Customer Reviews for Sylvania - H11 XtraVision - High Performance Halogen Headlight Bulb, High Beam, Low Beam and Fog Replacement Bulb (Contains 2
Customer Rating
1
OUT for 2nd time
on December 4, 2023
Posted by: mc
from peculiar mo
I have had to replace headlights for the 2nd time in a year. The bulbs should last long. Especially for the price.
No, I would not recommend this to a friend.
Response from Sylvania AutomotiveBy osramsylvaniapwr, osramsylvaniapwr, February 21, 2026
We apologize for the inconvenience, as we know this is frustrating. Our warranty is for 12 months guarantee. Our customer service team will be in touch shortly. Please always feel free to call us at 1-800-729-3777 and we would be more than happy to assist you.
I would give a zero rating if I could. The replacement bulbs do not fit the socket in the Honda Pilot 2013. There are small ridges on the plastic exterior of the bulb casing which do not match the socket. The bulb will not fit in the socket as a result of the small ridges. Also there is a metallic strip between the two pins in the light that prevents the bulb from fitting into the socket. I spent a while yesterday trying to install the bulb in my car. What a waste of time and money.
No, I would not recommend this to a friend.
Response from Sylvania AutomotiveBy osramsylvaniapwr, osramsylvaniapwr, February 21, 2026
We apologize for the inconvenience, as we know this is frustrating. Our customer service team will be investigating this. Please always feel free to call us at 1-800-729-3777 and we would be more than happy to assist you.
Everything I could find says this fits a 2009 Honda pilot. It does not. The holes for the pins don't match up, the new bulb has tabs on the base the old one doesn't have and the diameter of the base isn't the same. I can't take them back for a refund because I had to destroy the packaging to get them out so I'm out the money and still don't have a driver's side headlight.
No, I would not recommend this to a friend.
Response from Sylvania AutomotiveBy osramsylvaniapwr, osramsylvaniapwr, February 21, 2026
I'm sorry for the inconvenience. Our bulbs are warrantied for 12 months from the date of purchase. We can either process a refund or we can send a replacement set. Whichever is best for you, we are here for you. Please always feel free to call us at 1-800-729-3777 and we would be more than happy to assist you.
I've had my Cadillac CTS for 3 years now and I've had to change the light bulbs both low beam and high beam at least 10 times if not more. I thought maybe there was a short in my car or the people that were putting them in we're touching them or something I never figured that the light bulb just might suck. But come to find out they do. I mean they say there's a 12-month warranty but I'm assuming they're going to want the receipt from when I bought it but who keeps that receipt? I know I don't. So needless to say I'm buying another light to put in my car. And this really sucks! Next time I'm going to find a different brand of bulb and see if that works. I'm tired of changing the bulb every couple months.
No, I would not recommend this to a friend.
Response from Sylvania AutomotiveBy osramsylvaniapwr, osramsylvaniapwr, February 21, 2026
We apologize for the inconvenience, as we know this is frustrating. Our warranty is for 12 months guarantee. Our customer service team will be in touch shortly. Please always feel free to call us at 1-800-729-3777 and we would be more than happy to assist you
One of them burned out 2 and a half months after installed. Imagine my surprise when the cop pulled me over and told me... 2 weeks later, last night, the other one burned out. I had to miss an entire night of work because of it. So Sylvania not only robbed me of what I paid for the bulbs but it robbed me of a whole night of work too. And no, I never touched the bulbs when I installed them.
No, I would not recommend this to a friend.
Response from Sylvania AutomotiveBy osramsylvaniapwr, osramsylvaniapwr, February 21, 2026
We apologize for the inconvenience, as we know this is frustrating. Our warranty is for 12 months guarantee. Our customer service team will be in touch shortly. Please always feel free to call us at 1-800-729-3777 and we would be more than happy to assist you.