Customer reviews from sharkninja.com
Shark - Refurbished Excellent - R-EX200 CarpetXpert Deep Cleaner for Carpet, Rugs & Upholstery with StainStriker - Blue
Average customer rating
4.3
(288 Reviews)
Rating breakdown 288 reviews
5 Stars
207
4 Stars
29
3 Stars
16
2 Stars
7
1 Star
29
83%of customers recommend this product.
(
131 out of
158)
Customer Reviews for Shark - Refurbished Excellent - R-EX200 CarpetXpert Deep Cleaner for Carpet, Rugs & Upholstery with StainStriker - Blue
Customer Rating
1
Not a great product
on April 5, 2026
Posted by: SG-Man
The first one was replaced due to the vents on the sides spraying out the nasty water from the tank. The 2nd one is having the same issues. It looks like they placed some covers behind the vents to prevent the spray out, but it's not working. Just got through having to wipe down the sides our sectional due to the spray from the vents. Gross and very unsanitary. I am going to return this 2nd one and move on to something else.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, April 7, 2026
Hi there,
Thank you for taking the time to share this feedback with us. We’re truly sorry to hear about the issue you experienced with your Shark CarpetXpert, especially the water spraying from the side vents. We understand how frustrating and upsetting that must be, particularly after already receiving a replacement and dealing with unsanitary cleanup.
We can see that you recently reached out to our team and that this situation has been resolved. If you have any additional questions or concerns, please feel free to reach out to us through the link below and we’ll be happy to assist further.
https://support.sharkninja.com/contact-us
Kind regards,
Shark Home
Thank you for taking the time to share this feedback with us. We’re truly sorry to hear about the issue you experienced with your Shark CarpetXpert, especially the water spraying from the side vents. We understand how frustrating and upsetting that must be, particularly after already receiving a replacement and dealing with unsanitary cleanup.
We can see that you recently reached out to our team and that this situation has been resolved. If you have any additional questions or concerns, please feel free to reach out to us through the link below and we’ll be happy to assist further.
https://support.sharkninja.com/contact-us
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
5
on March 25, 2026
Posted by: britgal
Gender:Female
This small be very effective cleans all carpets and rug extremely well.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Carpet cleaner
on March 10, 2026
Posted by: Shark 2
Used it for the first time today and it worked great. Upstairs carpet never looked so good.
Written by a customer while visiting sharkninja.com
Customer Rating
3
Good cleaner
on February 19, 2026
Posted by: Teaston
Gender:Male
Have the Shark Carpet expert hair pro. Have only had it a couple months and it has started leaking dirty water from the bottom. Not sure what the issue is. Otherwise cleans very well.
Response from sharkninja.comBy SharkNinja, February 20, 2026
Hi there,
Thank you for taking the time to leave a review.
We’re really upset to hear that your CarpetXpert has started leaking dirty water after only a couple of months. That’s certainly not something you should be experiencing, and we understand how concerning and inconvenient it can be. We’d love to take a closer look and help you get this resolved as quickly as possible. For more information on how to contact us, please click on the link below.
https://support.sharkninja.com/contact-us
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We’re really upset to hear that your CarpetXpert has started leaking dirty water after only a couple of months. That’s certainly not something you should be experiencing, and we understand how concerning and inconvenient it can be. We’d love to take a closer look and help you get this resolved as quickly as possible. For more information on how to contact us, please click on the link below.
https://support.sharkninja.com/contact-us
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
1
Disappointment
on February 11, 2026
Posted by: Zachrott
Gender:Male
I bought this 4 hours ago and this is how I found it
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, February 14, 2026
Hello,
Thank you for taking the time to leave a review and letting us know about the condition of your CarpetXpert.
We understand how disappointing it can be to encounter issues with a product you've just purchased, and we want to do everything we can to assist you. From the images you've provided, it seems there may be a chance your CarpetXpert isn’t new. We would like to help you get this resolved. Could you please give our team a call at 1-855-427-5127? We’ll work together to confirm where your Shark was purchased and find a solution.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review and letting us know about the condition of your CarpetXpert.
We understand how disappointing it can be to encounter issues with a product you've just purchased, and we want to do everything we can to assist you. From the images you've provided, it seems there may be a chance your CarpetXpert isn’t new. We would like to help you get this resolved. Could you please give our team a call at 1-855-427-5127? We’ll work together to confirm where your Shark was purchased and find a solution.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
4
Great attachments and sleek design
on January 30, 2026
Posted by: Twybd2
from Sheffield lake, Ohio
Gender:Female
I like the design of the machine. The one thing that I don't care for is that you can only use shark cleaner solutions and that the machine does not have a trigger button in the handle to spray the water and solution on the carpet. It automatically comes out. I like that you can remove the brush and clean it. Over all it's a good machine and it's not huge it's sleek and smaller than most of them on the market. Love that it has multiple attachments as well.
Written by a customer while visiting sharkninja.com
Customer Rating
4
Amazing cleaner!!
on January 14, 2026
Posted by: NVRCLMD2BNICE
The shark "Pet Xpert" carpet cleaner is Amazing! Better than I could hope for.
It picks up the pet hair which is something I didn't expect. The only problem
I have is a light should be mounted above the see thru window where the water goes up.
As every carpet cleaner I've had has lacked in the past.
This way u can see when u have gotton a majority of the water up.
It picks up the pet hair which is something I didn't expect. The only problem
I have is a light should be mounted above the see thru window where the water goes up.
As every carpet cleaner I've had has lacked in the past.
This way u can see when u have gotton a majority of the water up.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Best carpet/upholstery cleaner ever!
on January 4, 2026
Posted by: OmiMoni
from Kentucky
Gender:Female
I bought this cleaner over a year ago and have used it several times. It made my 13 year old sectional look like new after spills etc from 4 grandchildren!!! Also, it’s easy to clean up after use. Just take it apart , rinse and air dry. No inaccessible nooks and crannies like on other machines. The cleaning solutions are fantastic and leave a fresh clean smell.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com