Customer reviews from sharkninja.com
Shark - Refurbished Excellent - R-EX200 CarpetXpert Deep Cleaner for Carpet, Rugs & Upholstery with StainStriker - Blue
Average customer rating
4.3
(288 Reviews)
Rating breakdown 288 reviews
5 Stars
207
4 Stars
29
3 Stars
16
2 Stars
7
1 Star
29
83%of customers recommend this product.
(
131 out of
158)
Customer Reviews for Shark - Refurbished Excellent - R-EX200 CarpetXpert Deep Cleaner for Carpet, Rugs & Upholstery with StainStriker - Blue
Customer Rating
5
Love it
on November 13, 2024
Posted by: Pam P
Love this machine. Cleans well, light enough I can navigate it. The pet stain striker definitely makes life easier. I have 2 dogs and stuff just happens.
I want to add that the service from the company was great. My original one stopped spraying after 6 months. Called the company, we did a one way video trouble shoot in real time, that day. We could not 'fix' it. The company didn't miss a beat. Sent a replacement that day.
Great machine, great warranty (5 years) great company support. Doesn't get much better.
This cleans better than the professional cleaning I'd had dome 3 months before I purchased this. Well worth the $.
I want to add that the service from the company was great. My original one stopped spraying after 6 months. Called the company, we did a one way video trouble shoot in real time, that day. We could not 'fix' it. The company didn't miss a beat. Sent a replacement that day.
Great machine, great warranty (5 years) great company support. Doesn't get much better.
This cleans better than the professional cleaning I'd had dome 3 months before I purchased this. Well worth the $.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great product
on November 1, 2024
Posted by: Praveen
from Chicago
Gender:Male
Very good cleaning product and I am a fan of Shark products.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
2
Do Not Buy
on October 22, 2024
Posted by: Lisa
from Pottsville Pennsylvania
Gender:Female
It shoots the dirty water out of the side vents. It does it from the start, not because the water is full. It destroyed my walls. Also, I have every shark vacuum there is, so this was a questionable purchase, but this is nothing like the vacuums. It doesn’t pick up stains either. Not happy
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, November 1, 2024
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your CarpetXpert. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your CarpetXpert. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Exceeded my Expectations
on October 17, 2024
Posted by: Cole0401
from Maryland
Gender:Female
This carpet cleaner has exceeded my expectations. I owned a shark vacuum for over 10 years and it held up so well, I figured why not try a carpet cleaner. I've been in the market for one for a year now. In owning it the past month I have used it throughout my house on carpets, steps, arms of couches, etc. It can cleaned old stains from our dog, newer stains that were same day. I've found it to be easy to clean. The suction is great and dry mode is wonderful if you really need to speed up the drying time. I highly recommend.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Light weight and powerful
on October 14, 2024
Posted by: CLF24
Nice and light weight and powerful suction. I really like to deep cleaning attachments. Works circles around my old carpet cleaner.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Don't waste your money
on October 13, 2024
Posted by: DebF
from Southgate MI
Gender:Female
I bought this a couple of months ago. One thing I noticed was it seemed cheap looking as I was putting it together. Then I noticed that I had to continue filling the water tank yet hardly had to ever empty the dirty water concerning. I would always soak up what I could of my dogs accident then pull my shark up. After a couple of month my carpet started smelling. What appears to happen is carpet was soaked by the water(reason I had to fill so often) but the suction was not enough to pull out the water there fore leaving padding to absorb and dry. After a while carpet started to smell. Pulled out my old Hoover and started suctioning out as much as I could. Used syringes to inject areas in carpet. After almost 2 weeks of this tedious task I finally got the smell out to where otvis not so overbearing My hoover carpet cleaner is my big gun now and this thing is going to the garbage. The only thing I liked about it was the rotating brush but not enough to keep it...
No, I would not recommend this to a friend.
Response from sharkninja.comBy Shark Clean, October 24, 2024
Hello Deb,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Shark CarpetXpert. Please reach out to our team by phone at 1-855-427-5125 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET, we'd be happy to look into this for you.
Kind regards,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Shark CarpetXpert. Please reach out to our team by phone at 1-855-427-5125 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET, we'd be happy to look into this for you.
Kind regards,
Written by a customer while visiting sharkninja.com
Customer Rating
5
Definitely Recommend!
on October 11, 2024
Posted by: Berettaluvz26
from Minnesota
Gender:Female
First use and I'm impressed! I have two small children and 6 cats with beige carpet, so I was looking for an effective, easy to use carpet cleaner. The CarpetXpert is perfect! It's so easy to go from Stainstriker to Deep Clean to Quick Dry without even turning it off! Stains came up quickly and the carpet was dry within a couple hours. The 5 year warranty is awesome too.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great great great
on October 7, 2024
Posted by: Debi
from Washington
Gender:Female
I bought this unit about 2 months ago I have now used it on four rooms and some area rugs and it works fantastic highly recommend it
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com