Customer reviews from sharkninja.com
Shark - Refurbished Excellent - R-EX200 CarpetXpert Deep Cleaner for Carpet, Rugs & Upholstery with StainStriker - Blue
Average customer rating
4.3
(288 Reviews)
Rating breakdown 288 reviews
5 Stars
207
4 Stars
29
3 Stars
16
2 Stars
7
1 Star
29
83%of customers recommend this product.
(
131 out of
158)
Customer Reviews for Shark - Refurbished Excellent - R-EX200 CarpetXpert Deep Cleaner for Carpet, Rugs & Upholstery with StainStriker - Blue
Customer Rating
5
Love this machine!
on August 20, 2026
Posted by: $teph
from Oregon
Gender:Female
I love my shark carpet cleaner! Even when my first one stoped working they sent me a new one through there warranty ! Always shop shark!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Works very well
on August 2, 2026
Posted by: Selling a home
from NH
Gender:Female
Fantastic!!
Bought this to deep clean carpets before selling house. Old carpets with serious wear and stain. This did an amazing job and is so easy to use!
Bought this to deep clean carpets before selling house. Old carpets with serious wear and stain. This did an amazing job and is so easy to use!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Not recommend for the price not spraying
on July 26, 2026
Posted by: Manny4747
from Colorado
Gender:Female
Does not spray had it for about a year but only used maybe 12 times . Way to expensive for not working after such a short amount of time
No, I would not recommend this to a friend.
Response from sharkninja.comBy Ninja Kitchen, SharkNinja, July 29, 2026
Hi Manny,
Thanks for taking time to leave your review.
We're sorry that your Shark CarpetXpert stopped spraying after such limited use, especially when you'd reasonably expect it to continue performing reliably for much longer. Please complete our troubleshooting form via the link below, as this helps us determine what is causing the issues you're experiencing. If you're unsuccessful, you'll be guided to another form to complete. Once submitted, our support team will be in touch to assist further.
https://support.sharkninja.com/article/EX200-Shark-CarpetXpert-Troubleshooting-Guide?redirect=false
Kind Regards,
Shark Home
Thanks for taking time to leave your review.
We're sorry that your Shark CarpetXpert stopped spraying after such limited use, especially when you'd reasonably expect it to continue performing reliably for much longer. Please complete our troubleshooting form via the link below, as this helps us determine what is causing the issues you're experiencing. If you're unsuccessful, you'll be guided to another form to complete. Once submitted, our support team will be in touch to assist further.
https://support.sharkninja.com/article/EX200-Shark-CarpetXpert-Troubleshooting-Guide?redirect=false
Kind Regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
5
No issues
on July 21, 2026
Posted by: Tiffb
Works great so far. No issues at this time. Works better than my previous one.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love it!!!
on May 31, 2026
Posted by: Crzyheelermom
Gender:Female
I've had this carpet shampooer for approximately 2 years now. I absolutely love it. It far exceeds my previous carpet shampooer. I felt inclined to write a review after I used my small handheld unit on some dog vomit and the stain remained. However, when I pulled out my shark it did the job! Always really impressed by how well it works and how easy it is to use!!!! Which is a huge bonus in my eyes.
Written by a customer while visiting sharkninja.com
Customer Rating
1
SKIP THIS ONE
on May 30, 2026
Posted by: EX201
SO COMPLICATED I CAN TURN IT ON WITHOUT REFERRING TO THE MANUEL WHICH I AM HAVING TROUBLE FINDING ON THEIR WEBSITE
Response from sharkninja.comBy SharkNinja, June 1, 2026
Hi there,
Thank you for taking the time to share your feedback.
We’re sorry to hear that you found the product difficult to use and had trouble accessing the manual on our website. We understand how frustrating that can be, especially when you’re trying to get started quickly.
Your feedback regarding ease of use and accessibility of instructions is important to us and will be shared with our team for review. We want your experience to feel as simple and straightforward as possible.
Manual Page:
https://support.sharkninja.com/product/shark-carpetxpert-with-stainstriker/01tHs00000D0UiGIAV?redirect=false
Kind regards,
Shark Clean
Thank you for taking the time to share your feedback.
We’re sorry to hear that you found the product difficult to use and had trouble accessing the manual on our website. We understand how frustrating that can be, especially when you’re trying to get started quickly.
Your feedback regarding ease of use and accessibility of instructions is important to us and will be shared with our team for review. We want your experience to feel as simple and straightforward as possible.
Manual Page:
https://support.sharkninja.com/product/shark-carpetxpert-with-stainstriker/01tHs00000D0UiGIAV?redirect=false
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
3
Mediocre
on May 3, 2026
Posted by: Bear26
from Nashville, TN
We bought the EX205 model of this machine a few years ago and it's mediocre if I'm being honest. One perk is how easy it is to disassemble to clean but results and usage are eh. Looking back I do think we would've been much better off putting the money we spent on this towards a more robust machine with a stream option.
Response from sharkninja.comBy SharkNinja, May 5, 2026
Hi there,
Thank you for taking the time to share your honest feedback with us. We understand how disappointing it is when the Shark CarpetXpert doesn’t deliver the performance you were hoping for, even though it’s easy to clean. We appreciate you sharing your experience, and we’ll be sure to pass this feedback along to our team for review.
Kind regards,
Shark Home
Thank you for taking the time to share your honest feedback with us. We understand how disappointing it is when the Shark CarpetXpert doesn’t deliver the performance you were hoping for, even though it’s easy to clean. We appreciate you sharing your experience, and we’ll be sure to pass this feedback along to our team for review.
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
5
on April 28, 2026
Posted by: Anielka
from California
Gender:Female
Is Una de Las Mejores Compra Que really Salado la Vida main Canto Eat the super super Linda limpia Gracias Gracias
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com