Customer reviews from sharkninja.com
Shark - Refurbished Excellent - Certified Renewed FlexStyle Air Styling & Drying System - Pearl Pink
Average customer rating
4.5
(1,325 Reviews)
Rating breakdown 1,325 reviews
5 Stars
962
4 Stars
185
3 Stars
79
2 Stars
46
1 Star
53
83%of customers recommend this product.
(
470 out of
569)
Customer Reviews for Shark - Refurbished Excellent - Certified Renewed FlexStyle Air Styling & Drying System - Pearl Pink
Customer Rating
1
THE WORST PURCHASE !!
on February 9, 2026
Posted by: Anonymous
from Orlando, Fl
Gender:Female
The hairdryer is terrible; it has destroyed my hair to the point that I had to buy one from the drugstore and stop using this one. I don't know what kind of technology this hairdryer uses, but it seems specifically designed to damage hair. I absolutely do not recommend using the brush attachment; it burns your ends immediately. I've used hairdryers my whole life, and this is the first time I've had such a bad experience. I had to cut my hair because after the damage caused by this hairdryer, nothing worked to repair it. I'm truly disappointed.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, February 10, 2026
Hello Ninoska,
Thank you for taking the time to leave a review.
We're deeply sorry to hear about the difficulties you’ve had with your hair and with our hairdryer. What you described is absolutely not the experience we want for any of our customers, and we can only imagine how disappointing and frustrating this must have been. Your feedback is incredibly important, and we take concerns like this very seriously. Please reach out to our support team here: https://support.sharkninja.com/contact-us. We are always ready to assist and ensure your experience is a positive one.
Kind Regards,
Shark Clean
Thank you for taking the time to leave a review.
We're deeply sorry to hear about the difficulties you’ve had with your hair and with our hairdryer. What you described is absolutely not the experience we want for any of our customers, and we can only imagine how disappointing and frustrating this must have been. Your feedback is incredibly important, and we take concerns like this very seriously. Please reach out to our support team here: https://support.sharkninja.com/contact-us. We are always ready to assist and ensure your experience is a positive one.
Kind Regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
1
on March 3, 2026
Posted by: 3747?’
Gender:Female
[This review was collected as part of a promotion.] It don’t last I do my hair curly with it after 5 min it go strait so sad I was exited
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 3, 2026
Hi there,
Thank you for taking the time to leave your feedback.
We’re very sorry to hear that your curls aren’t holding. We know how disappointing that can be, especially when you were excited to style your hair. Please press the link below for tips that can help your curls hold their shape and style for longer:
https://support.sharkninja.com/en-CA/article/HD400-Series-Shark-FlexStyle-Tips-for-Curl-longevity-ca
If you need any further assistance, please feel free to contact us at https://support.sharkninja.com/en-CA/contact-us
Kind regards,
Shark Beauty
Thank you for taking the time to leave your feedback.
We’re very sorry to hear that your curls aren’t holding. We know how disappointing that can be, especially when you were excited to style your hair. Please press the link below for tips that can help your curls hold their shape and style for longer:
https://support.sharkninja.com/en-CA/article/HD400-Series-Shark-FlexStyle-Tips-for-Curl-longevity-ca
If you need any further assistance, please feel free to contact us at https://support.sharkninja.com/en-CA/contact-us
Kind regards,
Shark Beauty
Written by a customer while visiting sharkninja.com
Customer Rating
2
Not for me
on March 5, 2026
Posted by: Casey29
from Washington DC
Gender:Female
It’s okay, but really not worth the money imo. I decided to keep it for the dryer function, but the attachments are a disappointment. The round brush tangles in my hair every time I use it. I have other round brush dryers, and I have never had this issue before. I also have difficulty getting my hair to wrap around the curling barrels. If you have a lot of hair, it will take you forever to curl it this way. Also, anytime I use any of the attachments, it makes my hair incredibly frizzy, which it is not normally, whether I blow dry or air dry it. I have watched their videos and other ones on YouTube, but nothing seems to help with these issues. It’s a nice concept, but I don’t think it has been executed in the best way yet.
Response from sharkninja.comBy SharkNinja, March 5, 2026
Hi Casey,
Thank you for taking the time to share this feedback with us. We’re really sorry to hear about the trouble you’ve been having with the attachments on your Shark FlexStyle, especially the round brush tangling and the issues with curling and frizz. We understand how frustrating this can be when you’re trying to get the results you expect.
For more details on how to use each attachment, please click the link below. These tips can definitely help improve your styling experience.
https://support.sharkninja.com/en-CA/article/HD400-Series-Shark-FlexStyle-How-to-Use-Each-Attachment-ca
If you’re still having issues afterward, feel free to click the contact link so our customer support team can take a closer look and assist you further.
https://support.sharkninja.com/contact-us
Kind regards,
Shark Clean
Thank you for taking the time to share this feedback with us. We’re really sorry to hear about the trouble you’ve been having with the attachments on your Shark FlexStyle, especially the round brush tangling and the issues with curling and frizz. We understand how frustrating this can be when you’re trying to get the results you expect.
For more details on how to use each attachment, please click the link below. These tips can definitely help improve your styling experience.
https://support.sharkninja.com/en-CA/article/HD400-Series-Shark-FlexStyle-How-to-Use-Each-Attachment-ca
If you’re still having issues afterward, feel free to click the contact link so our customer support team can take a closer look and assist you further.
https://support.sharkninja.com/contact-us
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
1
Just don’t buy it
on April 22, 2026
Posted by: Frustratedmom
from Salem, OR
Gender:Female
Turns off during use starting in the first week. Sometimes I can run it 10 minutes. Other times it won’t turn on at all. Waste of money and support is terrible to work with. Go spend your money at Dyson!
Response from sharkninja.comBy SharkNinja, April 22, 2026
Hi there,
Thank you for taking the time to leave a review.
We’re really sad to hear about the issues you’ve experienced with your product shutting off during use so early on. We understand how frustrating and disappointing this can be, and our team is here to help. Please know that your concerns are currently being reviewed and handled by our email support team, who are working to address this matter. Your feedback will be shared with our teams internally.
Kind regards,
Shark Beauty
Thank you for taking the time to leave a review.
We’re really sad to hear about the issues you’ve experienced with your product shutting off during use so early on. We understand how frustrating and disappointing this can be, and our team is here to help. Please know that your concerns are currently being reviewed and handled by our email support team, who are working to address this matter. Your feedback will be shared with our teams internally.
Kind regards,
Shark Beauty
Written by a customer while visiting sharkninja.com
Customer Rating
1
on April 24, 2026
Posted by: Hgill44
Gender:Female
Honestly the worst hair dryer. I bought it bc of the diffuser park for my curly hair and it worked very well for a while until it decided to just stop working halfway through my hair . Now I can’t even dry my hair for 5 minutes before it shuts off. My mom read you have to clean the filter or whatever so we did that and it helped at first but now it shuts off with the filter already cleaned so just a warning don’t waste your money. I had to go back to my original hair dryer but at least it still works after all while and it was definitely cheaper than the shark.
Response from sharkninja.comBy SharkNinja, April 30, 2026
Hi there,
Thank you for taking the time to leave a review.
Your experience hasn’t reflected the high standard of service we aim to provide, and we want to make things right. We understand how upsetting this must be, especially when you chose this hair dryer specifically for curly hair and found that it stopped working reliably after such a short time. That’s certainly not the experience we want for our customers, and we appreciate you sharing this feedback. We’d genuinely like the opportunity to take a closer look at this with you and see how we can help. Please use the support link below, where you’ll find clear instructions to help you troubleshoot the issue. Our team is ready to assist you throughout the process.
https://support.sharkninja.com/article/HD400-Series-Shark-FlexStyle-Air-Styling-Drying-System-Troubleshooting-Guide?redirect=false
Kind regards,
Shark Beauty
Thank you for taking the time to leave a review.
Your experience hasn’t reflected the high standard of service we aim to provide, and we want to make things right. We understand how upsetting this must be, especially when you chose this hair dryer specifically for curly hair and found that it stopped working reliably after such a short time. That’s certainly not the experience we want for our customers, and we appreciate you sharing this feedback. We’d genuinely like the opportunity to take a closer look at this with you and see how we can help. Please use the support link below, where you’ll find clear instructions to help you troubleshoot the issue. Our team is ready to assist you throughout the process.
https://support.sharkninja.com/article/HD400-Series-Shark-FlexStyle-Air-Styling-Drying-System-Troubleshooting-Guide?redirect=false
Kind regards,
Shark Beauty
Written by a customer while visiting sharkninja.com
Customer Rating
5
Curls better than an iron w/o the heat? Um Yes PLZ
on September 5, 2023
Posted by: NurseLaura
from Blythewood, SC
Gender:Female
[This review was collected as part of a promotion.] Let me start by saying, my hair is an absolute catastrophe. It would make young teens weep and serve as a grim warning to all though who feel that their hair can withstand impenetrably against all products and heat. I got this Shark Flexstyle as a last hurrah to impossibly style my brittle, ridiculously damaged thin hair. I knew full well that it was an impossible mission, but with just the small glimmer of hope that came from hearing it curled with far less damage from heat, I had to try.
It was actually my very first date with my now hubby that I destroyed my hair with a curling iron. I used a rather high-end iron that, in my nervous insecurities, I had redone my hairstyle 3 times before my date and, in doing so had caused such irreparable damage that my hair continued falling out for a week afterward... it's never been the same. My husband and I laugh about it now, but the hit I took on my self-esteem was so hard, it’s embarrassing to admit. Since then, I’ve not been able to touch an iron to it without causing even more damage.
--->Enter the Shark Flexstyle. My thin, HEAVILY damaged hair is exactly what you WOULDN’T intend a styler to be able to do anything with. My split ends have split ends. If I got to a hair stylist, they gasp and ask if they can give me a pixie cut. I pulled out the shark and scanned the QR code to get the style video. I'm the one whose first inclination is to wrap their hair completely incorrectly on these, so the instant QR codes for the individual style videos are gold. I wrapped, twisted it off, and.... “no way!” Yes, I actually had a perfect, bouncy curl for the first time in years. My thin, horror-show hair actually had style. I mean, EEEK! It took about 3 days for me to be able to quickly wrap my hair correctly (hey, I DID say I was bad at this stuff.) The videos made it really easy though, and switching from right to left sides is really no slower than using a reversible iron... AND zero damage! Wow, if only this came out a few years ago, I wouldn’t have burnt my hair off.
I truly didn’t believe this Shark would be as hugely game-changing as it is: by itself its an incredible volume-blasting airline/travel-friendly hair dryer and with the attachments, it brings the bouncy full-bodied curls that both stay in AND are gentle to us healthy-lock-impaired girls. I’ll never use another curling iron, and only regret this wasn’t made years ago. Don’t make my mistake – the snowballing damage of curling irons can’t be undone. This Flexstyle gives even better curls in the same amount of time with more versatility. AND, I know I’m a dork but when it's converted to curling attachment, it completely looks like a lightsaber. What else could you really want?
--->Enter the Shark Flexstyle. My thin, HEAVILY damaged hair is exactly what you WOULDN’T intend a styler to be able to do anything with. My split ends have split ends. If I got to a hair stylist, they gasp and ask if they can give me a pixie cut. I pulled out the shark and scanned the QR code to get the style video. I'm the one whose first inclination is to wrap their hair completely incorrectly on these, so the instant QR codes for the individual style videos are gold. I wrapped, twisted it off, and.... “no way!” Yes, I actually had a perfect, bouncy curl for the first time in years. My thin, horror-show hair actually had style. I mean, EEEK! It took about 3 days for me to be able to quickly wrap my hair correctly (hey, I DID say I was bad at this stuff.) The videos made it really easy though, and switching from right to left sides is really no slower than using a reversible iron... AND zero damage! Wow, if only this came out a few years ago, I wouldn’t have burnt my hair off.
I truly didn’t believe this Shark would be as hugely game-changing as it is: by itself its an incredible volume-blasting airline/travel-friendly hair dryer and with the attachments, it brings the bouncy full-bodied curls that both stay in AND are gentle to us healthy-lock-impaired girls. I’ll never use another curling iron, and only regret this wasn’t made years ago. Don’t make my mistake – the snowballing damage of curling irons can’t be undone. This Flexstyle gives even better curls in the same amount of time with more versatility. AND, I know I’m a dork but when it's converted to curling attachment, it completely looks like a lightsaber. What else could you really want?
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
on October 17, 2022
Posted by: elmi23
from Rio Grande City Tx
Gender:Female
I bought this styler thinking it would replace my other hair tools but it has not been what I thought my curls go away after 20 minutes and the blowout that I want does not stay even with special products .I have also tried no products when styling thinking is the product but no difference plus my hair ends up frizzy.Not worth the money.
No, I would not recommend this to a friend.
Response from sharkninja.comBy Sharkninja, November 7, 2022
Thank you for taking the time to leave your review on the Shark Flexstyle. We are sorry to learn of your disppointment with the end results you are receiving.
We would like to invite you to check out our videos for different Styling tips by going to https://www.sharkclean.com/shark-beauty/styling-tips-flex-style
If you have any questions or concerns, our Product Specialists would be happy to assist you. They can be reached at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
We would like to invite you to check out our videos for different Styling tips by going to https://www.sharkclean.com/shark-beauty/styling-tips-flex-style
If you have any questions or concerns, our Product Specialists would be happy to assist you. They can be reached at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Amazing hair dryer and even better styler!
on July 30, 2023
Posted by: JessB
from Ft Lauderdale
Gender:Female
[This review was collected as part of a promotion.] Wow! What a game changer this hair dryer is. Where to begin? When used in the traditional method, it dries my hair super fast. The best part is that it doesn’t even feel that hot so I know how great it is at protecting my hair. The styling brush attachments are great, I love how the paddle brush is flat on one side so it’s easy to twist my hair around the brush as the heated air flows throughout the brush. But for me, the stars of the show are the auto-wrap curlers! So these beauties gently suction the hair around the barrel and continues to wrap the hair as you bring the barrel closer to your head. Truly magical! I also love the cool shot button to cool the curl before sliding the barrel out of the curl. So fast! So easy! I even use it to freshen up my waves on dry hair - works great! Truly an amazing and versatile dryer! Also I love how the cord rotates at the base of wand so the cord moves freely with the movements of the wand. A little feature that in my opinion makes a big difference. So many other great features that make this so versatile - variable air flow and temperatures, and the attachments are so easy to attach and remove. Cancel your salon appointments and get this dryer!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com