Customer reviews from sharkninja.com
Shark - Refurbished Excellent - Certified Renewed FlexStyle Air Styling & Drying System - Ulta Lilac
Average customer rating
4.5
(1,357 Reviews)
Rating breakdown 1,357 reviews
5 Stars
990
4 Stars
187
3 Stars
81
2 Stars
46
1 Star
53
83%of customers recommend this product.
(
471 out of
570)
Customer Reviews for Shark - Refurbished Excellent - Certified Renewed FlexStyle Air Styling & Drying System - Ulta Lilac
Customer Rating
5
on January 31, 2026
Posted by: Anonymous
Gender:Female
I bought mine 15 months ago and have loved it! However, it did suddenly stop working, but when I called support, Aaliyah was super helpful and made the process so easy! She registered my product for me to find out it was still covered under the manufacturer 2 year warranty. She has a new one on its way to me! Thank you so much Shark Support Team!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Best hair dryer I’ve ever had
on January 31, 2026
Posted by: cameronm125_595
Best hair dryer I’ve ever had. All the attachments work great. My hair is super thick and frizzy and the curling attachments keep my hair curled for days.
Written by a customer while visiting influenster.com
Customer Rating
1
Broken after a few years
on January 30, 2026
Posted by: Vvtae
Gender:Female
Received this as a Christmas gift a 2-3 of years ago and it repeatedly turns off when I try to use the heat function. It only works when it is on the cold setting now. Followed the basic care instructions for any hairstyling tool and did my best to not fold the cord too much but pretty frustrating overall.
Response from sharkninja.comBy SharkNinja, January 31, 2026
Hi Vvtae,
Thank you for taking the time to share your feedback.
We’re really sorry to hear about the issue you’re experiencing with the heat function, especially since this was a gift and you’ve taken care to follow the recommended usage and care instructions. We understand how frustrating it can be when the tool only works on the cold setting, and this certainly isn’t the experience we want for our customers.
We appreciate you bringing this to our attention, and we’ll be sure to pass your feedback along to our product team. In the meantime, we recommend trying our troubleshooting guide, which walks through steps that may help resolve the issue:
https://support.sharkninja.com/article/HD400-Series-Shark-FlexStyle-Air-Styling-Drying-System-Troubleshooting-Guide
If the issue continues, the guide will also direct you to our customer service team, who will be happy to assist you further.
Kind regards,
Shark Beauty
Thank you for taking the time to share your feedback.
We’re really sorry to hear about the issue you’re experiencing with the heat function, especially since this was a gift and you’ve taken care to follow the recommended usage and care instructions. We understand how frustrating it can be when the tool only works on the cold setting, and this certainly isn’t the experience we want for our customers.
We appreciate you bringing this to our attention, and we’ll be sure to pass your feedback along to our product team. In the meantime, we recommend trying our troubleshooting guide, which walks through steps that may help resolve the issue:
https://support.sharkninja.com/article/HD400-Series-Shark-FlexStyle-Air-Styling-Drying-System-Troubleshooting-Guide
If the issue continues, the guide will also direct you to our customer service team, who will be happy to assist you further.
Kind regards,
Shark Beauty
Written by a customer while visiting sharkninja.com
Customer Rating
5
Gives insane volume and curls that actually last—1
on January 28, 2026
Posted by: lizschulerr_9036
I absolutely love the Shark FlexStyle and definitely think it’s worth it. It gives incredible volume and creates soft, bouncy curls that actually last all day, which is rare for my hair. I was really impressed with how smooth and polished my hair looked after styling, without feeling dry or damaged. I love how versatile it is—being able to switch attachments makes it easy to create different looks with one tool. It is a little loud, but honestly not bad at all and totally expected for how powerful it is. Overall, the performance, ease of use, and long-lasting results make this a great investment and a staple in my hair routine.
Written by a customer while visiting influenster.com
Customer Rating
3
Great directions, works well just heavy & loud
on January 28, 2026
Posted by: stephaniem2100_4981
I purchased this prior to buying the Dyson and wanted to love it. It was easy to use, great directions, and worked well. However, it was heavy and loud. It was harder to use due to the heavier weight and louder therefore I returned it and purchased the Dyson.
Response from influenster.comBy SharkNinja, January 28, 2026
Hi Stephanie,
Thank you for taking the time to share your review.
We’re truly sorry to hear that the Shark FlexStyle felt too heavy and loud, leading you to return it. We understand how disappointing that can be especially since you found it easy to use, appreciated the clear instructions, and felt it performed well overall. Wanting to love a product and having it fall short of expectations is understandably frustrating. Please know that your feedback is extremely valuable to us, and we will be sure to share your experience with the appropriate teams internally as we continue to improve our products.
If there’s anything further we can do to support you or if you’d like to share additional feedback, we’d love to hear from you. You’re always welcome to reach out to our Customer Care team at https://support.sharkninja.com/contact-us.
Kind regards,
Shark Beauty NA.
Thank you for taking the time to share your review.
We’re truly sorry to hear that the Shark FlexStyle felt too heavy and loud, leading you to return it. We understand how disappointing that can be especially since you found it easy to use, appreciated the clear instructions, and felt it performed well overall. Wanting to love a product and having it fall short of expectations is understandably frustrating. Please know that your feedback is extremely valuable to us, and we will be sure to share your experience with the appropriate teams internally as we continue to improve our products.
If there’s anything further we can do to support you or if you’d like to share additional feedback, we’d love to hear from you. You’re always welcome to reach out to our Customer Care team at https://support.sharkninja.com/contact-us.
Kind regards,
Shark Beauty NA.
Written by a customer while visiting influenster.com
Customer Rating
5
Easy to use and great results!
on January 28, 2026
Posted by: alexandriaa58_3056
I’ve had this tool for a few years now and I’m still as in love with it as I was when I first got it! All the different functions allow for different styles - depending on what you’re going for. I always end up with a simple blow out that lasts for days!
Written by a customer while visiting influenster.com
Customer Rating
5
Wavy hair must have
on January 27, 2026
Posted by: victorias1098_3539
Being able to take my thick wavy hair to controlled sleek and voluminous in about 20 minutes! I also love being able to do a quick refresh on curls or my bangs on natural days with the curl attachment! The temp adjustments and cool setting prevent a ton of damage… always a plus!
Written by a customer while visiting influenster.com
Customer Rating
3
LOUD. Okay.
on January 27, 2026
Posted by: f0xs1s_379
as a hair dryer its great. as a straightener, its great, leaves the hair so smooth. as a flex styler and curler... not good. its also SO LOUD. SO LOUD. I feel like I need earplugs to use it.
Response from influenster.comBy SharkNinja, January 28, 2026
Hi there,
We’re genuinely unhappy to hear that your Shark FlexStyle feels loud to the point where it’s uncomfortable to use. That’s certainly not the experience we want for you. While we’re glad to hear that it performs well as a hair dryer and straightener, leaving your hair smooth, we understand how disappointing it is when the styling and curling functions don’t meet your expectations. Your frustration is completely understandable, and we sincerely appreciate you being so candid with your feedback. Please know that we will absolutely share your experience with our internal teams, as insights like yours help us continue to improve our products.
In the meantime, we recommend reviewing our self-help troubleshooting guide below, which may help address the issues you’re experiencing at https://support.sharkninja.com/article/HD400-Series-Shark-FlexStyle-Air-Styling-Drying-System-Troubleshooting-Guide.
If the issue persists after trying the suggested steps, please follow the instructions at the end of the guide to connect with our support team. We’ll be more than happy to assist you further and help find the best solution.
Kind regards,
Shark Beauty NA.
We’re genuinely unhappy to hear that your Shark FlexStyle feels loud to the point where it’s uncomfortable to use. That’s certainly not the experience we want for you. While we’re glad to hear that it performs well as a hair dryer and straightener, leaving your hair smooth, we understand how disappointing it is when the styling and curling functions don’t meet your expectations. Your frustration is completely understandable, and we sincerely appreciate you being so candid with your feedback. Please know that we will absolutely share your experience with our internal teams, as insights like yours help us continue to improve our products.
In the meantime, we recommend reviewing our self-help troubleshooting guide below, which may help address the issues you’re experiencing at https://support.sharkninja.com/article/HD400-Series-Shark-FlexStyle-Air-Styling-Drying-System-Troubleshooting-Guide.
If the issue persists after trying the suggested steps, please follow the instructions at the end of the guide to connect with our support team. We’ll be more than happy to assist you further and help find the best solution.
Kind regards,
Shark Beauty NA.
Written by a customer while visiting influenster.com