Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Average customer rating
4.9
(9,880 Reviews)
Rating breakdown 9,880 reviews
5 Stars
9,028
4 Stars
599
3 Stars
104
2 Stars
53
1 Star
96
97%of customers recommend this product.
(
9,592 out of
9,880)
Customer Reviews for Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Customer Rating
5
A great upgrade
on February 6, 2018
Posted by: Michael G.
I really like my new thermostat, particularly the nest aware function. Now my furnace goes off and my camera comes on when I leave the house and vice-versa. It was far easier to program and much easier to update than any pervious thermostat that I have owned. My only criticism is that the included back-plate is a cheap piece of plastic, totally unworthy of the thermostat. If Nest does not want to include a nice one, they should either offer one or sponsor one that is totally compatible. That notwithstanding I would still recommend this to anyone.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Great purchase
on January 8, 2019
Posted by: Anonymous
With a family of 5 in a 2 storie home, someone was always messing with the temperature ... it’s too hot... it’s too cold...
I love the ability to “lock” the settings but it also allows you to create a “ zone that can be set a little warmer or a little cooler but no more turning it down to 55 degrees!
I’m still learning everything it does which is a lot!
Great purchase and highly recommended!
I’m still learning everything it does which is a lot!
Great purchase and highly recommended!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Super
on February 25, 2019
Posted by: Anonymous
Great thermostat, works great, I control from my phone, I have very fast internet and WiFi which helps get fast response times.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
1
Nest!!! No wifi
on December 16, 2021
Posted by: Nest No Wifi
I paid for a Nest replacement, due to the fact the original Nest Wifi was not working. The replacement Nest wifi stop working after 3 days. I stuck waiting for Google o receive the original Nest order. This a nightmare!!! Nest QOS!!! Very much not good.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, December 20, 2021
Hi there, thanks for letting us know about the issue with your replacement Nest Learning Thermostat, and we apologize for any inconvenience this may have caused you.
If you´re willing to try, we recommend contacting our support team so we can assist you with the issue. This will help us a lot to understand the issue better and enable us to help you the best way possible, if you can reach out to us once more here: https://support.google.com/googlenest/gethelp
If you´re willing to try, we recommend contacting our support team so we can assist you with the issue. This will help us a lot to understand the issue better and enable us to help you the best way possible, if you can reach out to us once more here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Cool Tool
on June 13, 2018
Posted by: Gare-Bear
We have been curious and my wife just decided to get one. I was impressed with the packaging and information. Including a tool that I will keep in the house was a nice bonus. Overall, the installation was seamless, setup even easier and then connecting to the app was easier than boiling water. Hoping to learn more about the management and see improvements in my utilities and overall comfort.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
4
Good product, but needs more detailed directions
on September 11, 2019
Posted by: AndySG
Make sure that your Nest has a C wire. Without it, your furnace could get damaged. Don't take the risk.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Great Thermostat
on December 10, 2021
Posted by: Ralph
I bought one 2 years ago for upstairs when the original died. The old (original one)one downstairs continued to work until recently. So i bought a Nest to replace that one. Easy setup, works great!!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
4
Solid Unit!
on June 10, 2018
Posted by: Kadam78
Overall great product, easy to set up and use. I love having remote acces to my household temps and to this point I’m satisfied. The jury is still out on the away detection as even with both phones set up and connected and away from home it hasn’t switched to away mode automatically. However, I can always do that in a few secs on the app. It’s working well to date with no major issues.
I would recommend this to a friend!
Written by a customer while visiting Google LLC