Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Average customer rating
4.9
(9,880 Reviews)
Rating breakdown 9,880 reviews
5 Stars
9,028
4 Stars
599
3 Stars
104
2 Stars
53
1 Star
96
97%of customers recommend this product.
(
9,592 out of
9,880)
Customer Reviews for Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Customer Rating
5
Already bought another for new house
on August 9, 2019
Posted by: Perfect123456
Wish we could change the background color... sounds silly... but would be cool.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
All day comfort
on August 31, 2018
Posted by: David J.-Tx
It is a good product, I love the savings we get and it was easy to install.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
on April 12, 2019
Posted by: Zipp
Very smooth and easy installation. The product feels premium as well as the manufacturing quality. The phone app is very intuitive and user friendly. If it had not been for issues not regarding the Nest, my total installation would have been around 10-15 minutes. I am extremely happy with the product and for sure recommend to anyone.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
3
Nice for temperature but ...
on September 15, 2021
Posted by: Donna
The nest thermostat is great for controlling temperature from your phone or from the nest itself. But I have found problems with the humidity readings. I have two separate temperature/humidity readers and the Nest humidity consistently reads 20% higher. I don't believe the Nest humidity reading is correct.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, September 18, 2021
Hi Donna, thanks for taking the time to share your experience with the Nest Learning Thermostat. We’re sorry to learn that you’re having issues with incorrect humidity readings and we understand how important it is to have it cleared.
We recommend performing the steps below to see if the humidity readings will improve:
- Remove the thermostat display from its base for about 5 seconds.
- Reattach the display.
- Wait for 10 seconds.
- If the relative humidity readouts return to normal, you may need to monitor in 24 hours for any changes.
If the readouts stay incorrect, we’d like to have a better look into this and we’ll find a way to help improve your experience. We suggest contacting our support team as soon as possible, or at your earliest convenience, here: https://support.google.com/googlenest/gethelp
We recommend performing the steps below to see if the humidity readings will improve:
- Remove the thermostat display from its base for about 5 seconds.
- Reattach the display.
- Wait for 10 seconds.
- If the relative humidity readouts return to normal, you may need to monitor in 24 hours for any changes.
If the readouts stay incorrect, we’d like to have a better look into this and we’ll find a way to help improve your experience. We suggest contacting our support team as soon as possible, or at your earliest convenience, here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
on January 7, 2019
Posted by: Anonymous
I really like this product. Easy to setup you can do it all yourself. I like the fact you have control of it with your phone, and you don’t need to be home to change it
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Retired
on March 23, 2018
Posted by: Johnson
It works just as great as the first time I purchased this product 5 years ago.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Nice to know I can monitor the home from anywhere
on January 8, 2019
Posted by: Anonymous
Do not expect major energy savings since we already used our old thermostat with an eye on saving costs. Always turned heat/cooling up or down to save. However, keeping an eye on our home from a remote location is GREAT. There is a peace of mind from knowing the furnace is working just fine while you are away to me is worth the price. Easy as can be to operate and the graphics are great.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Love It
on March 18, 2018
Posted by: Khal
I absolutely love this thermostat. It had an immediate (positive) impact on my electric bill.
I would recommend this to a friend!
Written by a customer while visiting Google LLC