Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Average customer rating
4.9
(9,880 Reviews)
Rating breakdown 9,880 reviews
5 Stars
9,028
4 Stars
599
3 Stars
104
2 Stars
53
1 Star
96
97%of customers recommend this product.
(
9,592 out of
9,880)
Customer Reviews for Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Customer Rating
5
Nest - Not just a Thermostat
on December 12, 2019
Posted by: Dennis L
Happy to own this after I replaced a broken thermostat. Hi-Tech innovation keeps getting better and better. This is easy to install - Going towards smart home, I’m all in. Buying another one for upstairs bedrooms. Highly recommend.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Amazingly Simple to use...
on November 12, 2018
Posted by: Anonymous
Not only does this work Awesomely, it’s also Amazinly Simple to use! Add to that a sleek design that can adjust to your liking and you have the perfect smart thermostat you’ve been looking for!!!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Nest
on October 6, 2018
Posted by: Anonymous
I purchased the Nest after reading reviews and speaking with Nest owners. The installation was as easy as is advertised. I love the look and the tactile design of the device. I also love being able to control it from my smart phone via the Nest App. I haven’t had it long but am looking forward to the energy savings that I anticipate based on performance.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Great Thermostat
on July 24, 2021
Posted by: HamboneCity2021
This has to be the best Thermostat on the market!!!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Love our Nest Thermostats!
on January 7, 2019
Posted by: Anonymous
We have two furnaces/ac units and were unsure if we would love this product so we only bought one. Installed it the day it came and instantly loved it and bought a second one that night! Love the ease of use and how it helps me monitor my energy usage each day! Also love the home/assist feature to help save energy while we are away!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Practical tech that works great
on January 18, 2018
Posted by: TEd2000
Easy to install and app works as expected. What more can you ask for. Once you have one, you will wonder how you lived without it for all these years. It's great for those cold winter days when you don't want to get out just to set the thermostat.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
1
Poor, pure junk.
on October 1, 2021
Posted by: Thomas
I bought a good thermometer, tested for accurate reading and found the best to be off by 5 degrees Fahrenheit there is no offset on the nest. So if you buy one be ready to guess at the temp in your house. For the money this is junk! I wouldn't want anyone to buy this until it's made better
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, October 4, 2021
Hi Thomas, we're sorry to hear that your Nest Learning Thermostat is not giving accurate temperature readings. There can be several reasons why this may be happening.
A difference of a couple of degrees is acceptable as your benchmarking temperature on Nest Learning Thermostat. But greater differences do need attention. Below are some steps that may help you with the issue:
- Restart the thermostat by pressing the display until it shows a black screen and wait until it's back up and running. A restart should be sufficient to re-calibrate them and show an accurate value.
- Nest thermostats in the U.S. and Canada are typically installed on a wall. Check for proximity of the thermostat to: air vents / electrical outlets / appliances / plumbing (hot water pipes) / warm air in the wall behind the thermostat. This may also affect the reading for the temperature.
- Some wireless access points cause the Nest thermostat’s Wi-Fi chip to overheat, which affects the thermostat’s detected ambient temperature. We can disconnect the network for 24 hours and monitor the temperature.
If the issue persists, we'd like to take a look at it for further examination, to find out what's causing the issue. Feel free to contact our support team here: https://support.google.com/googlenest/gethelp
A difference of a couple of degrees is acceptable as your benchmarking temperature on Nest Learning Thermostat. But greater differences do need attention. Below are some steps that may help you with the issue:
- Restart the thermostat by pressing the display until it shows a black screen and wait until it's back up and running. A restart should be sufficient to re-calibrate them and show an accurate value.
- Nest thermostats in the U.S. and Canada are typically installed on a wall. Check for proximity of the thermostat to: air vents / electrical outlets / appliances / plumbing (hot water pipes) / warm air in the wall behind the thermostat. This may also affect the reading for the temperature.
- Some wireless access points cause the Nest thermostat’s Wi-Fi chip to overheat, which affects the thermostat’s detected ambient temperature. We can disconnect the network for 24 hours and monitor the temperature.
If the issue persists, we'd like to take a look at it for further examination, to find out what's causing the issue. Feel free to contact our support team here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Nice looking thermostat without all those buttons
on January 9, 2019
Posted by: Anonymous
I had the Nest installed to swap out my two older thermostats when I replaced my HVAC. Though no real documentation is provided on the use, the phone app and web app are very handy when setting up and checking the programming.
One has to have some curiosity to actually play with the thermostat in order to start to understand how it operates overall.
I would recommend this to a friend!
Written by a customer while visiting Google LLC