Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Average customer rating
4.9
(9,880 Reviews)
Rating breakdown 9,880 reviews
5 Stars
9,028
4 Stars
599
3 Stars
104
2 Stars
53
1 Star
96
97%of customers recommend this product.
(
9,592 out of
9,880)
Customer Reviews for Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Customer Rating
5
Great
on February 17, 2019
Posted by: Anonymous
Love to be able to change with a tap from my iPhone!!!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Lions Den
on April 19, 2020
Posted by: Lions Den
Love this product and recommend to all my Family and friends
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Easy to use
on February 14, 2019
Posted by: Anonymous
I love being able to check and adjust the schedule for my home at any time. I also like that a quick turn of the dial can adjust the temperature in my home quickly.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
3
Nice thermostat... when it works!
on April 23, 2021
Posted by: Genez220
My new Nest thermostat (3rd gen) died after several months where it completely lost its ability to pick up any WiFi signal whatsoever. I tried to troubleshoot it online and then ended up Tweeting with the folks at Google Nest support. Their final decision was to get a replacement head unit sent out to me free of charge and for me to send in my faulty one. The replacement is working great so far, but we'll see if it will maintain its WiFi connectivity a few months down the road. According to other consumers' reviews, this seems to be a common problem with the 3rd gen units... which I had no idea before making my original purchase.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, April 27, 2021
Hi Genez220, thanks for sharing your experience with us. We’re sorry to hear that you had a connection issue with your Nest Learning Thermostat but we’re glad that you already got a working replacement unit.
Your feedback matters a lot as we're always working to better understand our customers so we can improve our products to meet your expectations. Should you have any questions or need further help, we'd be be more than happy to assist you here: https://support.google.com/googlenest/gethelp
Your feedback matters a lot as we're always working to better understand our customers so we can improve our products to meet your expectations. Should you have any questions or need further help, we'd be be more than happy to assist you here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
4
Owner of 4 Nest thermostats
on March 18, 2019
Posted by: Viroqua
I really like the thermostat and have owned 4 of them because of some moves. We currently have 2, for our residence and a vacation cottage in WI. They have all worked well, except we recently had a failure with the WI one this winter. I was aware of a temperature drop because I check it remotely and called a HVAC tech to determine the problem. The thermostat failed. Intend to replace.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
satisfied customer
on March 22, 2020
Posted by: Ozzie
my wife purchased this thermostat and i figured it would take all day to install actually took about and 1 hr and most of that was correcting the wire configuration so glad she got it it works just fine and easy to program.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Perfect for the vacation home
on March 21, 2018
Posted by: RiggorMortis
We purchased the Nest for our vacation home to help lower our energy bills, maintain adequate temperatures while away and allow remote management of our HVAC system. Over the past 2 months it has performed flawlessly and given us peace of mind because we can see current and historical perspectives of what is happening in our home - and gives us complete control from 600 miles away. We love it.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Great device!
on February 18, 2019
Posted by: Anonymous
I have loved every minute of my Nest thermostat. It does everything I need it to do, and allows me to control it from anywhere.
I would recommend this to a friend!
Written by a customer while visiting Google LLC