The product disconnects from our internet frequently and also although one of the phones connected to the thermostat remained in the house the system went to the away setting when one phone crossed the geofence.
Product is great. Regarding your help line, I would rate them as well if I understood what the hell they were saying. Their English is so heavily accented I have no idea what they are saying. For this one reason I would NOT choose any Honeywell
Struggle having the unit adjust and stay at the correct temperature. In addition, seems to lose internet service regularly, but our devices stay connected.