Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Average customer rating
4.9
(9,880 Reviews)
Rating breakdown 9,880 reviews
5 Stars
9,028
4 Stars
599
3 Stars
104
2 Stars
53
1 Star
96
97%of customers recommend this product.
(
9,592 out of
9,880)
Customer Reviews for Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Customer Rating
5
Awesome and Easy!
on February 7, 2018
Posted by: Stacy Z
Super easy to install and use. Convenient use for multi-level home use w app. Cold? Adjust temp from your couch. Need the AC on before you arrive home from vacation? Turn your AC on when you leave the airport and your house will be the temp you want it to be upon your arrival! Great product!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Great tech addition
on June 7, 2018
Posted by: Dan Bebo
So easy to use, a fantastic product to update your home with and help save money.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
on January 23, 2019
Posted by: Anonymous
Perfect for Snow Birds.
Love the appearance and ease to operate.
Love the appearance and ease to operate.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Love saving energy and money!
on April 27, 2018
Posted by: Amy1970
Can’t believe how easy the NEST system is to set up and use! The display is large enough to read Love getting email showing my usage
Even more so I love sitting in bed cold....whip out the Nest app and change the temp in a flash!!!!
Even more so I love sitting in bed cold....whip out the Nest app and change the temp in a flash!!!!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Excellent thermostat
on February 11, 2019
Posted by: Anonymous
Man I have worked with other thermostats but this is defined the easiest to work with. I purchased the extra sensors to enhance the ability of the thermostat. I was having to move the original location but with the sensor I do need to
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Easy! Installation, Use, Setup...
on November 4, 2019
Posted by: John from Little Rock
Who thought such a "smart" device would be so easy? Installation was a breeze! The hardest thing about it was getting the mount attached to the wall. The UI/UX is very intuitive. I love my Nest Thermostat and would highly recommend it to anyone looking to upgrade their thermostat or if you're installing a new one.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Much better than expected!
on February 3, 2019
Posted by: Anonymous
The installation was very simple and it's working great right out of the box! It's kind of like a new family member already!
It integrated with our Lifx bulbs very easily and started learning our routines right away. I'm excited to see how this works to lower our electricity bill in the near future!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
1
Not happy
on June 26, 2021
Posted by: Jake
I bought one nest thermostat. Will connect to WiFi but not my nest app. Spent 2 hours on the phone. Got a new one. Same issue. I know some love the nest. I don’t.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, June 29, 2021
Hi Jake, thanks for reaching out. We’re sorry to hear that you’re having issues, adding the Nest Learning Thermostat to your Nest App.
If you haven’t tried yet, a quick way to check if the issue might be related to either the Nest app or your mobile phone would be to install the Nest app on another mobile phone or tablet device and try logging in to your account to see if you may be able to set it up properly.
You may also want to check on the following requirements for the best experience in setting up your Nest Learning Thermostat with the Nest app:
A Google Account.
A reliable home Wi-Fi network with an Internet connection.
An Android mobile phone or tablet running Android 6.0 version or later.
An iPhone or iPad with iOS 12.0 version or later.
If the issue remains unresolved, please feel free to contact our support team once more as we may need to have a deeper look at the issue and see how we can improve your experience here: https://support.google.com/googlenest/gethelp
If you haven’t tried yet, a quick way to check if the issue might be related to either the Nest app or your mobile phone would be to install the Nest app on another mobile phone or tablet device and try logging in to your account to see if you may be able to set it up properly.
You may also want to check on the following requirements for the best experience in setting up your Nest Learning Thermostat with the Nest app:
A Google Account.
A reliable home Wi-Fi network with an Internet connection.
An Android mobile phone or tablet running Android 6.0 version or later.
An iPhone or iPad with iOS 12.0 version or later.
If the issue remains unresolved, please feel free to contact our support team once more as we may need to have a deeper look at the issue and see how we can improve your experience here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC