Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(2,214 Reviews)
Rating breakdown 2,214 reviews
5 Stars
1,899
4 Stars
213
3 Stars
49
2 Stars
19
1 Star
34
89%of customers recommend this product.
(
205 out of
230)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
3
Regrettable Decision
on February 15, 2024
Posted by: Not Important
Should have kept my Note 20!!!! there are glitches in video playback and streaming I have never seen before on previous phones. The display is obviously washed out and appears defective, the sound is tinny and at times distorted (harsh), and there is no SD card!!!!. The camera is nice though. Not Important
Response from Samsung USBy Social Commerce, February 16, 2024
Aloha,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Check out, "App is crashing or not working on Samsung phone or tablet" to help resolve what you may be experiencing with your app not working properly on your device. Samsung continuously enhances Galaxy device experiences based on our consumer feedback. The Galaxy S24 series' display has been tuned for a more accurate and comfortable viewing experience. We look forward to providing the best possible viewing experiences through advanced hardware and software integration efforts. The Galaxy S24 Ultra is available in 3 storage options: 256GB, 512GB, and 1TB with a 12GB RAM. If you would like additional storage options for your device, you have the choice of using cloud-based options like Samsung Cloud, Google Drive, and Microsoft OneDrive to store your content. For more information, check out "Manage storage on your Samsung Galaxy phone." Without having more information available regarding what you may be experiencing with your audio functionality and without being able to ask you any follow up questions, feel free to reach out if you would like further assistance and/or help with troubleshooting your device. Thanks for being a valued Samsung customer.
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/answer/ANS00091942/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Check out, "App is crashing or not working on Samsung phone or tablet" to help resolve what you may be experiencing with your app not working properly on your device. Samsung continuously enhances Galaxy device experiences based on our consumer feedback. The Galaxy S24 series' display has been tuned for a more accurate and comfortable viewing experience. We look forward to providing the best possible viewing experiences through advanced hardware and software integration efforts. The Galaxy S24 Ultra is available in 3 storage options: 256GB, 512GB, and 1TB with a 12GB RAM. If you would like additional storage options for your device, you have the choice of using cloud-based options like Samsung Cloud, Google Drive, and Microsoft OneDrive to store your content. For more information, check out "Manage storage on your Samsung Galaxy phone." Without having more information available regarding what you may be experiencing with your audio functionality and without being able to ask you any follow up questions, feel free to reach out if you would like further assistance and/or help with troubleshooting your device. Thanks for being a valued Samsung customer.
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/answer/ANS00091942/
Written by a customer while visiting Samsung US
Customer Rating
2
Ai engine is good
on February 15, 2024
Posted by: Greg
from Stroudsburg
Expertise:Intermediate
Freezes doesn't move. Hard to do business on the road.
Features
3
Performance
2
Design
3
Value
2
Response from Samsung USBy Social Commerce, February 16, 2024
Aloha Greg,
Thanks for taking the available time out of your day to share your thoughts about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Take a look at, "Samsung phone or tablet freezes and crashes" to conduct a few troubleshooting steps to help resolve what you have described to be experiencing with your device. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Let us know if you have any questions for us or if you would like to share any additional feedback with us by reaching out to Samsung Support at your earliest convenience. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Thanks for taking the available time out of your day to share your thoughts about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Take a look at, "Samsung phone or tablet freezes and crashes" to conduct a few troubleshooting steps to help resolve what you have described to be experiencing with your device. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Let us know if you have any questions for us or if you would like to share any additional feedback with us by reaching out to Samsung Support at your earliest convenience. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Written by a customer while visiting Samsung US
Customer Rating
3
Phone with no future
on February 20, 2024
Posted by: Eatmoc
[This review was collected as part of a promotion.] I been using this phone for 3 weeks.. I'm still trying to figure it out..besides the freezes screens and pdf files that I need to locate.. .. I rather kept my note 20... but will learn as I go.. thx..
Value
3
Response from Samsung USBy Social Commerce, February 21, 2024
Salutations Eatmoc,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your phone or tablet's touchscreen is frozen or does not respond to touch, it doesn't necessarily mean something is wrong with your device. It could be something as simple as a faulty app. When you have a free moment available, take a look at "Galaxy phone or tablet's screen is frozen or responds too slowly" to conduct a few troubleshooting steps to help resolve what you may be experiencing with your Galaxy S24 Ultra. For your convenience, I have linked some resources to help you become better acquainted with your new features and settings of your device. Without having more information regarding the location of where you have originally saved your PDF files on your device and without being able to ask you any follow up questions, I recommend reaching out to Samsung Support for further assistance and/or help with troubleshooting. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/answer/ANS10000753/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your phone or tablet's touchscreen is frozen or does not respond to touch, it doesn't necessarily mean something is wrong with your device. It could be something as simple as a faulty app. When you have a free moment available, take a look at "Galaxy phone or tablet's screen is frozen or responds too slowly" to conduct a few troubleshooting steps to help resolve what you may be experiencing with your Galaxy S24 Ultra. For your convenience, I have linked some resources to help you become better acquainted with your new features and settings of your device. Without having more information regarding the location of where you have originally saved your PDF files on your device and without being able to ask you any follow up questions, I recommend reaching out to Samsung Support for further assistance and/or help with troubleshooting. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/answer/ANS10000753/
Written by a customer while visiting Samsung US
Customer Rating
2
some of the Apps I use dont function correctly
on February 22, 2024
Posted by: Damarys
[This review was collected as part of a promotion.] I use my device for work to Communicate with My Clients but sometimes it doesn't function correctly
Value
2
Response from Samsung USBy Social Commerce, February 26, 2024
Howdy Damarys,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. We appreciate your candor. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Take a moment to review, "App is crashing or not working on Samsung phone or tablet" to help resolve what you may be experiencing with your apps not working properly on your device. If you would like any further assistance after reviewing the resource provided, please feel free to contact Samsung Support at your leisure. We're always help! Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. We appreciate your candor. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Take a moment to review, "App is crashing or not working on Samsung phone or tablet" to help resolve what you may be experiencing with your apps not working properly on your device. If you would like any further assistance after reviewing the resource provided, please feel free to contact Samsung Support at your leisure. We're always help! Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Written by a customer while visiting Samsung US
Customer Rating
1
Random Restarts
on July 18, 2024
Posted by: Anonymous
from Ohio
Expertise:Expert
Phone is great, but will randomly restart and not fully boot up until you unlock the phone, meaning your morning alarm wont go off until you wake up late for work. No rhyme or reason for the restart and does it 1-3 times per week. Its a recurring theme on reddit
Features
4
Performance
1
Design
3
Value
3
Response from Samsung USBy R&R Team, July 18, 2024
Your feedback is greatly appreciated. It seems that you're contacting us about your S24 Ultra randomly rebooting. Samsung provides a 12-month limited warranty for manufacturer defects that covers the cost of parts and labor. Random or constant reboots can sometimes be caused by third-party apps on your phone or tablet. Follow these steps to troubleshoot this: perform a software update, factory reset, or turn on Safe mode to identify if an app is causing the problem. I'll attach a link with step-by-step instructions. If the issue continues, please reach out to us at Samsung Support. - Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01001475/#how-to-update-your-galaxy-phone-or-tablet (rebooting)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01001475/#how-to-update-your-galaxy-phone-or-tablet (rebooting)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Sachin
Verified Purchase:Yes
Focus is very difficult on portrait mode. My phones like z fold 6 and s22 ultra focuses really well on portrait mode. This is very bad.
Response from Samsung USBy R&R Team, September 18, 2024
Thanks for reaching out to us, Sachin. We noticed you reached out to share your thoughts on the Galaxy S24 Ultra. With Portrait mode, you can use brand-new filters and effects to truly transform your selfies. Portrait mode includes Live Focus and many additional effects and filters to take your pictures to the next level. Portrait mode includes Live Focus and many additional effects and filters to take your pictures to the next level. Your selfies will look better than ever before! Check out the link attached for tips for taking portrait photos and videos. If you require any further assistance, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS00088343/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS00088343/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
1
One star at this time
on February 5, 2024
Posted by: Fixmyphone
[This review was collected as part of a promotion.] I use my phone for work, home, and social media. And to research on the internet
Value
1
Response from Samsung USBy Social Commerce, February 6, 2024
Hello,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices that would offer you the ultimate peace of mind when it comes to your protecting your investment. Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on public transportation, having it stolen, taking an unexpected dip in the neighbor's pool, to dropping it and shattering the screen while bringing in groceries. Plus, having over 700 authorized repair locations to take your device to helps you get back to what you love most in life. Without having any details available regarding what you may be currently experiencing with your Galaxy S24 Ultra and without being able to ask you any follow up questions to clarify what you have shared with us in your review, I recommend reaching out to Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices that would offer you the ultimate peace of mind when it comes to your protecting your investment. Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on public transportation, having it stolen, taking an unexpected dip in the neighbor's pool, to dropping it and shattering the screen while bringing in groceries. Plus, having over 700 authorized repair locations to take your device to helps you get back to what you love most in life. Without having any details available regarding what you may be currently experiencing with your Galaxy S24 Ultra and without being able to ask you any follow up questions to clarify what you have shared with us in your review, I recommend reaching out to Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
Good quality and not broken.
on February 1, 2024
Posted by: Muzz43
[This review was collected as part of a promotion.] Everything is great. True
Because I love discovery and image on it stores. It really easy for me. I love it
Because I love discovery and image on it stores. It really easy for me. I love it
Value
5
Written by a customer while visiting Samsung US