Nice Fridge but working with Danby to correct faulty thermostat
on July 6, 2024
Posted by: Dan WY
from Western Wyoming
Verified Purchase:Yes
The fridge arrived with a small dent on the rear right bottom of the fridge. When running, the thermostat appears to be defective. The temperature of the fridge varies from 42 to 38 degrees maximum no matter how the thermostat is set. That is too high for perishable food. Danby is currently working with me to have it fixed.
No, I would not recommend this to a friend.
Response from danby.comBy Earl, customer service, December 19, 2024
Hi Dan,
Thank you for sharing your experience. I’m sorry to hear about the issues with the temperature regulation and the dent. Temperature fluctuations can sometimes occur due to various factors like improper placement or air circulation. We appreciate your patience as our consumer service team assists you. If you have any further concerns or need assistance, please reach out to them at consumerservice@danby.com.
I am very pleased with the amount of storage this model has and the perfect way it fits in my space. This is my second Danby product. I also own a freezer. My experience with the freezer lead me to purchase this compact refrigerator.
Size is perfect for kitchen refrigerator overfill or when our main fridge needs repair. Like that it doesn't have a freezer which takes up fridge room. Only had for one day but so far so good!
Seems like a good fridge, could use more slots for adjusting shelf height. Could use 2nd half shelf so if you don't want to use 1/2 shelf against compressor bump you can use both as a full shelf.
The unit arrived with no visible damage to the carton or packing material, but with a major dent on a top corner, bent metal parts on the bottom and the door fell off as we removed the carton because of a bent hinge. This is the sort of low quality manufacturing we expected of Chinese goods in the 1990’s, but we do not expect it in the 2020’s. Otherwise the unit appears functional, but we have not started it yet, allowing time for the refrigerant and compressor to settle after shipping.
No, I would not recommend this to a friend.
Response from danby.comBy Earl, customer service, January 3, 2025
Hi Bubba,
Thank you for sharing your experience. I’m truly sorry to hear about the condition in which your Danby Compact Refrigerator arrived. It's possible for dents and bends to occur during transit, despite careful packaging. We appreciate your patience while waiting to start the unit.
Please reach out to our consumer service team at consumerservice@danby.com for further assistance. We’re here to help you resolve any concerns you may have.