Customer reviews from sharkninja.com
Shark - Refurbished Excellent - R-EX200 CarpetXpert Deep Cleaner for Carpet, Rugs & Upholstery with StainStriker - Blue
Average customer rating
4.3
(288 Reviews)
Rating breakdown 288 reviews
5 Stars
207
4 Stars
29
3 Stars
16
2 Stars
7
1 Star
29
83%of customers recommend this product.
(
131 out of
158)
Customer Reviews for Shark - Refurbished Excellent - R-EX200 CarpetXpert Deep Cleaner for Carpet, Rugs & Upholstery with StainStriker - Blue
Customer Rating
1
Spits out dirty water
on December 2, 2025
Posted by: Annoyed123
from Michigan Michigan
Gender:Female
I would give zero stars if I could. I have had four different replacements sent out. I started out with the model below this one. Most recent replacement was this model. And it had the same issue the second time I used it and It is yet again, spitting dirty water out of the motor exhaust vents. I would like to add I only use shark products in it, dump it when it is full(which is very often) I take very good care of my things and I use them correctly according to the manual. Despite this, though, I have had terrible luck with this carpet shampooer. Thankfully, they do have a great warranty but at this point, it’s been a hassle. I have had many shark products and I love them all. This is the first one that I would not recommend and I would never purchase it again.
Response from sharkninja.comBy SharkNinja, December 6, 2025
Hello,
Thank you for taking the time to leave a review.
We’re sorry to hear you’ve experienced issues with your CarpetXpert and needed multiple replacements. This is not the standard we strive for, and it’s certainly not the experience we want for our customers. We will absolutely share your feedback with the relevant teams internally for review. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-855-427-5127.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We’re sorry to hear you’ve experienced issues with your CarpetXpert and needed multiple replacements. This is not the standard we strive for, and it’s certainly not the experience we want for our customers. We will absolutely share your feedback with the relevant teams internally for review. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-855-427-5127.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
1
Missing ground prong
on November 30, 2025
Posted by: Amber 310
from Torrance, Ca
Gender:Female
I was excited to use this was o clean my couch today. I got it all set up to use went to plug it in and discovered the grounding prong is missing from the electrical plug.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, December 10, 2025
Hi Amber 310,
Thank you for taking the time to leave a review.
We’re deeply unhappy that your CarpetXpert is missing the grounded prong. This definitely isn’t the kind of experience we want you to have. We kindly invite you to reach out to our team via phone at 1-855-427-5127, so we can further assist. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We’re deeply unhappy that your CarpetXpert is missing the grounded prong. This definitely isn’t the kind of experience we want you to have. We kindly invite you to reach out to our team via phone at 1-855-427-5127, so we can further assist. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
2
Don't waste your money
on November 21, 2025
Posted by: Jmart
from Wareham MA
Gender:Female
This is by far the worst carpet cleaner we have owned. It is a pain to operate because if you want it to stop spraying cleaning fluid you have to switch it to "quick dry" mode on the body of the cleaner. The capacity of the dirty water reservoir is so small and there is no heat. I also feel that on high pile carpet it does not extract enough of the water. After cleaning and using the quick dry mode I was still able to get a lot of liquid out of the carpet using the hand tools. I am extremely underwhelmed and wish I had stuck with our previous brand.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, November 24, 2025
Hello there,
Thank you for taking the time to leave a review.
We’re truly sorry to hear that the carpet cleaner didn’t meet your expectations and caused frustration. The concerns you mentioned, including spray control, water tank size, lack of heat, and water extraction, are important, and we appreciate you bringing them to our attention. We’d love the chance to make this right. Please reach out to our support team at 1-855-427-5127. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Shark Clean
Thank you for taking the time to leave a review.
We’re truly sorry to hear that the carpet cleaner didn’t meet your expectations and caused frustration. The concerns you mentioned, including spray control, water tank size, lack of heat, and water extraction, are important, and we appreciate you bringing them to our attention. We’d love the chance to make this right. Please reach out to our support team at 1-855-427-5127. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
2
Limited Parts Available
on November 20, 2025
Posted by: b93ld
from Tampa FL
Gender:Male
Not many parts available for this machine from Shark. Must not be very well supported.
Response from sharkninja.comBy SharkNinja, November 20, 2025
Hello there,
Thank you for taking the time to leave a review.
Your concerns have been noted, and we’re sorry to hear you’ve had trouble finding parts for your machine. We understand how important support and accessibility are for our customers. We strive to learn from our customers to create products that cater to your preferences. We’ll definitely share this with our product development team for review.
Kind Regards,
Shark Clean
Thank you for taking the time to leave a review.
Your concerns have been noted, and we’re sorry to hear you’ve had trouble finding parts for your machine. We understand how important support and accessibility are for our customers. We strive to learn from our customers to create products that cater to your preferences. We’ll definitely share this with our product development team for review.
Kind Regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Easy to move, Picks debris right up.
on November 20, 2025
Posted by: ShelbyP
from Hinesville Ga
Gender:Female
After using multiple carpet cleaners I think I finally found the ONE.
This cleaner is easy to move, and bring up the stairs behind me.
I have a family of 6 so our stairs are a high traffic area.
5th time using this machine and hasn’t let me down yet!
This cleaner is easy to move, and bring up the stairs behind me.
I have a family of 6 so our stairs are a high traffic area.
5th time using this machine and hasn’t let me down yet!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Started out great after 6 months it fizzled out.
on November 20, 2025
Posted by: Cyn370
from Nebraska
Gender:Female
I have had Shark Carpetxpert with stain striker for a 1yr and a half. At first use it was great then it went downhill after that. Six months after owning it, the Oxy Multiplier no longer distributes anything out , absolutely nothing comes out , the amount I put in the blue bottle is the same amount I pour back in the bottle. The cleaner itself doesn't suck up much water which leaves the carpet slopping wet. I have to put my foot and apply a little pressure to get it to suck anything out. Yesterday I went to use the carpet cleaner and not only is the carpet soaking wet in spots but the carpet doesn't look any cleaner than before. My carpet is less than 4yrs old! Im usually pro shark products but this one so poor that My feelings about shark products is starting to diminish.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, November 20, 2025
Hello there,
Thank you for taking the time for leaving a review.
We’re disappointed to hear about the issues you’ve had with your CarpetXpert—that’s definitely not the performance we aim to deliver. We understand how frustrating it must be when a product you rely on doesn’t meet expectations over time. The good news is your unit may still be covered under our warranty, and we’d love the chance to make this right.
We kindly invite you to reach out to our team via phone at 1-855-427-5127 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Shark Clean
Thank you for taking the time for leaving a review.
We’re disappointed to hear about the issues you’ve had with your CarpetXpert—that’s definitely not the performance we aim to deliver. We understand how frustrating it must be when a product you rely on doesn’t meet expectations over time. The good news is your unit may still be covered under our warranty, and we’d love the chance to make this right.
We kindly invite you to reach out to our team via phone at 1-855-427-5127 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
1
Waste of money
on November 19, 2025
Posted by: Sahm2016
from Minnesota
Gender:Female
I bought this in June and it broke already. Two uses in it started shooting water out the side of it but it stopped doing it after being turned off and on so I thought it would be ok. Turns out not. Such a disappointment, especially considering how much I paid for it.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, November 19, 2025
Hello,
Thank you for taking the time to leave a review.
We understand this has caused a lot of frustration, and we're here to help. It sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.
Our team is available:
📞 Monday–Friday: 9 a.m. – 9 p.m. ET
📞 Saturday: 9 a.m. – 6 p.m. ET
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We understand this has caused a lot of frustration, and we're here to help. It sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.
Our team is available:
📞 Monday–Friday: 9 a.m. – 9 p.m. ET
📞 Saturday: 9 a.m. – 6 p.m. ET
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
1
Warranty issues and product issues
on November 14, 2025
Posted by: Big BJ
It’s been broken for a while it just leaks all of the tank water out on the floor if you let it set. I paid for extended warranty but the website gives you the run around and no direct link to file a claim.
Response from sharkninja.comBy SharkNinja, November 17, 2025
Hello there,
Thank you for taking the time to leave a review.
We’re sorry to hear about the leaking issue and the difficulty filing a claim through the extended warranty. That’s definitely not the experience we want for our customers. We kindly invite you to reach out to our team via phone at 1-855-427-5127 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Shark Clean
Thank you for taking the time to leave a review.
We’re sorry to hear about the leaking issue and the difficulty filing a claim through the extended warranty. That’s definitely not the experience we want for our customers. We kindly invite you to reach out to our team via phone at 1-855-427-5127 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Shark Clean
Written by a customer while visiting sharkninja.com