Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Average customer rating
4.9
(9,880 Reviews)
Rating breakdown 9,880 reviews
5 Stars
9,028
4 Stars
599
3 Stars
104
2 Stars
53
1 Star
96
97%of customers recommend this product.
(
9,592 out of
9,880)
Customer Reviews for Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Customer Rating
4
Essential Smart Home Device
on August 2, 2018
Posted by: Peyton
Wonder smart and sleek device. Software is so easy to use and learn. Only problem I've had is the Home/Away feature, doesn't seem to detect mine or my wife's phone. Other that that slight hiccup, I highly recommend this awesome energy saver.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Simple yet beautiful
on January 23, 2018
Posted by: Steve P.
Installed and connected to phone and Google Home in less that 30 min.
I couldn't believe that install was this easy, even on a 20 year old HVAC system.
Setup was a breeze, thermostat learns your routines, and adjusts depending on who is home.
No complicated programming necessary.
So simple to adjust, my wife and kids didn't have to learn how to use it.
Just turn the dial, or use voice commands on your Google home.
Buy one today, you won't regret it
I couldn't believe that install was this easy, even on a 20 year old HVAC system.
Setup was a breeze, thermostat learns your routines, and adjusts depending on who is home.
No complicated programming necessary.
So simple to adjust, my wife and kids didn't have to learn how to use it.
Just turn the dial, or use voice commands on your Google home.
Buy one today, you won't regret it
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
on July 30, 2019
Posted by: bbaker272
the nest was extremely easy to install, connect to and use.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
So far, so good!
on February 13, 2018
Posted by: Terri
Very pleased with installation and ease of use. Looking forward to enjoying it for years to come!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
More than expected!
on February 21, 2020
Posted by: Momof4
I have had this thermostat since January wasn’t sure what to expect since I replaced a older 7 day programmable thermostat I was a bit skeptical. It is and has learned our house pattern based on when we are home or not as well as the what’s going on with the weather outside. My last month bill was lower than last month and last year. So far I am glad I made the purchase of the Nest thermostat.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Nest 3rd generation
on February 21, 2018
Posted by: P. Pierce
My sons bought the nest thermostat for me for Christmas. I love it I work a lot of different schedules and there are times I forget to turn the thermostat down with the nest I can just turn it down from my phone or turn it up on my way home. I would have never thought to buy one I’m so glad my sons got it for me.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
3
Great when it works
on April 18, 2021
Posted by: Barkers21
We are on our 2nd replacement nest due to an internet capability error. Nest team is great with getting troubleshooting completed and a new unit out, however, the wait time is frustrating when you have a unit that doesn't work properly.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, April 21, 2021
Hi Barkers21. Thanks for the time sharing your feedback on Nest Learning Thermostat. Sorry to hear that your experience has been less than ideal.
Your feedback matters a lot as we're always working to better understand our customers so we can improve our products and services to meet your expectations. Should you need further assistance, you can always reach us and we’ll do our best to help. Here’s the link: https://support.google.com/googlenest/gethelp
Your feedback matters a lot as we're always working to better understand our customers so we can improve our products and services to meet your expectations. Should you need further assistance, you can always reach us and we’ll do our best to help. Here’s the link: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Great Thermostat
on September 7, 2018
Posted by: DaveE
I received this as a gift and we were able to upgrade the thermostat in our home. It's been a great feature in our home, showing us how much we save each month. Nest leafs are a great unit of measurement! Looking forward to purchasing more Nest products in the future.
I would recommend this to a friend!
Written by a customer while visiting Google LLC