Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Average customer rating
4.9
(9,880 Reviews)
Rating breakdown 9,880 reviews
5 Stars
9,028
4 Stars
599
3 Stars
104
2 Stars
53
1 Star
96
97%of customers recommend this product.
(
9,592 out of
9,880)
Customer Reviews for Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Customer Rating
5
Great Investment!
on March 15, 2021
Posted by: AdamS
I have been skeptical for years about buying a smart thermostat, and specifically had my eyes on the nest thermostat. After a friend of mine purchased one and had good things to say I went out and got one myself. Setup was super easy and had it up in running in under 10 minutes. Very customizable and has lots of money saving settings that you can enable to help you benefit from a smart thermostat if you please. Looking forward to getting into summer a bit more and seeing how it works dealing with the humid southern heat.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
4
Great thermostat and app
on December 8, 2021
Posted by: PeterR
The Nest works well, is easy to install and configure and a pleasure to use. The app has a feature where you can set up the thermostat to scale back if you are not home based on the presence of your phone. You can extend the at home awareness to include other family members. That set up is not as intuitive. I gave the Nest 4:5 stars because the remote module is not very flexible. The Nest can work off of its internal thermometer or one or two remotes placed in other areas. The remote program is limited to only a few temperature changes over a 24 hour period, like morning, day, evening and night. It would be much more functional if the remote programming were as flexible as the Nest itself.
I would recommend this to a friend!
Response from Google LLCBy Google Customer Care, December 12, 2021
Hi PeterR, thanks for sharing your feedback. We’re glad to hear that you find Nest Learning Thermostat great, and we do apologize if the Nest Temperature Sensor didn’t meet your expectations.
Your feedback is important to us, and your satisfaction is what drives us to improve our products and services. We'll make sure to pass along the details of your feedback to the right team. If you need assistance, our support team is always here to help. Feel free to contact us here: https://support.google.com/googlenest/gethelp
Your feedback is important to us, and your satisfaction is what drives us to improve our products and services. We'll make sure to pass along the details of your feedback to the right team. If you need assistance, our support team is always here to help. Feel free to contact us here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Great Device, Great Service
on August 29, 2020
Posted by: Bill in Chicago
I purchased a Nest Thermostat and Smoke Detector several years ago. Recently I began to have issues with the thermostat, and worked with the Nest support on this issue. After several attempts to fix my issue, which impacted the ability to access the device using the app, I was sent a replacement thermostat! Back to loving my Nest!!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
on January 17, 2019
Posted by: Anonymous
Love the nest
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
A huge upgrade from a traditional thermostat !
on July 15, 2018
Posted by: RALP
We love our new Nest thermostat! So easy to work, so much better to be able to control it from afar, a huge upgrade from the past. As a caregiver who travels away from a senior citizen it is such a blessing to be able to fix temperature issues via my phone or tablet from afar. Don’t know how we lived without it all these years...
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Best thermostat
on May 6, 2021
Posted by: LarryK
Really easy and convenient to use, the setup was also very easy.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Wow!
on December 18, 2019
Posted by: R Dawkins
We love our Best Thermostats. We have three in our home and having the ability to monitor and control them from anywhere is just wonderful. Knowing that they're paying for themselves using the schedule learning feature is a comfort that makes them well worth every penny spent to get them.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Good to have it
on July 22, 2020
Posted by: James Yuan
Good to own it!
I would recommend this to a friend!
Written by a customer while visiting Google LLC