Customer Reviews for Weber - WEB7404 SUMMIT GRIDDLE DOM AND EXP
Customer Rating
4
Great Griddle .. But prone to rust
on September 17, 2023
Posted by: Rick the BBQ MAN
from Connecticut
OK, so I decided on 4 stars. First 5 stars because I really really like this griddle. HOWEVER, it is prone to rusting and needed much more cleaning than the grates and/or flavorizer bars. Have the 400 series really nice, setup is half the BBG has grates and then other half has the griddle. Use this set at least 2-3 times/week year round, maybe a bit more during 'BBQ' season. Saw the Weber page about maintaining the griddle. starting to follow that, but point here is the griddle requires much more attention than the grates! A bit of a PIA, in that you really need to clean it after most uses, paper towels, water/oil etc and a metal spatula scrapper , unlike the grates where I just use a brush to clean old meals off :) However all that said, I really really like the options the griddle provides!
The griddle works great but after the first cook the food stuck so bad that it can’t be scrubbed off and then it started to oxidize in spots
Response from weber.comBy Weber Grills, Consumer Care, July 11, 2021
We are sorry to hear that your food stuck to your new griddle. We find that preheating the grates/griddle to 450 F for 10-15 minutes, scraping them clean with a Weber grill brush, and then adding oiled food is the best way to clean the grates and prevent sticking. Your griddle has a 2-year warranty against rust-through so please feel free to contact our team if the oxidization continues after cleaning. Thanks for being a Weber fan!
Written by a customer while visiting weber.com
Customer Rating
3
Summit griddle insert
on May 25, 2024
Posted by: Aarhead
from WI
Expertise:Intermediate
I was expecting a seasonable insert. Is says not oil in the instructions. No metal utensils. We tried pancakes and that didn’t work so well.
I would recommend this to a friend!
Response from weber.comBy Weber grills, July 8, 2024
Your feedback means a lot to us. We are so sorry to hear you are having an issue with the food sticking. A tiny amount of oil can be used with the food. We just don't suggest a large amount. Our Care team will reach out to follow up. Thank you!
The griddle is excellent for bacon and eggs and any food that you don't want to burn. Easy to use and clean. I plan on grilling quesadillas this week using the griddle. I highly recommend this excellent product from Weber.
Terrific griddle, fish grill. Great heat retention, surface is very durable and easy to clean, food does not stick. Only drawback is that the griddle is quite heavy, so cleaning requires a bit of effort - but well worth it.