Customer reviews from danby.com
Danby - 2 lb Countertop Ice Maker - Stainless Steel
Average customer rating
4.1
(24 Reviews)
Rating breakdown 24 reviews
5 Stars
12
4 Stars
5
3 Stars
5
2 Stars
1
1 Star
1
81%of customers recommend this product.
(
13 out of
16)
Customer Reviews for Danby - 2 lb Countertop Ice Maker - Stainless Steel
Customer Rating
5
on June 21, 2024
Posted by: FRESENIUS
from VIRGINIA
WE HAVE NOT USED IT YET BUT ARE VERY EXCITED TO USE THIS NEW PRODUCT.
Written by a customer while visiting danby.com
Customer Rating
2
Leading Ice Maker
on January 31, 2024
Posted by: Mark0306
So far was good. Now leaking and counters were soaked including papers. Couldn't figure out where it was leaking from until I investigated. About 3 months of usage.
No, I would not recommend this to a friend.
Response from danby.comBy Earl, customer service, January 3, 2025
Hi Mark0306,
Thank you for sharing your experience. I’m sorry to hear about your ice maker leaking, as we understand how inconvenient that can be. This issue could be due to several factors, like a misaligned water line or residual ice buildup. We recommend checking to ensure everything is set up properly.
For further assistance and more detailed troubleshooting, please reach out to our consumer service team at consumerservice@danby.com.
Regards,
Earl
Thank you for sharing your experience. I’m sorry to hear about your ice maker leaking, as we understand how inconvenient that can be. This issue could be due to several factors, like a misaligned water line or residual ice buildup. We recommend checking to ensure everything is set up properly.
For further assistance and more detailed troubleshooting, please reach out to our consumer service team at consumerservice@danby.com.
Regards,
Earl
Written by a customer while visiting danby.com
Customer Rating
3
Worked great for two months
on December 7, 2023
Posted by: Office icemaker
from Sedgwick, KS
We've had this icemaker for two months. It is not making ice now. I've followed the troubleshooting steps and it is still not producing ice. I will keep trying - hoping I don't have to replace it.
No, I would not recommend this to a friend.
Response from danby.comBy Earl, customer service, December 15, 2023
Hello Valued Customer,
We're sorry to hear about the issue with your icemaker. Sometimes, minor adjustments can help. Try cleaning the unit and ensuring the water supply is uninterrupted. If the problem persists, our team is here to assist you. Please reach out to consumerservice@danby.com, and we'll ensure your icemaker is back to its efficient self.
Regards,
Earl
We're sorry to hear about the issue with your icemaker. Sometimes, minor adjustments can help. Try cleaning the unit and ensuring the water supply is uninterrupted. If the problem persists, our team is here to assist you. Please reach out to consumerservice@danby.com, and we'll ensure your icemaker is back to its efficient self.
Regards,
Earl
Written by a customer while visiting danby.com
Customer Rating
4
Ice maker
on June 11, 2023
Posted by: Ice man
The unit is wonderful, works like charm and tge best part, no cube is defective
Response from danby.comBy Earl , Customer Service, September 5, 2023
Dear Ice Man,
Thank you for choosing Danby! We're thrilled to hear that your Countertop Ice Maker is working like a charm, and the absence of defective cubes is a great bonus. Your satisfaction means a lot to us. Welcome to the Danby family of products, and we hope you'll continue to enjoy perfect ice for a long time!
Best Regards,
Earl
Thank you for choosing Danby! We're thrilled to hear that your Countertop Ice Maker is working like a charm, and the absence of defective cubes is a great bonus. Your satisfaction means a lot to us. Welcome to the Danby family of products, and we hope you'll continue to enjoy perfect ice for a long time!
Best Regards,
Earl
Written by a customer while visiting danby.com
Customer Rating
4
So far - so good
on June 6, 2023
Posted by: Nonya
from Colorado
Just purchased & prepped, now making ice cubes. Although it's not as fast as I'd prefer, it does a good job. Seems I can go 3-4 cycles before neededing to empty the basket & get ice cubes into freezer. Sure does a lot more than the one here previously.
I would recommend this to a friend!
Response from danby.comBy Earl , Customer Service, September 5, 2023
Hi Nonya,
Thank you for choosing Danby! We're delighted to hear that your Countertop Ice Maker is performing well, even if it's not as fast as you'd prefer. It's great to know it exceeds the capabilities of your previous unit. Welcome to the Danby family of products, and we hope you'll continue to enjoy the convenience of ice at home for years to come!
Best Regards,
Earl
Thank you for choosing Danby! We're delighted to hear that your Countertop Ice Maker is performing well, even if it's not as fast as you'd prefer. It's great to know it exceeds the capabilities of your previous unit. Welcome to the Danby family of products, and we hope you'll continue to enjoy the convenience of ice at home for years to come!
Best Regards,
Earl
Written by a customer while visiting danby.com
Customer Rating
3
Error Code/Not working
on May 11, 2022
Posted by: jg5000
from Brighton, MI
The bucket full indicator and add water indicator keeps lighting up and no ice is being made. Used to work good
Response from danby.comBy Earl , Customer Service, May 12, 2022
Hello,
We sincerely apologize for the inconvenience this has caused you. Please place the ice maker in a warmer place
where the ambient temperature is higher than 5°C. Lastly, please give your unit a hard reboot. Unplug it and plug it back in after 15-20 minutes. This allows the unit to go back to factory settings. If you still encounter the same issue after performing the hard reboot, don't hesitate to contact our consumer support team at consumerservice@danby.com or fill in your information at https://www.danby.com/support/ for appropriate assistance.
Regards,
Earl
We sincerely apologize for the inconvenience this has caused you. Please place the ice maker in a warmer place
where the ambient temperature is higher than 5°C. Lastly, please give your unit a hard reboot. Unplug it and plug it back in after 15-20 minutes. This allows the unit to go back to factory settings. If you still encounter the same issue after performing the hard reboot, don't hesitate to contact our consumer support team at consumerservice@danby.com or fill in your information at https://www.danby.com/support/ for appropriate assistance.
Regards,
Earl
Written by a customer while visiting danby.com
Customer Rating
1
No Ice
on February 19, 2022
Posted by: debkruse
from Brandon SD
I just received my new ice maker, filled it with water, but the water is not moving into the back chamber to make the ice. After a minute, then the No Water light comes on, but the front container where you pour in the water is up to the fill line. Is it defective, or am i missing something?
No, I would not recommend this to a friend.
Response from danby.comBy Earl, Customer Service, February 22, 2022
Hi Debkruse,
We sincerely apologize for the inconvenience this has caused. If your ice maker isn't producing ice at all or is producing crescents or cubes that are smaller than usual, it's typically indicative of a clog somewhere along the supply line. Another possible cause is the heat output is blocked or the water temperature/ambient temperature is too high. Clean any dust off the air inlet and outlet. Lastly, please give your unit a hard reboot. Unplug it and plug it back in after 15-20 minutes. This allows the unit to go back to factory settings. If the listed steps have been taken and the problem persists do not hesitate to get in touch with our customer service department at consumerservice@danby.com or by filling out your contact information at https://www.danby.com/support/ for appropriate assistance.
Sincerely, Earl
We sincerely apologize for the inconvenience this has caused. If your ice maker isn't producing ice at all or is producing crescents or cubes that are smaller than usual, it's typically indicative of a clog somewhere along the supply line. Another possible cause is the heat output is blocked or the water temperature/ambient temperature is too high. Clean any dust off the air inlet and outlet. Lastly, please give your unit a hard reboot. Unplug it and plug it back in after 15-20 minutes. This allows the unit to go back to factory settings. If the listed steps have been taken and the problem persists do not hesitate to get in touch with our customer service department at consumerservice@danby.com or by filling out your contact information at https://www.danby.com/support/ for appropriate assistance.
Sincerely, Earl
Written by a customer while visiting danby.com
Posted by: Rob G
Verified Purchase:Yes
This product works well and is easy to use. Would work well for RV trailers.
I would recommend this to a friend!
Response from danby.comBy Customer Service, January 14, 2021
Hi Rob,
Thank you for taking the time to leave us a 5-star rating. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Regards,
Earl
Thank you for taking the time to leave us a 5-star rating. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Regards,
Earl
Written by a customer while visiting danby.com