Customer reviews from sharkninja.com
Shark - Refurbished Excellent - R-EX200 CarpetXpert Deep Cleaner for Carpet, Rugs & Upholstery with StainStriker - Blue
Average customer rating
4.3
(288 Reviews)
Rating breakdown 288 reviews
5 Stars
207
4 Stars
29
3 Stars
16
2 Stars
7
1 Star
29
83%of customers recommend this product.
(
131 out of
158)
Customer Reviews for Shark - Refurbished Excellent - R-EX200 CarpetXpert Deep Cleaner for Carpet, Rugs & Upholstery with StainStriker - Blue
Customer Rating
4
Small wider tank.
on April 3, 2024
Posted by: Dennis D
from Cleveland ohio
Gender:Male
Has good suction water tanks little small
Will not be able to do a whole room, but great on spots, if you have a dog
Or another animal, it will take three fill ups to do a whole room
Other than that, I'm satisfied with it.
Will not be able to do a whole room, but great on spots, if you have a dog
Or another animal, it will take three fill ups to do a whole room
Other than that, I'm satisfied with it.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
Good Carpet Cleaner
on April 2, 2024
Posted by: Ruby
A good carpet cleaner. Unfortunately it, and the free steam mop, have some very annoying problems.
When using either one the cord does not stay attached to the unit, the hook to hold it is too wide, so it is flopping
around in the way will using the machine. Also the hose does not stay attached and flops off and around when
trying to clean the carpet. If your an octopus with plenty of extra hands, this is not a problem. Not new technology
to keep the cord and hose secured to the unit. They should include a free roll of duct tape to fix these problems.
Also, a spray cleaner to pretreat dried on dog drool before using the steam mop would be very handy.
When using either one the cord does not stay attached to the unit, the hook to hold it is too wide, so it is flopping
around in the way will using the machine. Also the hose does not stay attached and flops off and around when
trying to clean the carpet. If your an octopus with plenty of extra hands, this is not a problem. Not new technology
to keep the cord and hose secured to the unit. They should include a free roll of duct tape to fix these problems.
Also, a spray cleaner to pretreat dried on dog drool before using the steam mop would be very handy.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
Good except the hose set up
on March 30, 2024
Posted by: CecilyR
from NC
Gender:Female
I love it except the hand tool. There is no where to hook it up out of the way. I hate that. It's always in the way or I have to hold it in my hand while cleaning.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Black water?? No way!! This machine is amazing!!
on March 30, 2024
Posted by: Southernsassy777
from Saint Leonard, MD
Gender:Female
I purchased the CarpetXpert a few months ago. I knew the true test of of it was going to be this area rug in our family room. I clean my carpets regularly- sometimes more often than not with 4 small dogs. This area rug is 20 years old and in excellent condition- just was dirty. Living near the beach is wonderful, but the sand is not. It is a constant battle. I own just about every carpet cleaner out there. Each one does something the other one cannot. This is the first carpet cleaner that actually does everything! From cleaning stairs and upholstery to carpets to area rugs it does it all. My other rug cleaners are heavy and clunky. This shark is rather light and easy to get up and down three flights of stairs. Yesterday, I began my spring cleaning. Of course I was super excited to try this machine out on these area rugs. The machine has some serious suctioning capabilities. To my amazement our area rugs look brand new! I was floored by the color of the dirty water that came out. It was midnight last night when I decided it was time to go to bed. I had just started on this area rug. I could tell it was significantly cleaner. This morning though when the sun shined in through the sliding glass door I was in shock!!! The pictures below will show you why. This machine is top of the line. It was carefully thought out. Each mode on this machine works much better than expected. I no longer have to pay to have these area rugs deep cleaned. Just one visit from our local carpet cleaning company is the equivalent of the cost of this carpet cleaner. It is money well spent!! What are you waiting for?? Go get yours today!!!
Written by a customer while visiting sharkninja.com
Customer Rating
5
So glad I finally bought rhis
on March 24, 2024
Posted by: Becky
from Cincinnati
Gender:Female
First I was very excited to get my carpet cleaner. I have several shark and ninja products and love them all. It was very easy to put together. I did watch the video on how to use because that was easier for me then reading the directions. So simple to add the water and solution. I cleaned two area rugs that didn’t seem to be that dirty but I was wrong. The water was so dark and the machine pulled a lot of pet hair up. On both the carpets I had a few stains that I purposely had left set in so I could see how well the machine would clean them. To my surprise all of them came out without me having to go over them several times. There was only one spot I had to get the stain striker hose out and use on. I had one chair that had greasy spots on it and came right out. Th machine itself was easy to use. Emptying the dirty water was very easy. When I was finished cleaning the brush roll was also very easy to do. Th only complaint I have is I wish the water and solution tank was a little bigger. I highly recommend this product.
Written by a customer while visiting sharkninja.com
Customer Rating
2
Did have some good features.
on March 21, 2024
Posted by: lulutes2004
I'm a Shark vacuum user and will always be. I bought my first 0ff tv, just like how I bought the Carpetpert.
When I used it , it didnt do a very good job at all. I didn't care that it despenced water or cleaning solution every time you move the machine forwar
There was like grease coming up from the side vents of the machine.
When I used it , it didnt do a very good job at all. I didn't care that it despenced water or cleaning solution every time you move the machine forwar
There was like grease coming up from the side vents of the machine.
Response from sharkninja.comBy SharkNinja, March 28, 2024
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your HydroVac. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your HydroVac. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
3
Leaves carpet wet.
on March 21, 2024
Posted by: karalinak
from Enterprise, AL
Gender:Female
A nice carpet cleaner, very easy to use and clean. So many Pros but one Cons--leaves the carpet wet. There is no heating for dry. But because the company promises a good suction it should help to dry fast. Because no one pays attention to how much the machine picks up water from the carpet. I even measure the dirty water and it looks like more than 50% of the water still stays on the carpet. I have used the dry mode for so long and my carpet is still wet. Also, I wish there was a rinsing option with just clean water. Why leave soap on a carpet to dry? (its like to do a laundry without rinsing). Sorry, have to return it.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 28, 2024
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you weren't happy with your CarpetXpert, and returned it. We will absolutely share your feedback with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you weren't happy with your CarpetXpert, and returned it. We will absolutely share your feedback with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
3
Light weight
on March 20, 2024
Posted by: Kimmer
from Minnesota
Gender:Female
I just bought this cleaner and very disappointed that it goes through the bottle of soap very fast and only cleans half my room. The soap us very expensive and hard to find in the store. Very inconvenient when you need more soap and the store doesn't have it. Light weight and nice looking but would not purchase again.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 28, 2024
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your CarpetXpert. We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your CarpetXpert. We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com