Customer reviews from sharkninja.com
Shark - Refurbished Excellent - R-EX205 CarpetXpert with Stainstriker Upright Deep Carpet Cleaner - Teal
Average customer rating
4.2
(243 Reviews)
Rating breakdown 243 reviews
5 Stars
168
4 Stars
25
3 Stars
13
2 Stars
7
1 Star
30
83%of customers recommend this product.
(
131 out of
158)
Customer Reviews for Shark - Refurbished Excellent - R-EX205 CarpetXpert with Stainstriker Upright Deep Carpet Cleaner - Teal
Customer Rating
4
Nice features
on November 5, 2023
Posted by: Chris1970
from New jersey
Gender:Female
It works well when it works. I bought one and it only dispensed the soapy water but didn't suck it back up. Was left with a big mess and a very wet carpet. Called and they sent a new one. Hopefully won't have the same problem
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Would not recommend.
on October 30, 2023
Posted by: kjb4
from Utah
Gender:Male
Have had nothing but problems with this carpet cleaner. I have a small living area and it took 6 tanks just to clean it. Another thing is the waste water tank. The carpet cleaner shuts off when it is not even half way full resulting in me emptying it every couple minutes. It also takes about 5 seconds to shut off and during that time the dirty water will spray out of the vents until completely shut down resulting in clean carpet turning back into dirty carpet. The hose attachment also comes off very easily and will come off if barely touched.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, November 3, 2023
Thank you for taking the time to provide you review on the Shark CarpetXpert with Stainstriker Upright Deep Carpet Cleaner. We are sorry to hear of your less than exceptional experience with the unit. We greatly appreciate your feedback as it helps us to improve our products.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Wonderful
on October 28, 2023
Posted by: AK47
from TX
Gender:Female
Used mine for the first time today. East to use. Cleaned extremely well. I have dogs who have accidents, atleast I hope their accidents. Couldn't be happier with the results.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Best ever
on October 23, 2023
Posted by: Kit8315
from NazarethPA
Gender:Female
Bought this about 3 weeks ago and so far it is the best carpet shampooer by far
Written by a customer while visiting sharkninja.com
Customer Rating
5
LOOK AT THE TAR
on October 23, 2023
Posted by: BART2424
I've never reviewed a product before, however, after using this cleaner, I had to share my experience. The XPERT cleaner was little difficult to assemble, nothing outside the manual. I emptied the solutions into the tanks, vacuumed my bedroom carpet, and after a few passes, my jaw dropped and I had to call my husband over yelling LOOK LOOK. The full front window of what the carpet extracts is completely visible (I've only seen windows offering views towards the machine, not behind while you operate it) Firstly, the machine almost self propelled itself, very easy to maneuver, what I wasn't expecting was when pulling the machine back was the suction to the carpet was like no other. You can not only SEE what was being taken from the carpet, you can Feel it as well. I finished the room, took out the dirty water tank, (good thing this is anonymous, I don't want everyone Knowing) and the tank water looked like TAR. I had spilled soda, dropped ashtrays ashes, old cereal grounded in, you can imagine, not only did the XPERT make them all disappear, but what I was left with, no lie, looked like a carpet that was just laid, the pile, stood up, felt slightly damp. In begining to look for a machine, I didn't realize they had all gotten to this price range, and was a bit apprehensive, now that I see the results, every $ I spent was well worth it. The only issue I have is that the solution you need for the machine is on order only. I'm ready to get started on every other inch in my house.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Best one out there !
on October 21, 2023
Posted by: Lfdorries
from Champaign, IL
Gender:Male
I bought this when I saw it advertised on an infomercial. I have had a shark vacuum for a long time. And knew how good it works. My BISSELL carpet cleaner didn't do that good of a job, and leaked water on the carpet.. So I thought I would buy this, advertised as even getting a steam mop for free. So I did. But the steam mop didn't show up. I had screen shots of what I ordered and contacted Shark, they good willed me a steam mop, and I should get this soon. I liked the cleaner so much. I ordered the best pet vacuum they had and also a stick vacuum for my bird room. So for being so nice of a company, they got four sales from me.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
#WET!!
on October 18, 2023
Posted by: Dissatisfied Buyer
I bought this a month ago and I have used it a few times. I am very disappointed. This carpet shampooed has no suction and my carpets are soaked. Will be returning.
Response from sharkninja.comBy SharkNinja, October 19, 2023
Thank you for taking the time to provide us with your review on the Shark CarpetXpert with Stainstriker Upright. We are sorry to hear that your unit is not sucking up the water as it should. We would like to invite you to reach out to our Product Specialist to have this issue looked into. They can be reached at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Awesome cleaner and lightweight to boot!!
on October 14, 2023
Posted by: Onegran
I have a Bissell, and I thought it was doing a good job. But because I had back surgery, I needed something that was lighter, not so heavy. Boy did I have a good idea. This cleaner is absolutely wonderful. I’ve never used a cleaner that once the carpet dried I didn’t have to go back and re-clean areas with worse than normal stains. This cleaner is absolutely wonderful.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com