Customer reviews from sharkninja.com
Shark - Refurbished Excellent - R-EX205 CarpetXpert with Stainstriker Upright Deep Carpet Cleaner - Teal
Average customer rating
4.2
(243 Reviews)
Rating breakdown 243 reviews
5 Stars
168
4 Stars
25
3 Stars
13
2 Stars
7
1 Star
30
83%of customers recommend this product.
(
131 out of
158)
Customer Reviews for Shark - Refurbished Excellent - R-EX205 CarpetXpert with Stainstriker Upright Deep Carpet Cleaner - Teal
Customer Rating
5
Great unit for the elderly.
on April 30, 2025
Posted by: Frank j
from Las Vegas NV.
Gender:Male
WOW, what a surprise. I bought the EX201 thinking it would work so so. what a surprise. my carpet came out looking so good. I'm 76 years old. This unit is so easy to handle. Very easy to clean after use. Best cleaner I have ever used.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
3
Maybe maybe not
on April 23, 2025
Posted by: to b or not
It gets clogged very easily you have to take the guard apart clean it out repeatedly and start again.
It does however do a nice job as long as you continue to do that.
As far as products the stain remover doesn't work unless its a spill that just happened. the machine is heavy so if you have steps to go up and down be ready. its heavy. But i needed one I picked the one i thought best, and im sure for some, it is.
It does however do a nice job as long as you continue to do that.
As far as products the stain remover doesn't work unless its a spill that just happened. the machine is heavy so if you have steps to go up and down be ready. its heavy. But i needed one I picked the one i thought best, and im sure for some, it is.
Response from sharkninja.comBy SharkNinja, April 24, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that the Shark CarpetXpert is too heavy for you. We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that the Shark CarpetXpert is too heavy for you. We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
1
Not all Sharks are made equally
on April 19, 2025
Posted by: Cheryl
from Morristown TN
Gender:Female
I have a shark vacuum that I our he’d 15 years ago and it still works great. I bought this carpet cleaner a couple of years ago, now it doesn’t work. I spent good money for this and now I’ve waisted hundreds of dollars. Very disappointed.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, April 22, 2025
Hello Cheryl,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Shark CarpetXpert. A review was done and we're happy to hear that you had the issues rectified. If you you wish to obtain in further info, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Shark CarpetXpert. A review was done and we're happy to hear that you had the issues rectified. If you you wish to obtain in further info, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
on April 18, 2025
Posted by: Ninja shark debbie
from Ohio
Gender:Female
Great I love. I have light carpet and it’s so had to keep clean . Cleaned my carpets so nice ! Got dog hair out even after I vacuumed
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
3
Pretty good for carpet cleaning, wait for a sale
on April 13, 2025
Posted by: Carpet cleaner
from Va
Gender:Female
It does do a great job cleaning up most stains, but only with the shark. Carpet cleaner. No other brand or homemade cleaner that I tried works really at all. And I believe the instructions even said only use shark brand cleaner, though I just assume because they just want you to spend more money buying their expensive cleaner. After a month, when I use it even with a fresh cleaned out tank of water and cleaner, it still smells a bit funky. The downside is the spray hose is constantly in the way. I wish there was a better place to put it instead of being right where the buttons and lever are. Also, the dirty water tank only holds a third of its space worth of dirty water before you have to dump it.
I would recommend this to a friend!
Response from sharkninja.comBy SharkNinja, April 22, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with the placement of the hose on your Shark. We don't recommend using another brand of chemical because there's a potential for damaging the unit, not getting optimized cleaning performance and chemicals mixing that are not designed to mix. If you need any help with your product,
please don't hesitate to reach out to our team by
phone at 1-855-427-5127.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with the placement of the hose on your Shark. We don't recommend using another brand of chemical because there's a potential for damaging the unit, not getting optimized cleaning performance and chemicals mixing that are not designed to mix. If you need any help with your product,
please don't hesitate to reach out to our team by
phone at 1-855-427-5127.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
4
I like the way everything fit together.
on April 9, 2025
Posted by: Dean45
from Sartell, MN
Gender:Male
I bought this a few weeks ago and am very happy with the build quality. I have only used a little to try it out but it seemed to work well. I look forward to cleaning the carpet in our apartment in the next couple of weeks.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Easy to use, lightweight.
on April 7, 2025
Posted by: Dball
from Maine
Gender:Male
This thing is incredible! It sucks all the dirt out of the carpet. I used it in my car as well. The water was disgusting!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
on April 4, 2025
Posted by: Shark clean machine
from Maryland
Gender:Female
I love the fact that it is light weight and very easy to use
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com