Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Average customer rating
4.9
(9,880 Reviews)
Rating breakdown 9,880 reviews
5 Stars
9,028
4 Stars
599
3 Stars
104
2 Stars
53
1 Star
96
97%of customers recommend this product.
(
9,592 out of
9,880)
Customer Reviews for Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Customer Rating
5
Great Product!
on March 13, 2020
Posted by: Ying
Easy to set up and use it.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Better than expected
on December 15, 2018
Posted by: Anonymous
All I wanted was remote access. It does that well and so much more!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Love our Nest upgrade
on March 27, 2019
Posted by: Please Nester in IL!
We recently needed to upgrade our old thermostat, and after much research, we decided to purchase the Nest Learning Thermostat. Wow! Super impressed with the ease of installation and use. Also being able to check remotely with the Nest app is a plus. I wish we would have upgraded a long time ago. I would definitely recommend the Nest Learning Thermostat!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
So simple
on July 10, 2018
Posted by: TurboD73
I was expecting a long install process and was surprised when I was done in 15 minutes. Setup the app and now I can adjust the temperature before I get home and never have to worry about forgetting to adjust it before I leave the house.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
We love our Nest!
on March 10, 2019
Posted by: Anonymous
I read many reviews, web searches, feedback hunts and most everything else I could do to justify buying my Nest GEN3. As for me, the icing on the cake is how it integrates with my security system. Also, aesthetically, IMO the unit is very slick looking. I took the liberty to relocate my thermostat to another part of our home... from a hallway to our Kitchen Den area. Worth the effort!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Easy to use
on August 26, 2018
Posted by: Scott Katz
Love the look and ease of use. Like being able to control the temperature of my home wherever I am. Highly recommend
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
on August 8, 2019
Posted by: Lorenda Unruh
Nest is a sleek non obtrusive thermostat that is easy to install and to use and program. I like the reminders to change my filters and would recommend it to anyone
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
2
Heat and cool range control
on April 13, 2021
Posted by: Too hot
I don’t like how the heat/cool temperature range only allows me to keep the range between 72 degrees and 75. 75 degrees is too hot for the air conditioning to kick in at. It should kick in at 73. What’s more, the air conditioning doesn’t even kick in at 75 or 76 until I start fidgeting with the app.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, April 17, 2021
Hi there, thanks for reaching out. We apologize for the inconvenience caused by the heat and cool issue with your Nest Learning Thermostat.
If you haven't tried yet, performing a factory data reset on your Nest Learning Thermostat may be helpful with the issue. Keep in mind that this will erase all the data and you may set it up like a brand new thermostat. Before you reset your thermostat, write down the settings so you can easily restore them if needed. To reset your Nest Learning Thermostat, you may follow these steps:
- Press your Nest Learning Thermostat's ring to open the Quick View menu.
- Choose Settings.
- Turn the ring to Reset and press to select.
- Choose All Settings.
Ensure that the Auto-Schedule feature is enabled. Your Nest Learning Thermostat will learn your temperature preferences within a week and create a schedule for you, including learning your preferred Heat-Cool temperature range. For more information about how your Nest Learning Thermostat learns your temperature preferences, check out this link: https://support.google.com/googlenest/answer/9247510
If you have any questions or would like further assistance, you're always welcome to reach out to our support team here: https://support.google.com/googlenest/gethelp
If you haven't tried yet, performing a factory data reset on your Nest Learning Thermostat may be helpful with the issue. Keep in mind that this will erase all the data and you may set it up like a brand new thermostat. Before you reset your thermostat, write down the settings so you can easily restore them if needed. To reset your Nest Learning Thermostat, you may follow these steps:
- Press your Nest Learning Thermostat's ring to open the Quick View menu.
- Choose Settings.
- Turn the ring to Reset and press to select.
- Choose All Settings.
Ensure that the Auto-Schedule feature is enabled. Your Nest Learning Thermostat will learn your temperature preferences within a week and create a schedule for you, including learning your preferred Heat-Cool temperature range. For more information about how your Nest Learning Thermostat learns your temperature preferences, check out this link: https://support.google.com/googlenest/answer/9247510
If you have any questions or would like further assistance, you're always welcome to reach out to our support team here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC