles came off after 7 months. I saw previous reviews stating this same defect.
No, I would not recommend this to a friend.
Response from broilkingbbq.comBy Customer Service, September 27, 2016
Hello,
Thank you for taking the time to write a response. We are sorry to hear that you are having issues with your cover. Please check your inbox for an email from us.
Thank you,
Customer Support
Thank you for taking the time to write a response. We are sorry to hear that you are having issues with your cover. Please check your inbox for an email from us.
Thank you,
Customer Support
Written by a customer while visiting broilkingbbq.com