Customer reviews from sharkninja.com
Shark - Refurbished Excellent - R-EX205 CarpetXpert with Stainstriker Upright Deep Carpet Cleaner - Teal
Average customer rating
4.2
(243 Reviews)
Rating breakdown 243 reviews
5 Stars
168
4 Stars
25
3 Stars
13
2 Stars
7
1 Star
30
83%of customers recommend this product.
(
131 out of
158)
Customer Reviews for Shark - Refurbished Excellent - R-EX205 CarpetXpert with Stainstriker Upright Deep Carpet Cleaner - Teal
Customer Rating
4
So good even mom wants one
on October 21, 2025
Posted by: Fishie28
from Arizona
Gender:Female
I bought this almost a year ago and it works very well. It works so well that I let my mom use it and now she wants one! She has used bissell for years and is kinda a tight wad. The brush roll is better than most carpet cleaners.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
3
on October 20, 2025
Posted by: Manda38
Gender:Female
Not very impressed. Its pricey and definitely didnt work how people keep saying.
Response from sharkninja.comBy SharkNinja, October 27, 2025
Hi there,
Thank you for sharing your feedback. We’re sorry to hear that the CarpetXpert didn’t meet your expectations. Your experience is important to us, and we’ve shared your comments with our product team to help improve future performance and customer satisfaction. If you’d be open to it, we’d love the opportunity to troubleshoot or explore options that might help you get better results.
Please reach out to our Customer Service team at 1-855-427-5127 we’re here to help. Thank you again for your honest review.
Warm regards,
Shark Clean US
Thank you for sharing your feedback. We’re sorry to hear that the CarpetXpert didn’t meet your expectations. Your experience is important to us, and we’ve shared your comments with our product team to help improve future performance and customer satisfaction. If you’d be open to it, we’d love the opportunity to troubleshoot or explore options that might help you get better results.
Please reach out to our Customer Service team at 1-855-427-5127 we’re here to help. Thank you again for your honest review.
Warm regards,
Shark Clean US
Written by a customer while visiting sharkninja.com
Customer Rating
1
Power issues
on October 15, 2025
Posted by: Sam Yovan
from 243 Hemlock Drive
Gender:Male
Looses power, does not suck up the water. Hand held device keeps falling off unit.
Response from sharkninja.comBy SharkNinja, October 15, 2025
Hi Sam,
Thank you for sharing your feedback. We're truly saddened to hear about the issues you've experienced with your CarpetXpert. It’s disappointing to learn that the unit isn’t performing as expected, and we understand how frustrating that must be.
The problems you mentioned—loss of power, poor water suction, and the handheld device detaching—are certainly not the experience we aim to deliver. We’d love the opportunity to make this right and help troubleshoot or explore a resolution.
Please reach out to our Customer Support team at 1-855-427-5127 so we can assist you further. Your satisfaction is important to us, and we’re here to help.
Sincerely,
Shark Clean US
Thank you for sharing your feedback. We're truly saddened to hear about the issues you've experienced with your CarpetXpert. It’s disappointing to learn that the unit isn’t performing as expected, and we understand how frustrating that must be.
The problems you mentioned—loss of power, poor water suction, and the handheld device detaching—are certainly not the experience we aim to deliver. We’d love the opportunity to make this right and help troubleshoot or explore a resolution.
Please reach out to our Customer Support team at 1-855-427-5127 so we can assist you further. Your satisfaction is important to us, and we’re here to help.
Sincerely,
Shark Clean US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Shark stain striker
on October 10, 2025
Posted by: Zima
Gender:Female
This is absolutely great I been renting a carpet cleaner spending alot always but finally got this and it is so amazing its doing alot better than I thought it would have done. All together the best carpet cleaner worth the money
Written by a customer while visiting sharkninja.com
Customer Rating
1
PURE GARBAGE (And then some)
on October 7, 2025
Posted by: Danny S.
Pure garbage.
Dumps the clean water and solution but vacuums up so very little.
When we returned it to our big box retailer, the return clerk told us that they get several of these returned each and every week. She said that most returns have the same problem as our did.
We have a professional carpet cleaning company scheduled for tomorrow to try and salvage the damage done thanks to this USELESS machine.
Thanks Shark.
Dumps the clean water and solution but vacuums up so very little.
When we returned it to our big box retailer, the return clerk told us that they get several of these returned each and every week. She said that most returns have the same problem as our did.
We have a professional carpet cleaning company scheduled for tomorrow to try and salvage the damage done thanks to this USELESS machine.
Thanks Shark.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, October 9, 2025
Hi Danny,
We’re truly saddened to hear about your experience with the CarpetXpert. It’s incredibly disappointing to learn that the machine didn’t perform as expected and caused additional frustration. That’s certainly not the experience we want for our customers.
We take feedback like yours seriously and are actively reviewing reports like this to ensure our products meet the high standards our customers deserve. While we understand your decision to return the unit, we sincerely hope you’ll consider giving Shark another try in the future.
Sincerely,
Shark Clean US
We’re truly saddened to hear about your experience with the CarpetXpert. It’s incredibly disappointing to learn that the machine didn’t perform as expected and caused additional frustration. That’s certainly not the experience we want for our customers.
We take feedback like yours seriously and are actively reviewing reports like this to ensure our products meet the high standards our customers deserve. While we understand your decision to return the unit, we sincerely hope you’ll consider giving Shark another try in the future.
Sincerely,
Shark Clean US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great customer focus
on September 23, 2025
Posted by: Skip
from Florida
Gender:Male
I had a unit that went bad and they replaced it. The process was very easy and the customer focus was great
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
clean your machine when finished
on September 22, 2025
Posted by: Toolman
from colorado
Gender:Male
works as advertised i like my expert a lot takes a few minutes to clean after I am finished with it. cleaning the dirty water tank, all the parts in the head of the machine and the brush roller. and that in itself creates a mess, or does for me anyway. I think it should come with better step by step instructions for cleaning step 1, step 2, and so on.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great machine
on September 21, 2025
Posted by: Phra
from Cleveland ohio
Gender:Female
Bought this based on numerous testing sites. I must say the suction is fantastic. The first thing I cleaned were 50 chair cushions at a banquet facility. The water was filthy. Granted a few old stains did not come out. I did not use the oxygen cleaner because I wanted to use it at home. The suction power rivals that of rug doctor or Bissell rentals. Today I'm tackling the couch!!
Written by a customer while visiting sharkninja.com