Customer reviews from sharkninja.com
Shark - Refurbished Excellent - Certified Renewed FlexStyle Air Styling & Drying System - Pearl Pink
Average customer rating
4.5
(1,325 Reviews)
Rating breakdown 1,325 reviews
5 Stars
962
4 Stars
185
3 Stars
79
2 Stars
46
1 Star
53
83%of customers recommend this product.
(
470 out of
569)
Customer Reviews for Shark - Refurbished Excellent - Certified Renewed FlexStyle Air Styling & Drying System - Pearl Pink
Customer Rating
1
Buyer beware
on April 14, 2025
Posted by: Acl92663
Gender:Female
Worked well until it didn’t. Aside from a minor design flaw which allows hair to get caught between the attachment and body, it was overall working fine. Now it turns off within 60-90 seconds with a flashing red light. Infuriating to spend this much on an item and have it last less than a year before it stopped working.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, April 14, 2025
Hello,
Thank you for taking the time to leave a review. We're so sorry to hear that you’re having trouble with your vacuum. Please reach out to our team by phone at 1-855-522-0912, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review. We're so sorry to hear that you’re having trouble with your vacuum. Please reach out to our team by phone at 1-855-522-0912, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
2
Attachments don’t stay attached.
on May 21, 2025
Posted by: Rachel
from Raleigh North Carolina
Gender:Female
I was gifted this tool a little while ago and was happy with it until recently. My favorite attachment is the brush like one and it does NOT stay attached. I spend more time reattaching it then I do actually doing my hair. It is very very inconvenient as it falls off with every section of hair I do. I lock it in place and everything and doesn’t stay.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, May 23, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having attachment trouble with the accessories for your Shark . Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having attachment trouble with the accessories for your Shark . Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
1
Not worth it.
on September 2, 2025
Posted by: Alicia
from Massachusetts
Gender:Female
I’ve had it less than 2 years and rarely use it. Lint trap needs to be cleaned every five minute of use or else it shuts off even when there is no lint. Now the heat is completely gone. Blows no hot hair. For a product this expensive should have lasted way longer.
Response from sharkninja.comBy SharkNinja, September 2, 2025
Hi Alicia, Thank you so much for taking the time to leave a review. We’re truly sorry to hear that your Shark FlexStyle isn’t heating properly and that lint is getting trapped quickly. We understand how frustrating this must be and want to help make things right. Please refer to our self-help troubleshooting guide here: https://support.sharkclean.com/hc/en-us/articles/9943603324700-HD400-Series-Shark-FlexStyle-Air-Styling-Drying-System-Troubleshooting-Guide If the steps in the guide don’t resolve the issue, you’ll find instructions at the end on how to proceed further. Kind regards, Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Shark flex style
on September 17, 2025
Posted by: Lira
I love my new shark change my life completely. I dry my hair so fast style my hair so beautifully and I would recommend to buy the shark flex style
Written by a customer while visiting sharkninja.com
Customer Rating
2
New Brush Requires
on January 8, 2026
Posted by: Cfelt
Gender:Female
Hi - I love the hair dryer and accessories, but the round brush and oval brush are far too rough to be able to do a blow out. Compared to the Dyson, it does a much worse blow out because the bristles are much harder and latch onto your hair harder. I’d keep purchasing if you make a softer bristle round brush like the Dyson one.
I would recommend this to a friend!
Response from sharkninja.comBy SharkNinja, January 8, 2026
Hi there,
Thank you for taking the time to leave a review.
We’re unhappy to hear that the bristles on the round and oval brush feel too rough and tend to latch onto your hair. Thank you for bringing this to our attention as your feedback is important to us, and we’re committed to improving our products. We’ll make sure to share your comment with the relevant teams internally.
In the meantime, we recommend checking out our self-help guide for tips and best practices:
https://support.sharkninja.com/article/HD400-Series-Shark-FlexStyle-How-to-Use-Each-Attachment#ovalbrush
Kind regards,
Shark Beauty NA.
Thank you for taking the time to leave a review.
We’re unhappy to hear that the bristles on the round and oval brush feel too rough and tend to latch onto your hair. Thank you for bringing this to our attention as your feedback is important to us, and we’re committed to improving our products. We’ll make sure to share your comment with the relevant teams internally.
In the meantime, we recommend checking out our self-help guide for tips and best practices:
https://support.sharkninja.com/article/HD400-Series-Shark-FlexStyle-How-to-Use-Each-Attachment#ovalbrush
Kind regards,
Shark Beauty NA.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Stops working after 2 years, get the Dyson
on January 24, 2026
Posted by: Vane9762
from NM
Gender:Female
DO NOT BUY YOU WILL WASTE YOUR MONEY, mine stopped working only after 2 years, it turns off every 2 seconds and you have to wait a while for it to turn back on. Just buy the Dyson, you will end up spending more money if you buy one of these just to end up buying another one once it stops working.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, January 27, 2026
Hi there,
Thank you for taking the time to share your experience. Dealing with a unit that shuts off every few seconds, especially after only two years of use, can be incredibly frustrating, and we recognize how disappointing that must feel given the investment you made. To help you troubleshoot the issue you’re experiencing, we’d recommend referring to our self‑help guide here:
https://support.sharkninja.com/article/HD400-Series-Shark-FlexStyle-Air-Styling-Drying-System-Troubleshooting-Guide?redirect=false
If the steps in the guide do not resolve the problem, please follow the directions provided at the end of the guide so we can further assist you.
Kind Regards,
Shark Clean US.
Thank you for taking the time to share your experience. Dealing with a unit that shuts off every few seconds, especially after only two years of use, can be incredibly frustrating, and we recognize how disappointing that must feel given the investment you made. To help you troubleshoot the issue you’re experiencing, we’d recommend referring to our self‑help guide here:
https://support.sharkninja.com/article/HD400-Series-Shark-FlexStyle-Air-Styling-Drying-System-Troubleshooting-Guide?redirect=false
If the steps in the guide do not resolve the problem, please follow the directions provided at the end of the guide so we can further assist you.
Kind Regards,
Shark Clean US.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Broken after a few years
on January 30, 2026
Posted by: Vvtae
Gender:Female
Received this as a Christmas gift a 2-3 of years ago and it repeatedly turns off when I try to use the heat function. It only works when it is on the cold setting now. Followed the basic care instructions for any hairstyling tool and did my best to not fold the cord too much but pretty frustrating overall.
Response from sharkninja.comBy SharkNinja, January 31, 2026
Hi Vvtae,
Thank you for taking the time to share your feedback.
We’re really sorry to hear about the issue you’re experiencing with the heat function, especially since this was a gift and you’ve taken care to follow the recommended usage and care instructions. We understand how frustrating it can be when the tool only works on the cold setting, and this certainly isn’t the experience we want for our customers.
We appreciate you bringing this to our attention, and we’ll be sure to pass your feedback along to our product team. In the meantime, we recommend trying our troubleshooting guide, which walks through steps that may help resolve the issue:
https://support.sharkninja.com/article/HD400-Series-Shark-FlexStyle-Air-Styling-Drying-System-Troubleshooting-Guide
If the issue continues, the guide will also direct you to our customer service team, who will be happy to assist you further.
Kind regards,
Shark Beauty
Thank you for taking the time to share your feedback.
We’re really sorry to hear about the issue you’re experiencing with the heat function, especially since this was a gift and you’ve taken care to follow the recommended usage and care instructions. We understand how frustrating it can be when the tool only works on the cold setting, and this certainly isn’t the experience we want for our customers.
We appreciate you bringing this to our attention, and we’ll be sure to pass your feedback along to our product team. In the meantime, we recommend trying our troubleshooting guide, which walks through steps that may help resolve the issue:
https://support.sharkninja.com/article/HD400-Series-Shark-FlexStyle-Air-Styling-Drying-System-Troubleshooting-Guide
If the issue continues, the guide will also direct you to our customer service team, who will be happy to assist you further.
Kind regards,
Shark Beauty
Written by a customer while visiting sharkninja.com
Customer Rating
5
on January 31, 2026
Posted by: Anonymous
Gender:Female
I bought mine 15 months ago and have loved it! However, it did suddenly stop working, but when I called support, Aaliyah was super helpful and made the process so easy! She registered my product for me to find out it was still covered under the manufacturer 2 year warranty. She has a new one on its way to me! Thank you so much Shark Support Team!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com