Customer reviews from eufy.com/au/
eufy - Refurbished Excellent - Robot Vacuum E28, 20,000 Pa Suction, Roller Mop with HydroJet System,All-in-One Station - Black
Average customer rating
4.4
(8 Reviews)
Rating breakdown 8 reviews
5 Stars
6
4 Stars
0
3 Stars
1
2 Stars
1
1 Star
0
62%of customers recommend this product.
(
5 out of
8)
Customer Reviews for eufy - Refurbished Excellent - Robot Vacuum E28, 20,000 Pa Suction, Roller Mop with HydroJet System,All-in-One Station - Black
Posted by: Sunildeep
Gender:Male
Verified Purchase:Yes
Good for what you want to use it for. It is easy of use and simple to set up. just follow the instructions.
I would recommend this to a friend!
Written by a customer while visiting eufy.com/au/
Customer Rating
3
Save your money and go with a different brand
on December 31, 2025
Posted by: Carly
Gender:Female
Verified Purchase:Yes
Worked well to start, then went poorly. Constantly drying the mops, despite already drying them, then smells terrible despite having cleaned the machine. Doesn’t pick up nearly as much as it did in the beginning after constantly changing the bags. Then the bag went mouldy (water must have been filtering in instead of the water tank). It gets half way through a regular clean and then looses its mapping and has to re map and then doesn’t finish the clean. It also has damaged my mellow mat from mopping it on the edges as we have a wooden floor. It obviously didn’t distinguish between the floor and the mat so I have now had to configure to not mop our main area.
Save your money and buy from a different brand, I’m really disappointed.
Save your money and buy from a different brand, I’m really disappointed.
No, I would not recommend this to a friend.
Response from eufy.com/au/By eufy support, January 5, 2026
We are so sorry to hear about the issues you encountered with the product.
To proceed with a warranty evaluation, please submit a ticket with our Australian eufy representative via the support portal link below. The team there will be more than happy to assess your request based on the applicable warranty criteria and guide you through the necessary steps.
When opening your ticket with the team, please ensure you include a copy of your proof of purchase.
Please find the support portal here: https://support.au.eufy.com/support/home
To proceed with a warranty evaluation, please submit a ticket with our Australian eufy representative via the support portal link below. The team there will be more than happy to assess your request based on the applicable warranty criteria and guide you through the necessary steps.
When opening your ticket with the team, please ensure you include a copy of your proof of purchase.
Please find the support portal here: https://support.au.eufy.com/support/home
Written by a customer while visiting eufy.com/au/
Posted by: Just telling the truth
Gender:Male
Verified Purchase:Yes
Just love it. Wife zipped. Peaceful life. Reason are so obvious.
I would recommend this to a friend!
Written by a customer while visiting eufy.com/au/
Posted by: HenBu
Gender:Male
Verified Purchase:Yes
It does a great job in mopping the floors. Its saved me hours on a Saturday.
We used to mop by hand. Even though the floors looked clean when wiping them with a white cloth you could still see some dirt left behind on the white cloth. After getting the Omni EW28 I kid you not doing the same test reveals a clean cloth.
We used to mop by hand. Even though the floors looked clean when wiping them with a white cloth you could still see some dirt left behind on the white cloth. After getting the Omni EW28 I kid you not doing the same test reveals a clean cloth.
The upholstery cleaner also works great! Saved thousand in cleaning some of our older but still valuable furniture.
I would recommend this to a friend!
Written by a customer while visiting eufy.com/au/
Customer Rating
2
Don’t recommend. So disappointed
on December 6, 2025
Posted by: JSM20
Gender:Female
Bought this in August I’ve changed the mop head 3 times, scrubbed it out and it absolutely stinks of wet stagnant water. So disappointing! Vacuum side is great but I refuse to use the mop cause I’m cleaning the dirty tank on the mop every few days because of the smell!
No, I would not recommend this to a friend.
Response from eufy.com/au/By eufy support, December 12, 2025
We are so sorry to hear about the issue you encountered with the E28.
To proceed with a warranty evaluation, please submit a new ticket with our Australian eufy representative via the support portal link below. The team there will be more than happy to assess your request based on the applicable warranty criteria and guide you through the necessary steps.
When opening your ticket with their team, please ensure you include a copy of your proof of purchase.
Please find the support portal here: https://support.au.eufy.com/support/home
To proceed with a warranty evaluation, please submit a new ticket with our Australian eufy representative via the support portal link below. The team there will be more than happy to assess your request based on the applicable warranty criteria and guide you through the necessary steps.
When opening your ticket with their team, please ensure you include a copy of your proof of purchase.
Please find the support portal here: https://support.au.eufy.com/support/home
Written by a customer while visiting eufy.com/au/
Posted by: Springwood301
Gender:Male
Verified Purchase:Yes
Awesome Product, Cleans and vaccums perfectly. Floors have never been this clean
No, I would not recommend this to a friend.
Written by a customer while visiting eufy.com/au/
Posted by: RachD
Gender:Female
Verified Purchase:Yes
Absolutely love my robot. My floors look fantastic, and it is simple to set up scheduled cleans
I would recommend this to a friend!
Written by a customer while visiting eufy.com/au/
Posted by: Tones
Gender:Male
Verified Purchase:Yes
I was initially amazed at the WiFi connection/setup, so simple and intuitive. Setting up the robot, there wasn’t any fudging around … made easy and everything worked.
Set the robot to the task to clean, it mapped out automatically my home and started cleaning. It talks to you letting you know what it is doing. While that won’t be necessary in the long run the communication certainly helps with familiarity of how it works.
First clean and I loved the way my floor feels afterwards, like I had mopped it myself. Now I have that feeling every time it works.
I was amazed at the places it got into around furniture and my home obstacles.
I was amazed at the places it got into around furniture and my home obstacles.
I bought this for a large new home I am moving into soon and I can see it will take away so much daily work and give me a sense of pride at the cleanliness of the home. Can’t wait !!!
Loving the App showing you what it is doing, what obstacles it has identified, being able to change cleaning settings to suit my routine … do I want just a vacuum today or a clean also, scheduling while I am on the school run, scheduling just the kitchen where we have had breakfast … lots of practical useful features.
I would recommend this to a friend!
Written by a customer while visiting eufy.com/au/