Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(2,214 Reviews)
Rating breakdown 2,214 reviews
5 Stars
1,899
4 Stars
213
3 Stars
49
2 Stars
19
1 Star
34
89%of customers recommend this product.
(
205 out of
230)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
4
Appreciated upgrade
on February 20, 2024
Posted by: Ijp9610
[This review was collected as part of a promotion.] I have been a Samsung user since the S10+. I think that the upgrades through the ultra line have been incremental but also improve small shortcomings of each new generations' predecessor.
The flat screen on the S24 ultra is truly a game changer. I'm also noticing a difference in the battery life on this phone VS my S22 ultra.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Flat screen is better, Photo AI is a downgrade.
on February 21, 2024
Posted by: AnonY
Expertise:Intermediate
I recently upgraded to the S24 Ultra from my S22 Ultra. The flat screen and anti-glare properties of the S24 Ultra are definitely exciting and worthwhile; I always keep a screen protector on my phone and none of the tempered glass screen protectors could be made to fit the S22 Ultra in any comfortable way, always creating an edge that was vulnerable to cracking and would get in the way of swipe gestures. For this, I very much appreciate the new flat screen. HOWEVER, I am extremely disappointed with Samsung's choice to downgrade the zoom on the camera's in favor of their **** poor AI photo processing. The images that have the AI photo processing applied to them look unnatural and just downright bad, and when you try to turn the photo processing to minimum, you are left with grainy, blurry poor quality photos because the actual hardware was downgraded with the excuse that the AI would more than make up for it. It does not. The AI photo processing is honestly a joke, it takes my photos and smooths them out to the point where they are geometric blocks of color resembling digital art rather than a nice, clear picture of whatever real world object or scene I was trying to capture. The S22 Ultra took amazing, vivid photos of everything up close or far away. The S24 Ultra just can't do that and I'm honestly considering whether it's even worth using because the AI photos are just that bad. Please do better, Samsung.
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
3
Value
3
Response from Samsung USBy Social Commerce, February 22, 2024
Good day AnonY,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. We value your honesty. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Galaxy S24 Ultra’s camera is the first Galaxy smartphone to come equipped with the Quad Tele system. With the Quad Tele system, users can take clearer, crisper photos in the optical zoom range they typically use. Even when shooting in digital zoom ranges, users can get more detailed photos and videos than before thanks to AI Zoom solution, based on the new ProVisual engine. In addition to zoom, the powerful ProVisual engine upgrades high resolution, Nightography and Super HDR photos. You are able to disable or only allow on-device processing for the AI features. There is also a "master switch" to disable all cloud-based processing for the Galaxy AI features. Settings->Advanced Features->Galaxy AI. The Galaxy S24 Ultra uses AI throughout many apps. For example, the camera uses AI Zoom to take better zoom photos. If your photos and videos are blurry or poorly exposed, check out "Galaxy phone or tablet photos and videos are blurry or dark" to conduct a few troubleshooting steps to help resolve what you may be experiencing with your device. Feel free to reach out to Samsung Support afterwards if you would like any additional assistance or if you have any questions for us. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. We value your honesty. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Galaxy S24 Ultra’s camera is the first Galaxy smartphone to come equipped with the Quad Tele system. With the Quad Tele system, users can take clearer, crisper photos in the optical zoom range they typically use. Even when shooting in digital zoom ranges, users can get more detailed photos and videos than before thanks to AI Zoom solution, based on the new ProVisual engine. In addition to zoom, the powerful ProVisual engine upgrades high resolution, Nightography and Super HDR photos. You are able to disable or only allow on-device processing for the AI features. There is also a "master switch" to disable all cloud-based processing for the Galaxy AI features. Settings->Advanced Features->Galaxy AI. The Galaxy S24 Ultra uses AI throughout many apps. For example, the camera uses AI Zoom to take better zoom photos. If your photos and videos are blurry or poorly exposed, check out "Galaxy phone or tablet photos and videos are blurry or dark" to conduct a few troubleshooting steps to help resolve what you may be experiencing with your device. Feel free to reach out to Samsung Support afterwards if you would like any additional assistance or if you have any questions for us. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Written by a customer while visiting Samsung US
Customer Rating
5
Go Great!.
on February 21, 2024
Posted by: Windows
[This review was collected as part of a promotion.] Good guys go grab Great good.......…....................
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Screen Brightness is Amazing!
on February 21, 2024
Posted by: Douglas
[This review was collected as part of a promotion.] I absolutely love the screen brightness on this model! Makes it very easy to see during the daytime. I have run into charging issues right out of the box, and the difference in vivid colors from my S22 Ultra to this is extremely noticeable.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Phone! Amazing Features!!
on February 21, 2024
Posted by: KayEfSee
[This review was collected as part of a promotion.] Excellent Phone! Amazing Ai features make daily tasks a cake walk. Speakers are on point as well. Great display with colors flowing smoothly. Almost 2 days in a single charge. What can't this phone do?!
Value
5
Response from Samsung USBy Social Commerce, February 21, 2024
Hey there KayEfSee,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. Your feedback is invaluable to us. It's so awesome that you have been having such an amazing experience with your brand-new Galaxy S24 Ultra so far! An upgraded processor drives the Galaxy S24 Ultra with NPU performance improved by 41%, GPU by 30% and CPU by 20% compared to its predecessor. Its Vapor Chamber is 92% larger than the Galaxy S23 Ultra for improved heat dissipation. At 2600 nits, the Galaxy S24 Ultra has the brightest adaptive display on a Galaxy yet! Plus, with Corning Gorilla Armor, the screen is less reflective than the Galaxy S23 Ultra. Finally, the Galaxy S24 Ultra has a 200MP Wide-angle Camera with ProVisual engine for AI enhancement. In terms of battery life, your Galaxy S24 Ultra's 5000mAh (typical) battery has long life that can allow you to watch videos for up to 30 hours or play music for up to 95 hours. Amazing, right? Let us know if you have any questions for us or if you would like any further assistance by reaching out to Samsung Support. We always love hearing from our customers! Otherwise, we hope that you enjoy your new Galaxy S24 Ultra and those amazing features! Thanks again for being a loyal Samsung customer!
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/answer/ANS10000753/
https://www.youtube.com/c/Samsung/playlists
https://www.samsung.com/us/support/downloads/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. Your feedback is invaluable to us. It's so awesome that you have been having such an amazing experience with your brand-new Galaxy S24 Ultra so far! An upgraded processor drives the Galaxy S24 Ultra with NPU performance improved by 41%, GPU by 30% and CPU by 20% compared to its predecessor. Its Vapor Chamber is 92% larger than the Galaxy S23 Ultra for improved heat dissipation. At 2600 nits, the Galaxy S24 Ultra has the brightest adaptive display on a Galaxy yet! Plus, with Corning Gorilla Armor, the screen is less reflective than the Galaxy S23 Ultra. Finally, the Galaxy S24 Ultra has a 200MP Wide-angle Camera with ProVisual engine for AI enhancement. In terms of battery life, your Galaxy S24 Ultra's 5000mAh (typical) battery has long life that can allow you to watch videos for up to 30 hours or play music for up to 95 hours. Amazing, right? Let us know if you have any questions for us or if you would like any further assistance by reaching out to Samsung Support. We always love hearing from our customers! Otherwise, we hope that you enjoy your new Galaxy S24 Ultra and those amazing features! Thanks again for being a loyal Samsung customer!
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/answer/ANS10000753/
https://www.youtube.com/c/Samsung/playlists
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone!
on February 21, 2024
Posted by: WVUSKI420
[This review was collected as part of a promotion.] I love the new S24 Ultra! I'll admit I buy a new Samsung every release but this is by far the most complete phone they've made!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is the best cellphone I have ever owned
on February 21, 2024
Posted by: GalaxyLover1969
[This review was collected as part of a promotion.] This Samsung Galaxy S24 Ultra is definitely the fastest cellphone at starting up and running apps. Streaming video is beautiful.The camera is great for photography. I am just getting started learning all the features of this cellphone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Powerful phone
on February 21, 2024
Posted by: Blitzkrieg
[This review was collected as part of a promotion.] Great phone with a wonderful camera. Perfect for any occasion
The ai features put icing on the cake
The ai features put icing on the cake
Value
5
Written by a customer while visiting Samsung US